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Our Practice Leaflet Care is taken to ensure that the information in this booklet is accurate

at the time of going to print. An Easy Read version of this booklet is

available from the surgery.

You may request updated copies of this booklet from the surgery.

Do you need this information in a different format?

Do you need support?

Please let us know

1

PRACTICE INFORMATION LEAFLET

Spring 2019

2

Table Of Contents

Contact Information ………………………………………….. 3

About our practice…………………………………………….. 4

Surgery Access

Our Practice Team …………………………………………….. 5

Appointments ……………………………………………………. 6

Rapid Access Clinic

Patient Services Team

Services Available ……………………………………………… 7

Patient Responsibility

Prescriptions ……………………………………………………... 8

Uppingham Dispensary

Ordering a repeat prescription

Online Services ………………………………………………….. 9

About our online services

How to register

Self Management ……………………………………………… 10

Quick advice

What happens when I get referred?

Useful websites

How we communicate ………………………………………. 11

Test Results

New Patients …………………………………………………….. 12

Our Practice Boundary

How to register as a patient

Date Protection ………………………………………………… 13

Out of Hours Information …………………………………. 14

Feedback …………………………………………………………… 15

Zero Tolerance

Our Practice Leaflet …………………………………………… 16

15

Feedback We welcome feedback from anyone using our services.

If you have any suggestions or comments please ask for a ‘Friends &

Family’ card. This can be used to give feedback on the services at the

surgery. You can also leave comments on our website ‘Friends &

Family’ section, or the website suggestion box.

Alternatively you may write to the Practice Manager Vicki if you have

any comments or complaints. All written complaints will be

acknowledged within 48 hours and a full investigation will be

undertaken.

You can also seek advice from NHS England 03003 112233, or

Healthwatch Rutland on 01572 720381.

If you are unhappy with the outcome of your complaint you may write

to the Parliamentary and Health Ombudsman, Millbank Tower,

Millbank, London, SW1P 4QP.

www.england.nhs.uk www.healthwatchrutland.co.uk

Patient Participation Group

All patients are eligible to join the Uppingham Surgery Patient

Participation Group (PPG). The PPG meet regularly with the Practice

team to exchange ideas and information. We always welcome new

members to the PPG. Contact details for the PPG members are

available on the PPG display board at the surgery and on the surgery

website.

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NHS Services in this area are provided by ELRCCG

East Leicestershire and Rutland Clinical Commissioning Group

Leicestershire County Council, Room G30, Penn Lloyd Building,

County Hall, Glenfield, Leicester LE3 8TB Tel—0116 295 3405

More information about NHS services can be found on the following

websites :

www.eastleicestershireandrutlandccg.nhs.uk

www.nhs.uk

Out Of Hours Information If you require medical advice or access to a doctor out of surgery

hours call 111. Call 999 if it is an immediate life threatening

emergency.

3

Contact Information

Main Surgery

Uppingham Surgery 01572 823 531

North Gate, Uppingham, Rutland, LE15 9EG

(Situated just off the A47 Uppingham roundabout.)

Monday - Friday 8.00am - 6.30pm

Extended Access

Monday 6.30pm - 7.30pm

Tuesday - Wednesday 7.30am - 8.30am

Branch Surgeries

Barrowden Surgery 01572 747 433

Kings Lane, Barrowden, Rutland, LE15 8EF

Monday 3.00pm - 5.00pm (GP clinic)

Thursday 8.30am - 11.30am (Nurse clinic)

Friday 8.30am - 11.30am (GP clinic)

Gretton Surgery 01536 770 488

Kirby Road, Gretton, Corby, Northants, NN17 3DB

Monday 8.30am - 11.30am (GP clinic)

Tuesday 8.30am - 11.30am (Nurse clinic)

Thursday 3.00pm - 5.00pm (GP clinic)

Free parking is available at all sites

There is a no smoking policy at the surgery, this applies to the branch

surgeries and the surgery grounds.

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About Our Practice Our surgery is located at the edge of the historic market town of

Uppingham. Uppingham Surgery serves the community in Uppingham

and the surrounding countryside.

We operate a main surgery in Uppingham and branch surgeries in

Barrowden and Gretton. We provide GP and nursing appointments

and dispense medication at all sites.

We are also a training practice which means that we host doctors who

are undergoing their specialist GP training and placements.

surgery Access

All our facilities are on the ground floor, at all sites and are accessible

to patients with mobility problems and wheelchair users.

Disabled parking is available

We have a hearing loop system available for those with hearing

difficulties

An interpreter service can be made available for those who do

not speak English

Breast feeding mothers are welcome at the surgery

Chaperone—Please tell us if you would like another person to be

present during a GP or nurse consultation or examination, we can

then arrange this.

If you have any special requirements please let us know.

Home visits are only for the housebound and seriously ill. If you need

a doctor to visit please telephone the surgery before 10am on the day

that you require a visit.

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Data Protection As a Practice we take care to ensure that information about you is not

disclosed to anyone who is unauthorised to see it.

Please see our website or contact reception for more details

regarding access to records and any exceptions to the policy. Under

The Data Protection Act 1988 you may access your own medical

records. Forms are available at reception to request copies of your

record.

You may sign a confidentiality consent form if you would like to give

consent for a third party (including relatives) to have access to your

records. Forms are available from Reception.

Patients who have internet access can also view certain aspects of

their medical record online. Please ask a member of staff for more

details.

There are various initiatives for electronic record sharing between

organisations that care for you within the NHS. If you would like more

information please ask for a ‘Medical Record Sharing Information

Pack’, visit our website, or the NHS choices website.

The EU's General Data Protection Regulation (GDPR) will apply from

25 May 2018, when it supersedes the UK Data Protection Act 1998 .

zero tolerance

The surgery operates a zero tolerance policy and will not endure

abusive, violent or unreasonable behaviour. Patients who are

deemed to fall within this category will be removed from the surgery

list and will be required to register with a secure surgery in Leicester.

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New Patients our practice boundary

We can only accept patients who fall within our practice boundary.

Please see below. You can use our postcode checker on our website

for further clarification.

However we will consider registering patients who live at least 50

miles from our Practice boundary and who commute to work in our

practice area on a regular basis.

how to register as a patient

If you live in within our practice area you can register by calling in to

any of our sites to collect our registration forms, or by completing

the online form.

After you have completed and submitted the forms you must bring 2

forms of identification (ID) to the surgery within 7 days. One of these

must contain your address and the other to have your photograph.

When registered you will be assigned an allocated GP. Requests to

register with another GP will be considered. Please ask the Patient

Services Team for a ‘Change of GP’ request form.

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Our Practice Team

GP Partners

Dr A Kalra - MBBS,MS,DRCOG,MRCGP,DFSRH, DPD (Female)

Dr V P Mistry - MB,ChB,MRCGP,DCH,DFSRH (Male)

Dr N Patel - BM BS MRCGP (Male)

Dr D N Pickering - MB,ChB,BSc,MRCGP,DOcc Med,PGCME (Male)

Dr A J Wass - BmedSci BM Bs DRCOG MRCGP Dip Pall Med (Male)

GPs

Dr A Corah - MB,ChB,BmedSci,DFSRH,MRCGP (Female)

Dr E Price - MD, PhD (Female)

Clinical Pharmacist

Mehboob Pasta - MRPharmS, MPharm, PG Dip, IPresc (Male)

Advanced Nurse Practitioners

Belinda Ashley-Dunn, Marisa Allen (Female)

Nurses

Sally Priest, Amanda Robertson, Cheryl Swain (Female)

Health Care Assistants & Phlebotomist

Liane Andrews, Wendy Cross , Lisa Roberton (Female)

Jo Nicol (Female)

The Clinical Team are supported by our Patient Services Team

who are often our patients first point of contact in the surgery. Our

Dispensary Team are responsible for dispensing medication to

patients at all four of our surgery sites.

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Appointments rapid access clinic

The practice employs a diverse skill mix of clinical staff have been

appointed to ensure that you and your family are seen by the most

appropriate clinician available at the practice.

Who runs the Rapid Access Clinic?

Practice Nurses ◊ Nurse Practitioners

Clinical Pharmacists ◊ General Practitioners

To make an appointment please telephone 01572 823 531.

To provide you with the best possible care we ask that you ring

reception preferably between 8:15am and 11am.

11am onwards are for medical emergencies only.

You can also book a telephone call-back appointment online (see

online services).

patient services team

Don’t be offended if a Patient Services Team member asks for some

details of your condition. We understand that things are personal, but

if you can tell us what the problem is this enables them to book a

longer appointment if necessary and make sure you are seen by the

most appropriate clinician. All of our staff are bound by patient

confidentiality, which we take extremely seriously. The Patient Services Team may also ask you to confirm your name,

date of birth and address. It is important that you keep us up to date

with any changes to your name, address or telephone number.

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How we communicate

SMS - We have a text messaging service to remind you of any

appointments or review dates that are due.

EMAIL - We have an email service to keep you informed of surgery

news.

LETTERS - We may send you out a letter inviting you for a service,

reminding you to book an appointment or just updating you on

surgery news.

If you would like to receive any of the above then please speak to a

member of the Patient Services Team.

It is important that you keep us informed of any change in your

contact details, such as address or telephone number.

OUR WEBSITE www.uppinghamsurgery.nhs.uk

SOCIAL MEDIA @uppinghamsurgery @uppinghamdoctor

test results

Please telephone the surgery on 01572 823 531 after 2.00pm for

blood test and x-ray results, or make a request online via our

website.

If you call the surgery for your test results then our Patient Services

Team will inform you of the result. Our Patient Services Team will not

be able to give out any clinical information such as numeric values but

what they can do is book a telephone call with your GP so they can

discuss your results with you in more detail if required.

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Self Management quick advice

Your local pharmacy is the place to go to get any clinical advice for

minor health concerns. They can also advise you on the safe use of

prescription and over-the-counter medicines

As well as helping with common illnesses – like sore throats, coughs,

colds, tummy troubles and aches and pains – pharmacy teams can

also help with stopping smoking, cutting down on alcohol, advice on

safe sex and emergency contraception.

what happens when i get referred?

When a clinician refers you to the hospital our secretary will complete

the referral and send this off. You will either hear directly from the

hospital or receive a letter from us about how to book your

appointment.

If you have any problems or queries about your appointment the

most appropriate people to contact is the hospital you have been

referred to.

Please find below a list of our local hospital numbers.

University Hospitals of Leicester 0300 303 1573

Peterborough City Hospital 01733 678 000

Kettering General Hospital 01536 492 000

Rutland Memorial Hospital 01572 722 552 useful websites www.nhs.uk

www.patient.co.uk

www.masta-travel-health.com

www.letstalkwellbeing.co.uk

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Services Available Health Visitor and Midwife clinics

Minor Surgery, Minor Injury and Minor illness clinics

Joint injections

Blood test and Blood pressure checks

Ear syringing clinics

Adult and Children - routine & travel vaccination* clinics

NHS Health check, Well Man/Woman checks

Sexual Health clinics

Chronic disease management - Asthma, Diabetes, Stroke

Heart Disease, COPD, Hypertension

Medical examinations - HGV/Adoption/Insurance*

Insurance reports and medical forms*

*Please note –There may be a charge for some non–NHS services.

Please check with our Patient Services Team for any costs that may

be incurred.

Sometimes the charge is because the service is not covered by the

NHS, for example, providing copies of health records or producing

medical reports for insurance companies, solicitors or employers.

patient responsibility If you need to cancel an appointment please give as much notice as

possible so that we may offer the appointment to someone else. You

may cancel your appointment online if it is more than 24 hours before

your appointment time.

The Uppingham Surgery works in partnership with the patients. The

patient has a responsibility to ensure the services provided under the

NHS are used appropriately.

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Prescriptions uppingham dispensary opening times

Monday - Friday 8.30am - 6.00pm

Branch Surgery Dispensaries are open during branch surgery hours.

We can dispense medications to any patient who lives more than 1

mile (in a straight line) from Uppingham Surgery.

ordering a repeat prescription

There are various ways that you can order your prescription:

Order using your repeat prescription slip, drop off your repeat

prescription slip in the post box situated outside of the front

entrance or inside just before the dispensary hatch.

You may order repeat prescriptions online (ask a member of

staff for your log in details).

You may order using our telephone system. Call 01572 820123.

Lines are open Monday-Friday, 9am-1pm

You may sign up to a local Pharmacy prescription service if we cannot

dispense for you, or it is more convenient for you.

Please allow 48 hours notice for repeat prescriptions. This allows

time for the doctor to check and sign the prescription.

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Online Services about our online services

By registering for the online services you will be able to complete a

variety of different tasks online rather than having to come in to the

practice such as:

Book a call back with a clinician

Cancel your appointment

Request repeat prescriptions

View your medical record information such as test results, medications, allergies and immunisations.

Submit feedback

These online services are as safe as online banking as long as you

keep your passwords secure, and you can access these services 24

hours a day 7 days a week.

how to register

If you would like to register for online services please call into the

surgery or complete the form on our website.

A registration form will need to be completed and your identity

verified face-to-face with proof of identity (passport/driving licence/

bank statement) by a member of the practice team.

Once you have these log in details you are ready to use our online

services.

Download the App - The SystmOnline app is available for Apple and

Android devices. It can be downloaded free of charge from the

relevant app store.