ORGANIZING THE HOUSEKEEPING JOB

Delgado, Raymond Vincent B.Instructor

I. Definition

Housekeeping refers to the upkeep and maintenance of

cleanliness and order in a house or a lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory, or a hospital.

often one of the most neglected areas of operations among hotels, resorts, and many lodging establishments.

Housekeeper is one who is responsible for administering

housekeeping maintenance and for insuring that everything is in order.

sees to it that all occupants are comfortable, safe and protected from disease-causing bacteria.

II. Types of Housekeeping

1. Domestic Housekeeping refers to housekeeping maintenance in a

house covers the ff:

bedrooms kitchen dining receiving area grounds and surrounding areas

Lady of the house – usually the wife/mother or caretaker; acts as the head housekeeper

- responsible for keeping the household in proper order.

- also manages food preparation and food service.

2. Institutional Housekeeping applies to housekeeping maintenance in

commercial lodging establishments like hotels, resorts, inns and apartels

it covers the ff. areas; guest rooms hallways and corridors lobby public areas and restaurants offices stairways grounds and plants linen and laundry area pest control

III. Scope of Housekeeping Maintenance

1. Maintenance of Public Areas to include: lobby corridors function rooms offices grounds and garden landscape reception area hallways other areas accessible to public

2. Rooms Maintenance, covering: guestrooms hallways in guestroom areas service station linen room

3. Linen and Laundry Service, servicing: guest laundry uniform of staff linen used for food/beverage operations

4. Installation, cleaning, and Maintenance of Fixtures and Facilities like furniture and appliances.

5. Pest Control

Organizational Chart of H.K. Department for large properties

Executive Housekeeper/ Housekeeping Manager

Roomskeeping Supervisor Public Area Supervisor Linen and Laundry

Supervisor

Mini-Bar Attendant

Chambermaid

Roomboy

Pest Control Technician

Houseman Utility/Maintenance

Gardener/ Grounds Maintenance

Linen Attendant

Laundry Attendant

Valet Runner

Steam Presser/Ironer

Organizational Cahr of the Housekeeping Section(smaller establishsments)

Housekeeping Supervisor

Assistant Housekeeping

Supervisor

Room Attendant/ Roomboy

Houseman and Powder Girl

Linen and Laundry

Attendant

Gardener and Ground

Maintenance Crew

IV. Standards of Good Housekeeping

1. Cleanliness2. Orderliness3. Sanitation4. Guest and Clients’ Comfort5. Eye Appeal6. Safety7. Materials Control and Preventive

Maintenance8. Guest Relations