Personal Profile

Name: Tatjana AhmedNationality: GermanJob: Housekeeping Manager Grand Hyatt Dubai and Functional Specialist for Hyatt InternationalSocial Responsibility:Chairperson of the UAE Professional Housekeepers Group & Column writer for the Clean Middle East MagazineMy value: embracing change & continues learning and teaching

UAE Professional Housekeepers Group

• Founded in 2003• Total of 5 Committee Members• Bi-monthly meetings• 60 – 80 Housekeepers in attendance• Event sponsored by suppliers• Great platform for networking and sharing

best practices• Involved with the Clean ME Magazine and

actively participating in the yearly Cleaning Exhibition and Conference

• Actively involved in the “Excellence Awards” for Hotel Housekeeping, FM and Laundry sponsored by the Clean ME Magazine

Why do we need a Housekeepers Group?Because: Networking brings numerous benefits

1 Our peers are a valuable source of help and information2 We all have the same challenges – let’s battle them out together3 United we are stronger in front of the suppliers4 Exchange best practices, learn from each other5 Exchange CV’s6 Stay up-to- date with new products and services7 Have fun

Housekeepers Forum

• Takes place once a year• One day event• Organized by ME Hotelier

Magazine• Multiple sponsors and exhibitors

displaying products• 4 Panel discussions• 1 Presentation and 1 Interactive

session

India Professional Housekeepers Association June 2015

Hotels in Dubai

•Now

•11 million tourists in 2013•85,000 guest rooms•100 5 Star & 100 4 Star Hotels & 70 3 Star Hotels

•Future 2020 (World EXPO)•20 million tourists annually•160,000 guest rooms•70% of the new projects are 3 & 4 Star

Grand Hyatt Dubai

Malakiya Villas Madinat Jumeirah

Burj Al Arab

Park Hyatt Dubai

How can the cleaning industry contribute to the most important aspect of human life, which is health?

- We must ensure that the areas we maintain will protect the health and safety of the of the people in them, the people who maintain them.

- Cleaning has a very real and measurable value: with the right cleaning methods, the use of the right detergents and sanitizers, it saves billions of Dollars *, as you keep the facilities in good shape.

- Cleaning is no longer a cost center. We provide value! The value of our Housekeeping operations must be measured in term of our ability to provide clean and well maintained guest rooms to our customers.

Hygiene means Health

Cleaning for Hygiene and Appearance

System Sure PlusConsumers take on-line surveys seriously, particularly when it comes to reviews about cleanliness in a

business. The survey revealed that 85% of the respondents would not patronize businesses with negative on-line reviews about the cleanliness of its facilities.

• Wash basin before sanitizing • Wash basin after sanitizing

The new against old cleaning style – avoid cross-contamination

MICROFIBER= Green Cleaning

- Perfect to clean glass, stainless steel and ceramic surfaces streak free

- Tiny fibers trap and hold dirt, bacteria and dust efficiently

- Low-linting, important for areas of critical cleaning

- Eliminates by to 99.9% of bacteria without chemical

- High density fibers make the cloth withstand multiple washes

• Hypoallergenic and safe for those suffering from allergies or asthma• Cross contamination is

reduced through the implementation of color-coded wiping system• Due to it’s unique structure is

saves water and chemical• Therefore a cost effective

alternative to paper

Bed Bugs are Bad Bugs

A clean Bed/Mattress means:Sleep well, stay well, breath well

- You can not stop the Bed Bugs getting into your guest room, but you can stop them from entering into your mattress- Protect your mattress from body

fluids and food spills- Protect your Pillows from

drooling which leaves very nasty marks on the pillow fabric

Make sustainability the "new standard" to better appeal to environmentally conscious business and leisure travelers. In fact, 2014 marked the "tipping point" for sustainable hospitality, with eco-friendly practices becoming the norm, rather than the exception, so expect to see more standard "green" practices, products, programs and packages. The message that sustainable practices can save money for a hotel operation has come through loud and clear. According to research released earlier this year by Travel Advisor:

- 58 percent of travelers said that they would either not pay more or expect to pay less, - nearly two-thirds (62 percent) of travelers expect hotels to have some type of environmental program in place and the - majority (84 percent) do not see these practices as having a negative impact on comfort or luxury. - only 17 percent of travelers would be willing to pay more for eco-features

Sustainable Cleaning Practices

TWISTER – Diamond padsManufactured by: HTC Floor Systems

• Just add water- Chemical free- No costs for chemicals- easy-to-use cleaning and

maintenance system for all types of floors- Higher gloss and cleanliness

• Terrazzo• Ceramic slabs• Natural stone • PVC / Vinyl / Rubber / Wood

The Future of Laundry

• A new washing machine that uses polymer beads to clean clothes promises significant water savings, as well as cleaner laundry.• The Xeros washer replaces the

majority of water in a wash cycle with tiny polymer beads that remove stains and dirt.• The nylon beads attract soil; and

in the humidity created by a little water, the polymer chains separate slightly to absorb grime and lock it into the beads’ cores.

This Machine use 70 percent less water, and can cut detergent and electricity costs in half.

Intellibot

• Hands-free floor care solution• Intellibot are robotic floor care

machines such as auto-scrubbers and vacuum cleaners• ultimate in versatility by allowing

the operator to quickly switch between manual cleaning and Hands-Free Cleaning• 4-stage filtration and recycling

system uses 85% less water and chemistry

The Internet of Clean

• New platform which connects machines, dispensers, sensors and other smart devices to gain greater inside into:

- equipment - consumption - operations

• Benefits:- Improved safety- Improved operational

performance- Enhanced productivity- Remote monitoring- Visibility of assets- Task prioritization- More accurate dosing- Reduced use of water/chemical- Increased hand hygiene

compliance

Produce Cleaners and Sanitizerson Demand with electrolyzed water

• Using salt, softened tap water and electricity:

- Sodium Hydroxide (NaOH) alkaline cleaner, de-greaser

- Hypochlorous Acid (HCIO) which is an acidic sanitizer

- Electrolyzed water is often used in kitchens to wash fruits and vegetables and to clean kitchen hoods

The Soap Dilemma Dispense systems for your Guest Bath rooms are now widely excepted including 5 Star Hotels and Cruise Lines

A 300 room hotel averaging a60 % occupancy can easily save U$ 11,000 in guest amenity products, not to mention the significant reduction is waste.

The Guest Room of the FutureNew Hotel properties are developing Smart Mirrors, digital mirrors with touch screen capabilities.

The health craze has only just started making its way into hotels, and will continue to become a larger focus

The Guest Room of the Future

"People like luxurious, spa-like bathrooms"

- Guests increasingly evaluate a room based on the bathroom these days

- Bathrooms will expand more and more – up to 50% or more of the total hotel room – as the guest room becomes smaller

- The hotel room bathroom to will be more spa-like, and you see it at every level hotel.

- Even at a three-star hotel a lot more attention will be given to the bathroom

Housekeeping Technology

Auto assign attendants to task sheets as created in Opera

Electronic devices: What are the benefits?

•WOW! Guests by anticipating their needs•Faster response from employees•Reduced labor costs•Save time, paper and money•Updates room status in PMS instantly•Improves guest experience by reducing wait times•Empowers staff to turn rooms faster

Tap on a room to start cleaning

Pause cleaning activity in between, select from various pause reasons

Curtains should be kept half Open

View checklists to ensure cleaning as per hotel standards

Log maintenance jobs and guest requests directly from the

application

Glitches

• Registration of Glitch/complaint

Glitches

http://hotelandrestauranttimes.ie/

Teambuilding: Do not forget to have FUN with your people

Any Questions?

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