Organizational Culture Eileen O’Donoghue. How we do things around here.
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Transcript of Organizational Culture Eileen O’Donoghue. How we do things around here.
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Organizational Culture
Eileen O’Donoghue
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How we do things around here.
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Organizational culture determines strategy, goals, and modes of behavior.
Organizational culture determines strategy, goals, and modes of behavior.
Organizational culture determines strategy, goals, and modes of behavior.
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LEVEL ONE:ARTIFACTS
Visible Processes of an Organization
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LEVEL TWO:ESPOUSED
VALUESStrategies, goals, and philosophies of an
organization
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LEVEL THREE:SHARED TACIT ASSUMPTIONSUnconscious, taken for
granted beliefs thoughts, and feelings
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CUSTOMER SERVICE
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“Without conscious and deliberate effort, inertia always wins”
-Tony Hsieh
LEVEL THREE:SHARED TACIT ASSUMPTIONS
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ZAPPOS
LEVEL ONE:ARTIFACTS
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LEVEL TWO:ESPOUSED VALUES
1) Deliver WOW Through Service2) Embrace and Drive Change3) Create Fun and A Little Weirdness4) Be Adventurous, Creative, and Open-
Minded5) Pursue Growth and Learning6) Build Open and Honest Relationships
With Communication7) Build a Positive Team and Family
Spirit8) Do More With Less9) Be Passionate and Determined10)Be Humble
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LEVEL THREE:SHARED TACIT ASSUMPTIONS
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”Hubert Joly
LEVEL THREE:SHARED TACIT ASSUMPTIONS
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BEST BUY
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LEVEL TWO:ESPOUSED VALUES
1)Have fun while being the best.
2)Learn from challenge and change
3) Show respect, humility, and integrity
4)Unleash the power of the people
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ZAPPOS
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BEST BUY
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TAKEAWAYS
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Thanks
Sian MuirSteve McKelveySusan Carlson
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