Our Values at Work G4S SRI update
35
Our Values at Work G4S SRI update 26th September 2016
Transcript of Our Values at Work G4S SRI update
Our Values at Work
G4S SRI update
26th September 2016
Clare Spottiswoode
Non-Exec Director
& CSR Committee Chair
Jenni Myles
Group Human Resources Director
Debbie Walker
Group Corporate Affairs Director
Helen Parris
Director of Investor Relations
Nigel Lockwood
Head of CSR
Peter David
Company Secretary
Jerry Petherick
Managing Director
G4S Care & Justice Services UK
Introductions
2
Business Ethics
Ethics & sustainability governance
Priorities
Our corporate values
Speak Out: whistleblowing
Securing our People
Health and safety
Employee engagement
Screening and vetting
Training and development
Human Rights
Addressing human rights impacts
Embedding the UN Guiding Principles
Q&A
Realising Human Rights: Tour of HMP Oakwood
Agenda
3
Background
Diversity and inclusion
Employee relations
Environmental impact KPIs
Business Ethics
Ethics and sustainability governance
Clare Spottiswoode
Non-Exec Director
& CSR Committee Chair
Winnie Fok
Non-Exec Director
Paul Spence
Non-Exec Director
Regular Attendees: Debbie Walker, Group Corporate Affairs Director
Jenni Myles, Group Human Resources Director
Peter Neden, Regional President, UK & Ireland
Nigel Lockwood, Head of CSR
CSR Committee
4
Business Ethics
Priorities 2016 - 2017
Bi-annual review
defines priorities
and material issues
Broad stakeholder
engagement
Development of
specific CSR
strategy and
reporting
Our 2016/17 material priorities
5
6
Employee Survey
Management Survey
Creating Conscious
Leaders Programme
CSR Materiality
Review
Values based
interviews
Management
discussion & feedback
VALUES REVIEW
CSR Committee
Business Ethics
Our corporate values
7
Business Ethics
Our corporate values
Our values are the standards we set for ourselves and they are reflected in the culture of
our organisation through our behaviours and actions. They help us to attract and retain
employees, to win and keep important customers and to obtain appropriate long-term
investment in the group – all of which contribute to achieving our goal of achieving
sustainable profitable growth.
We act with…
We are passionate about…
We achieve this through… Teamwork
Safety, Security & Service Excellence
Integrity & Respect
Innovation
Business Ethics
Speak Out: enhanced whistleblowing
8
Speak Out launched in September 2015: An enhanced global
whistleblowing process and case management system
Concerns may be reported 24/7 via a dedicated website or telephone hotlines
The global introduction of Speak Out took place between September 2015
and January 2016
Supported by a wide-ranging awareness campaign to encourage employees
to raise concerns through the company whistleblowing systems
Speak Out’s new case management system provides G4S management with
greater level of visibility of the issues and common themes
Usage of Speak Out is increasing – though more work is required.
We will continue to focus on business employee awareness and confidence in
Speak Out.
Business Ethics
Speak Out: whistleblowing
9
Category Description
High Risk (Category 1)
Credible allegations: corruption, bribery, fraud, criminal
activity, serious legal breach, serious unethical practices,
abuse of human rights, H&S abuse, major breaches of
company internal controls, price fixing and financial
manipulation or misreporting
Medium Risk (Category 2)
Credible allegations: poor business practices,
management misbehaviour, minor legal breaches and
H&S non-compliance
Issue Category Classifications
Business Ethics
Speak Out: whistleblowing
10
Types of matters reported via Speak Out:
Scheduling or pay complaints
Conflicts of interest
Inappropriate staff behaviour
Misreporting contractual information
Misuse of company property
Prisoner/Detainee welfare concerns
Condition of company issued
equipment
Business Ethics
Speak Out: whistleblowing
All matters reported to Speak Out are reviewed and
directed to the most appropriate channel for action
Many matters are of a low-level grievance nature and
are forwarded to the relevant HR team for follow up
Concerns regarding operational procedures are
investigated by local management to ensure that G4S
standards are followed
Group Internal Audit will investigate matters –
particularly those of a serious nature or where local
management may be implicated in complaint
Additional network of investigators who review
bribery, ethical or financial issues
Case management is overseen and regularly
reviewed by the Ethics Steering Committee
11
Speak Out: Case Management
Business Ethics
Speak Out: whistleblowing
In proven cases of unethical behaviour by management, action taken against
the individuals concerned has included disciplinary action and dismissal
Improved processes concerning payment to suppliers and use of electronic
payment transfers have been implemented following cases of this nature
Enhancement of training of staff where there has been a concern that G4S
standards have not been met
12
Speak Out: Outcomes
Online H&S training extended to
management population
Implemented safety improvement
plans for all businesses
Group and Region provide support
to, and oversight of, high risk
businesses’ H&S performance
Implemented revised Core Standard
for Management System
Multi-country programmes on road
safety
Health and Safety
Focused on safety
Update on 2015 and 2016 priorities
13
Attack-
related
incidents
Non-
attack
related
incidents
Road
traffic
incident
Total
2013 17 11 21 49
2014 14 8 19 41
2015 17 9 20 46
2016
YTD 8 8 11 27
Work-related fatalities*
5
1 2
6
2
2
3 5 1
0
2
4
6
8
10
12
14
Attack Non-attack Road
Work-related fatalities to Sept 2016
*Reporting excludes on-duty suicides
Health and Safety
Focused on safety
14
Health and Safety
Improved Management System
Revised Core Standards:
H&S Management system
Road Safety
Business Self Assessment:
Group Risk & Compliance Process
Safety Improvement plans:
Address gaps Improvement
Audit and review:
Group H&S Region Internal Audit
15
Improving our H&S skills
Over 3,000 managers have
completed online modules:
Leading H&S
H&S Core standards
Supporting H&S specialists
50 practitioners studying for
additional H&S qualifications
Training on investigation and
incident prevention delivered by
G4S subject experts
Online Community sharing
information on Google platform
Health and Safety
Building Capability
H&S Training at G4S Thailand
16
Safety Walk and Talk (SWAT)
Initiated by G4S India Secure Solutions (winner of CEO Safety
Award 2016)
Widely adopted across the Middle East & India, and Asia Pacific
Regions
All management roles have a target to undertake onsite safety
discussions with frontline employees
Health and Safety
Employee consultation and communication
17
Health and Safety
Focusing on safety
YTD 2016: 0.33 per 100,000 hour worked
FY 2015: 0.36, longer term trend is still flat.
Coverage increased to 90% of Group (FTE basis)
Large variation in incident type and frequency:
Developed markets- slips and falls; manual handling
Developing markets- road traffic incidents and attacks
Country specific programmes developed to address specific
incident types
Focus for 2016 was on investigation and cause analysis training
Lost Time Injury Rate
18
Standards – G4S standards are designed to
protect you
Awareness – situational awareness is the first
step
Fearless intervention – we recognise and value
intervention
Every day – make every day a safe day
Learn and change – the surest way to improve
You make a difference – be accountable! G4S Almajal Saudi Arabia
Health and Safety
Working safely
19
2009
10 questions
English
180,000 (30%)
2011
15 questions
9 languages
151 businesses
245,000 (38%)
2013
17 questions
31 languages
163 businesses
384,000 (62%)
2015
20 questions
38 languages
134 businesses
449,000 (73%)
Securing Our People
Employee engagement
Survey development
20
+ 11% + 4%
+ 0% + 6%
+ 1%
+ 18% + 11%
214,000
82%
Asia & Middle East
449,000
73%
45,000
57%
15,000
54%
86,000
75% 67,000
89%
21,000
36%
Securing Our People
Employee engagement
Survey response rates
21
2011 2013 2015
80% 82% 82%
Securing Our People
Employee engagement
Overall favourable responses
22
< 60% < 70% < 80% 80% +
KEY
PRIDE Model 2013 2015 Change
PROTECT 85% 84% -1%
RESPECT 79% 80% +1%
INVOLVE 79% 80% +1%
DEVELOP 81% 81% 0%
ENGAGE 84% 83% -1%
76%
77%
78%
79%
80%
81%
82%
83%
84%
85%
PROTECT
RESPECT
INVOLVEDEVELOP
ENGAGE
2013 2015
Securing Our People
Employee engagement
23
STANDARD
GUIDANCE
AND
MATERIALS
Policy, Flow chart, Training etc.
Securing Our People
Screening and vetting
24
Country Industry Service Customer G4S
Ethics Code, anti-bribery, H&S, record keeping,
searching, patrolling, CCTV monitoring,
emergency procedures etc.
Security
Officers
Securing Our People
Training and development
Leadership
Programmes
360 feedback
Annual reviews
Competency framework
On boarding
Managers Business Ethics Policy, on-line training e.g.
H&S leadership, anti-bribery and specific
training to meet individual and business needs
25
26
Human Rights
Addressing human rights impacts: update
Staff behaviour at Medway
Secure Training Centre
Asylum Seeker housing
UK UK NCP
Follow Up Statement (July 2016)
Israel
Maelbeek Metro station; Brussels Airport
22nd
March 2016
▪ Brussels Airport - attack in main
check-in area
▪ More than 800 G4S personnel work in
the airport
▪ Staff were both victims and
responders
▪ 86 G4S security officers and
operations coordinators (static and
mobile) were working that day in the
vicinity of Maelbeek metro station.
▪ A temporary emergency rescue Unit
was set up in a G4S office located
near one of the exits of Maelbeek
Human Rights
Key role of employees in society
27
Embedded human rights issues into key business policies
and processes
Conduct an annual ‘Heat-Map’ review to identify the
countries in which human rights are deemed to be at high
risk
Conduct human rights reviews of new country entries and
major business opportunities requiring board or executive
approval
Integrated human rights control self assessments for all
businesses operating in high risk countries into the group’s
risk and compliance systems
A broad analysis of human rights risks are conducted by all
businesses as part of our global risk and compliance process
28
Human Rights
Embedding the UN Guiding Principles
Human Rights
2016 Actions
29
Awareness of human rights issues and responsibilities
• Review and update human rights guidance document for managers and due-diligence framework document
Modern Slavery Act 2015
• Reviewing existing business policies to ensure we do not allow slavery to exist within our business or supply chain
• Human Trafficking & Modern Slavery Statement will be published alongside our 2016 Integrated Report and Sustainability Report
Human rights control-self assessment
• Underway Q3 2016
Human rights ‘heat-map’ review
• Scheduled for Q4 2016
Background
31
Securing Our People
Diversity and inclusion
Overall 14.0% of employees are female
Continue to work with businesses to improve representation of women in supervisory positions and the talent pipeline
Continue to use cultural awareness training tool
32
Securing Our People
Employee relations
Levels of union membership vary and reflect cultural and
regulatory environments
For example, within the US where union membership tends to be
lower, there are fewer collective agreements and those in place
apply to all major competitors in the market
More than half of G4S businesses have no collective agreements
In a third of our businesses at least half of the employees are
covered by collective agreements
In Europe, including the UK, we have constructive and well
established Works Council
Global Ethical Employment Partnership with UNI provides a
framework for constructive relationships with unions around the
world and continues to differentiate G4S in the marketplace
33
Buildings 26%
ACHIEVED
5.5% reduction
in carbon
emissions in
2015 (against 4%
growth
in business)
70
72
74
76
78
80
82
84
86
88
2011 2012 2013 2014 2015
t/CO2e per £m
ACHIEVED
10%
reduction in
carbon intensity
(2011 – 2015)
ACHIEVED
10.5%
reduction in fuel
emissions
(2011 and
2015)
70
80
90
100
110
120
2011 2012 2013 2014 2015
kg/CO2e per building m2
70
270
470
670
870
1070
1270
2011 2012 2013 2014 2015
kg/CO2e per average employee
70
2070
4070
6070
8070
10070
12070
14070
2011 2012 2013 2014 2015
t/CO2e per average vehicle
Securing Our Environment
Key Performance Indicators
34
Our Values at Work
G4S SRI update
26th September 2016
