Briefing on ASEAN MRA 100713.ppt

ASEAN MRA on Tourism Professionals Awareness SeminarAzalea Residences, Baguio City11 September 2013

DOT TESDA TIBFI

ObjectivesASEAN MRA on Tourism Professionals Awareness Seminar

At the end, participants will be able to:Identify the role of various agencies in implementing the ASEAN 2015 MRA for Tourism; Understand the impact of the ASEAN MRA in the Philippines, in education, training and assessment;Report updates on the accomplishments of the ASEAN MRA to date; Explain the next steps for each of the different sectorsClarify concerns and questions

Diagnostic ExerciseASEAN MRA on Tourism Professionals Awareness Seminar

Instructions:Do not worry

Write a code name in the appropriate spaceUse a pen, ballpen

Any questions?

Time limit

Seminar RemindersASEAN MRA on Tourism Professionals Awareness Seminar

Instructions:Put cellphones in silent mode

Raise hand if you have any questionsParticipate actively

Certificates of Attendance will be given to those who complete the seminar

Handouts will be given at the end of the seminar


DOTTESDATIBFI

OUTLINEASEAN MRA on Tourism Professionals Awareness Seminar

Important ASEAN Agreements

ASEAN Mutual Recognition Arrangement (MRA)

DOT as ASEAN National Tourism Organization (NTO)

TESDA as Tourism Professional Certification Board (TPCB)

Tourism Industry Board Foundation, Inc. (TIBFI) as National Tourism Professional Board (NTPB)

DOT - TESDA TIBFI Collaboration

Convergence Activities

ASEAN FRAMEWORK AGREEMENT ON SERVICES (AFAS)ASEAN MRA on Tourism Professionals Awareness Seminar Signed on December 15, 1995

(Article V) Each Member State may recognize the education or experience obtained, requirements met, or licenses or certifications granted in another Member State, for the purpose of licensing or certification of suppliers. Such recognition may be based upon an agreement or arrangement with the Member State concerned or may be accorded autonomously.

ASEAN VISION 2020ASEAN MRA on Tourism Professionals Awareness Seminar Signed on June 14, 1997

Creation of a stable, prosperous and highly competitive ASEAN Economic Region

Free flow of goods, services and investments

Equitable economic development and reduced poverty and socio-economic disparities

Enhanced political, economic and social stability

MINISTERIAL UNDERSTANDING ON ASEAN COOPERATION IN TOURISMASEAN MRA on Tourism Professionals Awareness Seminar Signed on January 10, 1998

Develop and promote ASEAN as a single and collective destinationEnhance cooperation among Member States to achieve facilitation of intra-ASEAN travel and free trade and investment in tourism servicesProvide mechanism to coordinate and supervise cooperation projects and activities in tourism

ASEAN TOURISM AGREEMENT(ATA)ASEAN MRA on Tourism Professionals Awareness Seminar Signed on November 4, 2002Develop human resources in the tourism and travel industryFormulate non-restrictive arrangements to enable availability of professional tourism experts and skilled workers within the ASEANIntensify sharing of resources and facilities for tourism education and trainingUpgrade tourism education and curricula and formulate competency standards and certification procedures

ASEAN SECTORAL INTEGRATION PROTOCOL FOR TOURISMASEAN MRA on Tourism Professionals Awareness Seminar Signed on November 29, 2004

(Articles 1 and 2) Spell out measures (roadmap) on a priority basis to enable the progressive, expeditious and systematic integration of the tourism sector.

MUTUAL RECOGNITION ARRANGEMENTS FOR QUALIFICATIONSASEAN MRA on Tourism Professionals Awareness Seminar Signed on October 7, 2003

Completion of Mutual Recognition Arrangements (MRAs) in major professional services by 2008

ESTABLISHMENT OF THE ASEAN COMMUNITY BY 2015ASEAN MRA on Tourism Professionals Awareness Seminar Signed in 2007 (Cebu)

Accelerate the establishment of an ASEAN Community by 2015 along the lines of ASEAN Vision 2020...


DOT TESDA TIBFI

What is the ASEAN MRA on Tourism ProfessionalsASEAN MRA on Tourism Professionals Awareness Seminar

The ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals was signed by the ASEAN Member States on January 6, 2009 in Hanoi, Vietnam.Thailand signed on November 09, 2012.

MRAsASEAN MRA on Tourism Professionals Awareness Seminar Mutual Recognition Arrangements are arrangements between two or more parties to mutually recognise or accept some or all aspects of one anothers conformity with assessment results

MRA ObjectivesASEAN MRA on Tourism Professionals Awareness Seminar To facilitate mobility of Tourism Professionals /Workers;To exchange information on best practices in competency-based education and training for Tourism Professionals; andTo provide opportunities for cooperation and capacity building across ASEAN member countries.

MRA infrastuctureASEAN MRA on Tourism Professionals Awareness Seminar REGIONAL LEVEL

The ASEAN Tourism Professional Monitoring Committee (ATPMC) The ASEAN Tourism Professional Registration System (ATPRS)NATIONAL LEVEL

The National Tourism Professional Board/Agency (NTPB)The Tourism Professional Certification Board (TPCB)

The ATPMC ASEAN MRA on Tourism Professionals Awareness Seminar Consist of ASEAN National Tourism Organizations (NTOs) and appointed representatives from the National Tourism Professional Boards(NTPBs)

ASEAN MRA on Tourism Professionals Awareness Seminar Create awareness and disseminate information about this Arrangement on Tourism Professionals within ASEAN;Promote, update, maintain and monitor the ACCSTP and the CATCNotify promptly the concerned TPCB upon receipt of feedback from NTPBs, in case a foreign Tourism Professional is no longer recognized by the host country;Facilitate the exchange of information concerning assessment procedures, criteria, systems, manuals and publications relating to this Arrangement;Report its work progress to the ASEAN NTOs;Formulate and update necessary mechanisms to enable the implementation of this Arrangement; andSuch other functions and responsibilities that may be assigned to it by the ASEAN NTOs in the future.

DRAFT OF CERTIFICATION SYSTEMTRAINING CENTER(BASED ON CATC)TOURISMPROFESSIONALSASSESSMENT CENTER(BASED ON ACCSTP TPCB)CERTIFIED TOURISM PROFESSIONALSDATA BASE NTPBATPRS , ATPMC SECRETARIAT*

MRA on Tourism ProfessionalsSchematic outline of a mechanism to support an MRALegend:ATPMC ASEAN Tourism Professional Monitoring Committee ATPRS ASEAN Tourism Professional Registration SystemNTPB National Tourism Professional Board (National level)TPCB Tourism Professional Certification Board (National level)

ASEAN MRA on Tourism Professionals Awareness Seminar Existence of TPCBExistence of NTPBNational Laws and Regulations that would hinder implementation of MRAAlignment of National Qualification Framework with ASEANCollaboration among government, industry and training institutionsEnglish LanguageAvailability of training institutions

ASEAN TOURISM STRATEGIC PLAN 2011 - 2015*

ASEAN NTOsASEAN MRA on Tourism Professionals Awareness Seminar ASEAN National Tourism Organizations

Refer to the government institutions in charge of the tourism sector of ASEAN Member States

NTOsASEAN MRA on Tourism Professionals Awareness Seminar Develop, coordinate and implement work programmes/plans to enhance cooperation in tourism

Provide a mechanism to promote participation from the private or business sector and non-government organizations

Establish working groups to assist in the development and implementation of policies and work programmes

Represent the Philippines in the ASEAN Tourism Professional Monitoring Committee (ATPMC)

TPCBASEAN MRA on Tourism Professionals Awareness Seminar Tourism Professional Certification Board

Government board or agency authorized by the government of each ASEAN Member State primarily responsible for the assessment and certification of tourism professionals

TPCBASEAN MRA on Tourism Professionals Awareness Seminar Assess qualifications and/or competencies of tourism professionals as specified in the ACCSTP

Issue certificates to tourism professionals whose qualifications and/or competencies comply with the ACCSTP

Develop, process and maintain a registry of certified tourism professionals and job opportunities

Notify the NTPB when foreign tourism professionals are no longer qualified or have violated any technical, professional or ethical standards

ASEAN MRA on Tourism Professionals Awareness Seminar

NTPBASEAN MRA on Tourism Professionals Awareness Seminar National Tourism Professional Board

Refers to the Board for Tourism Professionals composed of representatives from the public and private sectors including the academia and other relevant tourism stakeholders as identified by the ASEAN NTOs.

NTPBASEAN MRA on Tourism Professionals Awareness Seminar Create awareness and disseminate information about the ASEAN MRA

Promote, update, maintain and monitor the ACCSTP and the CATC

Facilitate the exchange of information on assessment procedures, criteria, systems, manuals and publications relating to the MRA

Report its work progress to the ASEAN NTO

Formulate and update necessary mechanism to enable implementation of the MRA

Facilitate the exchange of best practices in the tourism sector

Diplomatic NoteASEAN MRA on Tourism Professionals Awareness Seminar Letter of Notification transmitted to the ASEAN Secretariat

Identifying TESDA and TIBFI as the Philippines TPCB and NTPB respectively

Names of focal persons

Prepared, submitted and secured TESDA approval of the following 15 additional Training Regulations (TRs):

Front Office Services NCIIBaking/Pastry Production NCIITravel and Tours NCIITour Guiding NCIICommercial Cooking NCIICommercial Cooking NCIIICommercial Cooking NCIVFood and Beverage Service NCIIIFood and Beverage Service NCIV

DOT -TESDA TIBFI COLLABORATION

Housekeeping NCIIIHousekeeping NCIVEvents Management Services NCIIEvents Management Services NCIIIAttractions & Theme Parks Operations NCIITourism Promotion Services NCII


DOT -TESDA TIBFI COLLABORATION/ PAST ACTIVITIES

Organized the 1st Tourism Human Resources Congress held on 17-18 June 2004Participated in the Common ASEAN Tourism Curriculum (CATC) WorkshopsConducted Curriculum Development Workshops sponsored by TESDA and DTIParticipated in the APEC Skills Standard Concept and SystemDevelopment of Philippine Competency StandardsParticipated in the National Workshop on ASEAN Toolbox Development of a Priority Tourism Labour Division Project (Housekeeping)on June 13, 2012 at Diamond Hotel Philippines


Participated in the National Workshop on Gap Analysis on the Implementation of ASEAN MRA on Tourism Professionals and Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals held on 3-4 September 2012 at Pan Pacific Hotel

Organized the 2nd Tourism Human Resources Development Congress held on 2 October 2012

Pre-screened participants to the ASEAN Master Trainers and Master Assessors Training on Housekeeping held in Bali, IndonesiaDOT - TESDA TIBFI COLLABORATION/ PAST ACTIVITIES


ON-GOING ACTIVITIESReview of Training Regulations (TRs) for TESDA

Bartending Commercial Cooking F & B Service Housekeeping Tour GuidesFront Office ServicesTravel Services


CONVERGENCEamong the following agencies:

Deparment of Tourism

Technical Education and Skills Development Authority

Commission on Higher Education

Tourism Industry Board Foundation Inc

Department of Education


CONVERGENCE ACTIVITIESMemorandum of Understanding on Tourism Human Resource Development and Training (DOT- TESDA - CHED- DEPED- TIBFI)

Curriculum Review and Development

ASEAN MRA Awareness Seminars (July November)

National Masters Training Program on Housekeeping (Octoer - November)

ADB-CIDA Technical Assistance on Skills Development - Train 5,000 tourism workers - Certify 500 tourism professionals under the ASEAN MRA- Develop a tourism human resources strategy


ASEAN MRA on Tourism Professionals Awareness SeminarAzalea Residences, Baguio City 11 September 2013

DOT TESDA TIBFI


DOT TESDA TIBFI

HISTORYASEAN MRA on Tourism Professionals Awareness Seminar TOURISM INDUSTRY BOARD FOUNDATION, INC. (TIBFI)

Originally the Hotel and Restaurant Industry Board but renamed to Tourism Industry Board Foundation Inc. in 1991

To expand its coverage/membership to all sectors of the tourism industry.

Conversion approved by the SEC on March 25, 1992.

OBJECTIVESASEAN MRA on Tourism Professionals Awareness Seminar To ensure an adequate supply of trained workers within the tourism industry at the right time and at the right quantity

To facilitate the skills training/job placement cycle

To match the skills of labor force with the manpower requirement of the tourism industry

The Vision of TIBFIASEAN MRA on Tourism Professionals Awareness Seminar Developing excellenttourism industry service providers is our mandate

Our MissionASEAN MRA on Tourism Professionals Awareness Seminar To unify government, industry, and the academe in facilitating tourism education and training

TIBFI CompositionASEAN MRA on Tourism Professionals Awareness Seminar Government :DOTTESDAUP-AIT

Private :HRAPPTAAAHRMCOHREP

Labor :NUWHRAIN-APL

Associate member:UFTE

TIBFI as NTPBASEAN MRA on Tourism Professionals Awareness Seminar TIBFI has been designated as the National Tourism Professional Board (NTPB) for the implementation of the ASEAN MRA in 2015

TIBFITourism Industry Board Foundation Inc.Email: [email protected] Website: http://www.tourismindustryboard.org/TIBFI Secretariat: Christian Keesha ButedMobile No.: 0915 414 4453

ASEAN MRA on Tourism Professionals Awareness SeminarAzalea Residences, Baguio City 11 September 2013

DOT TESDA TIBFI

ASEAN Background Association of Southeast Asian Nations

Brief Background of the ASEANAssociation of Southeast Asian countriesEstablished in 1967 with 5 countries initially currently, 10 countriesASEAN Vision 2020 , living in peace, stability and prosperity, bonded together in dynamic development and in a community of caring societies, (2003)

ACCSTP ASEAN Common Competency Standards for Tourism Professionals

Competency Listing242 competency6 labor divisions32 job titles52 qualificationsCertificate IICertificate IIICertificate IVDiploma Advanced DiplomaRefer to handoutCombination of:Core and Generic CompetenciesFunctional Competencies

Six Labor Divisions

Primary Division(First Labor Division)(Second Labor Division)Hotel ServicesFront OfficeHousekeepingFood ProductionFood and Beverage Services Travel ServicesTravel AgencyTour Operations

Hotel Services (22 job titles)Front OfficeFront Office ManagerFront Office SupervisorReceptionist Telephone OperatorBell Boy Food ProductionExecutive ChefDemi ChefCommis ChefChef de PartieCommis PastryBakerButcher

Housekeeping Executive HousekeeperLaundry ManagerFloor SupervisorRoom AttendantPublic Area Cleaner

F&B ServicesF&B DirectorF&B Outlet ManagerHeadwaiterBartenderWaiter

Travel Services (9 job titles)Travel Agencies

General ManagerAssistant General ManagerSenior Travel Consultant Travel Consultant Tour OperatorProduct ManagerSales and Marketing ManagerCredit ManagerTicketing ManagerTour Manager

ASEAN Qualifications

Qualifications

Certificate II

Certificate III

Certificate IV

Diploma

Advanced Diploma

Sub-Total

Food & Beverage

2

2

3

1

1

9

Food Production

2

3

3

1

1

10

Front Office

1

1

1

1

1

5

Housekeeping

1

1

1

1

1

5

Tour Operation (Management)

2

3

4

2

1

12

Travel Agencies

3

3

3

1

1

11

TOTAL

52

ClustersCommon coreRestaurant ServicesEnglish Language ProficiencyManagement & LeadershipTravel Agency ticketingCommercial CookeryHotel Front Office

Tour Guide ServicesHousekeepingPatisserieSecurity Services Food and Beverage ServiceGeneral AdministrationFinancial AdministrationHuman Resource Development

Sample QualificationFood and Beverage Service

Food and Beverage Service QualificationCertificate II in FBS (Waiting)Advanced Diploma of in Food and Beverage Service ( Management)Certificate III in FBS (Beverage)Certificate III in FBS (Waiting)Certificate II in FBS (Beverage)Diploma of Food and Beverage Service (Supervision and Administration) Certificate IV in FBS (Beverage)Certificate IV in FBS (Waiting)Certificate IV in FBS (Operations)

Competency Matrix for FBS Qualification

ClusterNo. of ChoicesCII F&BS (Waiting)CIII F&BS (Waiting)CIV F&BS (Waiting)CII F&BS (Beverages)CIII F&BS (Beverages)CIV F&BS (Beverage)CIV F&BS (supervison)Dip in F&BS (Sup & Admin)Ad Dip F&BS (Mgt)Core and Generic Competencies131921131921212222Common Core218989Food and Beverage Service1712121145Financial Administration733Customer Service, Sales and Marketing7131346Human Resource Development8433Management and Leadership1733General Administration1434English Language Proficiency9233233345any relevant elective25625671618total253745253745466269

Comments on the QualificationInternship/practical placementFor students with no experience, highly recommendedFor students with sufficient opportunities to practice is not needed anymoreFunctional competencieselective in nature, and can be chosen by student, provider or by the employer/industryMinimum number onlyNo Certificate 1 as very basic, but incorporated in Certificate IIDevelopment of Recognition of Prior Learning, RPL to assist those with experience but no formal qualifications

Go to:http://www.waseantourism.com/

guest1

Approved Toolboxes= 47 plus 98

Clean and prepare rooms for in-coming guests

AM Assessor Manual, doc and pdfCS Competency StandardPPT powerpointTG Trainers Guide, doc and pdfTM - Trainees Manual, doc and pdf

Trainee ManualGlossary of terms & acronymsTrainee notes/training contentWork ProjectsSummariesEvaluation SheetRecommended reading materials.

Trainer GuideTraining PowerPoint slidesTrainer notesRecommended training equipment.

Powerpoint PresentationPowerPoint PresentationInstructions for Trainers for Using PowerPoint

Assessor ManualOral QuestionsWritten Questions with Model AnswersThird Party StatementObservation ChecklistCompetency Recording Sheet.

How to use?Choose the qualificationDownload the appropriate competenciesReview the materialsUndertake a curriculum mappingenrich the materials with additional informationPrepare the materials


DOT TESDA TIBFI

Next StepsMaster Assessor TrainingMOU with all organizations DOT, DepEd, TESDA, CHED, TIBFIIncrease TIBFI MembershipHave qualified ASEAN Master Assessors and Trainors

WorkshopPer sector, answer the following questionHow can we strengthen participation of your sector in the ASEAN 2015?Indicate steps and timetableEach group will present their output10 minutes only

Written Assessment

InstructionsDo not worry

Write same code name as used in the first time, in the appropriate spaceUse a pen, ballpen

Any questions?

Time limit

ASEAN MRA JeopardyGroup assessment.Assign number per tableSelect an area and valueFirst one to raise hand, and give right answer, gets the points.Questions?

Let the Game Begin!

Question & Answer

Did we.....?ASEAN MRA on Tourism Professionals Awareness Seminar

Identify the role of various agencies in implementing the ASEAN 2015 MRA for Tourism; Understand the impact of the ASEAN MRA in the Philippines, in education, training and assessment;Report updates on the accomplishments of the ASEAN MRA to date; Explain the next steps for each of the different sectorsClarify concerns and questions

Seminar EvaluationPlease accomplish Speakers Evaluation and Seminar Evaluation.Submit the accomplished evaluation forms to the Secretariat to get your handouts and Certificate of Attendance.

Maraming Salamat!Belle OchoaTina AquinoDir. Rica BuenoMs. Arlene AlipioDDG Irene IsaacDir. Imee Taganas

TIBFITourism Industry Board Foundation Inc.Email: [email protected] Website: http://www.tourismindustryboard.org/TIBFI Secretariat: Christian Keesha ButedMobile No.: 0915 414 4453

**************************************I asked Mr. Reinhard the profile of the conference participants and noted that a number are Asians, however, there were a number of delegates from various parts of Europe and Australia.So, may I just give you a brief background of ASEAN, or the Association of Southeast Asian Countries. I checked the ASEM website and noted that ASEAN is a member of this organization as well.Nagazaki International University Visits LPUETEEAP Presentation Nov 9, 2010prepared by: MCGAquino*These were the 2 primary divisions, and each primary division was further segregated into 4 areas for the hotel services, 2 for the travel services, and these then were identified as the six secondary labor divisions.

Each of the six secondary labor divisions were further refined to indicate job titles that would progress from the rank and file, to the supervisory to the management levels.Nagazaki International University Visits LPUETEEAP Presentation Nov 9, 2010prepared by: MCGAquino*The results of the workshop created the job titles per secondary labor division. There were 22 job titles in Hotel services Nagazaki International University Visits LPUETEEAP Presentation Nov 9, 2010prepared by: MCGAquino*And 9 job titles in travel services.Nagazaki International University Visits LPUETEEAP Presentation Nov 9, 2010prepared by: MCGAquino**

Briefing on ASEAN MRA 100713.ppt

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