Start with why to get the right answer for success - Simon Sinek
ORGANIZATIONAL HEALTH & STAFF EMPOWERMENT...• Leaders Eat Last: Why Some Teams Pull Together and...
Transcript of ORGANIZATIONAL HEALTH & STAFF EMPOWERMENT...• Leaders Eat Last: Why Some Teams Pull Together and...
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PEOPLE HAVE THE POWER ORGANIZATIONAL HEALTH & STAFF
EMPOWERMENTWild Wisconsin Winter Web Conference
January 25, 2017
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CHECKLIST TO SUCCESS
Organizational HealthCustomer Service
Innovation Recognition
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CIRCLE OF SAFETYLeaders Eat Last: Why Some Teams Pull Together and Others Don’t
By Simon Sinek
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ORGANIZATIONAL HEALTHBy Patrick Lencioni
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CUSTOMER SERVICE
Fundamental Attribution Error Trust & Compassion
AttitudeTheatre Training
Evaluate
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INNOVATIONInnTeamsScanning
Creative ConflictSacred Cows
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SACRED COWS
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RECOGNITIONAccelerates the Checklist!
All the time!Publicly and PrivatelySchedule RecognitionExpectors vs. Altruists
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SELF-CAREPlease put on your own oxygen mask before assisting others.
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HOW IT’S DONE AT KPLCommitment and Support from the Top Down!
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CHECKLIST REVIEW
Organizational HealthCustomer Service
Innovation Recognition
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QUESTIONS?Kevin King
Head, Branch and IT Services Kalamazoo Public Library
(269) [email protected]
@kzookev
Library Lost and Foundwww.librarylostfound.com
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RESOURCES• The Advantage by Patrick Lencioni - Organizational Health
• The Five Dysfunctions of a Team by Patrick Lencioni - Organizational Health
• Leaders Eat Last: Why Some Teams Pull Together and Other’s Don’t by Simon Sinek - Organizational Health
• Work Rules! Insights from Inside Google That Will Transform the Way You Lead by Laszlo Block - Organizational Health
• The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell - Customer Service
• The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli - Customer Service
• The Starbucks Experience and Leading the Starbucks Way by Joseph Michelli - Customer Service
• Be Our Guest: Perfecting the Art of Customer Service by Disney Institute - Customer Service
• Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration by Ed Catmull - Innovation
• A Curious Mind: A Secret to a Bigger Life by Brian Grazer - Innovation
• The Carrot Principle by Adrian Gostick and Chester Elton - Recognition