+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk @RIPA_INT linkedin.com/groups/RIPA-INTERNATIONAL

What you will learn: � Executive administration and its importance to organisations � Dealing with people: increasing exposure through networking and

relationship building � Implementing systems to increase effectiveness through planning,

prioritising and delegation � Exploring management techniques and styles and the impact of change in

today’s organisations � Records management to support service delivery and efficiency � Creative problem solving: generating fresh ideas when faced

with challenges � Negotiation skills to obtain co-operation and enhance

commercial relationships � How to plan and monitor small projects � Making presentations: using visual technology to develop

powerful presentations � Use of Microsoft technology for personal effectiveness: advanced

Microsoft Word skills, Microsoft Power Point and Microsoft Project � Finance basics for the office professional

Benefits of attending - You will be able to: � Develop organisational strategies to improve efficiency and meet business

demands � Use technology to develop personal effectiveness and impactful

presentations � Understand the basic principles and terminology of finance

Participants will receive a laptop computer.

Executive Administration: Developing Core Skills for the Modern Personal Assistant

Programme aimOver recent years the role of the professional PA/secretary has changed dramatically. In today’s world, for example, messages come incessantly, in a variety of ever-faster formats. The range of tasks has grown wider, with an accompanying expectation of immediate delivery.

As well as taking pressure off their managers to ensure the smooth operation of the organisation, personal assistants or executive secretaries, are the first point of contact for staff, clients and suppliers, and require a grasp of core financial principles in order to agree and manage budgets effectively. Modern PAs must be highly detail-oriented, and able to work and maintain order without direct supervision.

This programme will equip you with the skills and knowledge to improve your personal effectiveness in contributing to the high performance of your organisation and achieving sustained professional excellence.

Organisations are required to be increasingly flexible and to be able to call upon a number of staff skilled in a diverse range of specialist disciplines. Those organisations which integrate effective management methodologies across their operations have been found to achieve more successful outcomes.

New demands are being placed upon all key decision-makers and especially on operational line managers in their organisations, through moving responsibility

away from traditional centralised departments, such as human resources, to local departments and individual business units.

RIPA International’s Organisational Management Skills faculty provides a focused opportunity to develop essential managerial and subject specialist skills across your pool of staff, designed to develop internal capacity and enhance overall organisational effectiveness.

Organisational Management Skills

Location: Duration: Fees: Dates: London Two Weeks £3,750 31 May – 10 Jun 14 Nov – 25 Nov

2011 Schedule

Month Weeks Start EndJune

Mediation in the Workplace 1 06 Jun 10 Jun

Utility Debt Management: Maximising Income and Cash Flow 1 06 Jun 10 Jun

Public Financial Management: Planning and Control 2 06 Jun 17 Jun

Judicial Administration: Benchmarking the Effectiveness of Reform 2 13 Jun 24 Jun

Institutional Development for Permanent Secretaries and Senior Executives - Dubai

1 13 Jun 17 Jun

Combating Fraud in Governments, Business and Civil Society Organisations 2 13 Jun 24 Jun

Evaluating and Developing the Training Function 2 13 Jun 24 Jun

Procurement Audit 2 20 Jun 01 Jul

Project and Programme Management 2 20 Jun 01 Jul

Planning for Change: A Strategic Approach 1 20 Jun 24 Jun

Public Sector Reform: Building Capacity and Performance - Bridgetown 1 27 Jun 01 Jul

Implementing Sustainable Change 1 27 Jun 01 Jul

Judicial Case Management 1 27 Jun 01 Jul

Public Relations 2 27 Jun 08 Jul

Training the Trainer 2 27 Jun 08 Jul

Translating Policy into Legislation 2 27 Jun 08 Jul

JulyImproving Performance and Productivity 2 04 Jul 15 Jul

Monitoring and Evaluation 2 04 Jul 15 Jul

Succession Planning and Talent Management - Lilongwe 1 04 Jul 08 Jul

Community Driven Development: Building Effective Local Services through Community Empowerment

1 04 Jul 08 Jul

Managing People Through Change: Attitudes and Behaviours 1 04 Jul 08 Jul

Supply Chain Management 1 11 Jul 15 Jul

Balanced Scorecard 2 11 Jul 22 Jul

Leadership 2 11 Jul 22 Jul

Ethics, Accountability and Corruption Prevention 2 18 Jul 29 Jul

Financial Risk Management 2 18 Jul 29 Jul

Job Evaluation and Workforce Development Planning 2 18 Jul 29 Jul

Maximising Information: Implementing Records Management Systems 2 18 Jul 29 Jul

Training the Trainer - Kuala Lumpur 1 25 Jul 29 Jul

Developing Strategic Skills for Organisational Improvement 2 25 Jul 05 Aug

Crisis Management 2 25 Jul 05 Aug

Gender Mainstreaming 2 25 Jul 05 Aug

AugustSuccession Planning and Talent Management 1 01 Aug 05 Aug

Procurement and Contract Management - Lusaka 1 08 Aug 12 Aug

Planning for Change: A Strategic Approach 1 08 Aug 12 Aug

Energy Audit Techniques 1 15 Aug 19 Aug

PRINCE2® 2 15 Aug 26 Aug

Implementing Sustainable Change 1 15 Aug 19 Aug

Managing People Through Change: Attitudes and Behaviours 1 22 Aug 26 Aug

Public Financial Management: Planning and Control 2 22 Aug 02 Sep

Negotiation and Conflict Resolution 2 30 Aug 09 Sep

Translating Policy into Legislation 2 30 Aug 09 Sep

SeptemberPublic Sector Reform: Building Capacity and Performance 2 05 Sep 16 Sep

Combating Cyber Crime 1 05 Sep 09 Sep

Tariff Design and the Regulatory Process in the Energy and Utilities Sector 1 12 Sept 16 Sept

Coaching and Mentoring 1 12 Sept 16 Sept

Legislative Drafting 7 12 Sept 28 Oct

Public and Private Partnerships: Policy Issues and Options 2 12 Sept 23 Sept

Public Relations 2 12 Sept 23 Sept

Month Weeks Start EndImpact Assessment - Addis Ababa 1 19 Sept 23 Sept

Procurement Audit 2 19 Sept 30 Sept

Evidence Based Policy Making 1 19 Sept 23 Sept

Protecting and Empowering Vulnerable Groups in the Justice System 1 19 Sept 23 Sept

Managing Health Strategies 1 26 Sept 30 Sept

Enhancing Financial Performance - Abuja 1 26 Sept 30 Sept

Project and Programme Management 2 26 Sept 07 Oct

Developing a Modern Human Resource Function 2 26 Sept 07 Oct

Internal Audit 1 26 Sept 07 Oct

OctoberLeadership - Accra 1 03 Oct 07 Oct

Community Policing 2 03 Oct 14 Oct

Monitoring and Evaluation 2 10 Oct 21 Oct

Impact Assessment 1 10 Oct 14 Oct

NEBOSH International General Certificate 2 10 Oct 21 Oct

Effective Speech Writing and Speech Making for Leaders 1 17 Oct 21 Oct

Evaluating and Developing the Training Function 2 17 Oct 28 Oct

International Public Sector Accounting Standards 1 17 Oct 21 Oct

Public Service Commissioners:Delivery Public Value 1 24 Oct 28 Oct

Developing a Modern Human Resource Function - Mumbai 1 24 Oct 28 Oct

Developing Strategic Skills for Organisational Improvement 2 24 Oct 04 Nov

Judicial Case Management 1 24 Oct 28 Oct

Effective Tendering, Award of Contract and Managing your Provider 2 31 Oct 11 Nov

Capital Markets: Enhancing National Economic Growth 1 31 Oct 04 Nov

Judicial Administration: Benchmarking the Effectiveness of Reform 2 31 Oct 11 Nov

Parliamentary Administration: Benchmarking against the UK Parliament 2 31 Oct 11 Nov

Training the Trainer 2 31 Oct 11 Nov

International Buying and Commercial Contracts in the Energy and Utility Sector

1 31 Oct 04 Nov

NovemberMonitoring and Evaluation - Nairobi 5 07 Nov 11 Nov

Improving Public Service Delivery 2 07 Nov 18 Nov

Leadership 2 07 Nov 18 Nov

Prison Reform 1 07 Nov 11 Nov

A Modern Approach to Procurement: A Strategic Perspective 2 14 Nov 25 Nov

Executive Administration: Developing Core Skills for the Modern Personal Assistant

2 14 Nov 25 Nov

Mediation in the Workplace 1 14 Nov 18 Nov

Parliamentary Reporting 1 14 Nov 18 Nov

Energy Project Finance and Risk Management 1 14 Nov 18 Nov

Effective People Management - Bangkok 5 21 Nov 25 Nov

Project and Programme Management 2 21 Nov 02 Dec

Combating Fraud in Governments, Business and Civil Society Organisations 2 21 Nov 02 Dec

Communication Strategies 2 21 Nov 02 Dec

Job Evaluation and Workforce Development Planning 2 21 Nov 02 Dec

Maximising Revenue Generation and Resource Allocation in the Public Sector 1 21 Nov 25 Nov

Planning for Change: A Strategic Approach 1 21 Nov 25 Nov

Implementing Sustainable Change 1 28 Nov 02 Dec

Insitiutional Development for Permanent Secretaries and Senior Executives 2 28 Nov 09 Dec

Public Financial Management: Planning and Control 2 28 Nov 09 Dec

DecemberSuccession Planning and Talent Management 1 05 Dec 09 Dec

Monitoring and Evaluation 2 05 Dec 16 Dec

Improving Performance and Productivity 2 05 Dec 16 Dec

Ethics, Accountabililty and Corruption Prevention 2 05 Dec 16 Dec

Managing People Through Change: Attitudes and Behaviours 1 05 Dec 09 Dec

To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11OMS1

RIPA International has introduced a new learning reinforcement tool to its courses that will increase your memory retention and recall, improve training effectiveness and save you time and money. During our programmes and workshops you will set objectives and key areas that you wish to act upon and apply in the workplace. You will then receive scheduled reminders via SMS text message and email to ensure that your pre determined key learning points are effectively retained and implemented in your workplace.

New

Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.

Programmes held in London feature field visits and guest speakers

Programmes held in London feature field visits and guest speakers

Managing People through Change: Attitudes and Behaviours

What you will learn: � Taking a phased approach to managing and implementing change � Identifying the human, technical and financial resources required � The leadership skills and strategies that influence behaviour � Understanding how to influence attitudes through listening, coaching, contracting and motivating to build trust, confidence and self esteem

� Identifying what needs to change, why it has changed, and how to plan for it

� Engaging senior sponsors (internal and external) in the change process � Managing barriers and risks to change � Planning the culture of the future

Benefits of attending - You will be able to: � Develop robust implementation strategies, processes, tools and techniques

� Communicate effectively with staff at all levels to prepare them for sustainable change and ensure positive engagement in the change process

� Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation

What you will learn: � A comprehensive and practical approach to leading organisational change and capacity development

� Understanding how to deal with limited absorptive capacity and resource constraints

� Assessing, planning and organising participative capacity assessment with your management team

� Identifying a balanced and integrated set of vital areas for improvement using the Common Assessment Framework (CAF) methodology

� Mapping the ‘new work’ into your ‘core work’ by revising your medium-term strategic plan and annual operational plans

� Selecting the vital priorities for your organisational development (or capacity building) framework and programme

� Creating a Balanced Scorecard Strategy Map, identifying key value chains for managing organisational performance and developing measurable objectives and targets

� Cascading, rolling out, or extending the process to subordinate (or decentralised) bodies and services, executive agencies and partner organisations

� Aligning this work to reinforce your integrated Performance Management System (PMS)

Benefits of attending - You will be able to: � Focus on strategic options and priorities to clarify your view, position and influence on your government’s reform and modernisation agenda

� Develop a draft organisational capacity assessment – with vital areas for improvement for your organisation

� Develop a Balanced Scorecard Strategy Map that incorporates these improvements into an organisational development framework and action plan with objectives, measures and targets

What you will learn: � Identifying styles of learning and leadership and reviewing their effectiveness in influencing attitudes and behaviour

� Practising leadership skills that influence and motivate others to perform � Influencing attitudes by listening, coaching, giving and receiving motivational feedback, and building trust, confidence and self esteem

� Understanding the root causes of behaviour at work � Using feedback from staff, stakeholders and customers to create shared understanding

� Developing teams to work more collaboratively and creatively � Practising how to deal with resistance to change and difficult people � Improving understanding of team behaviour

Benefits of attending - You will be able to: � Develop leadership skills and techniques to help staff make sustainable changes to organisational behaviour

� Understand your organisation’s systems and identify and tackle root causes of negative attitudes at work

� Develop greater awareness of organisation behaviours and enhance your capacity to resolve conflicts and improve inter-personal relationships at work

Leading Change: Strategy through to Implementation

Planning for Change: A Strategic Approach

Institutional Development for Permanent Secretaries and Senior Executives

Programme aimThis programme incorporates RIPA International’s Planning for Change: A Strategic Approach, Implementing Sustainable Change and Managing People through Change: Attitudes and Behaviours into one comprehensive programme. It will equip you with all the skills you need to plan and successfully implement sustainable change within your organisation.

You will analyse strategic approaches to implementing successful change and explore how they can be applied or adapted to your organisation. There are also exercises to help you to understand key change theories and their practical implementation. Participants already involved in change programmes will be able to share their experience as well as expanding their knowledge.

Programme aimThis programme provides senior public service managers with the knowledge and tools to effectively plan and lead organisational capacity development.

Participative assessment to identify the improvements needed to strengthen organisational capacity can provide senior management with the basic framework to complete a strategy map for their organisations. This will enable them to successfully lead the ongoing process of change, reform and modernisation.

You will receive a ‘toolkit’ of the latest proven methodologies and contribute in roundtable discussions with international experts and peers. You will have the opportunity to share experiences of reforming public services, particularly organisational capacity assessment and development.

Workshop aim75% of organisational change programmes fail because the attitudes and behaviours of the affected workforce remain the same.

This workshop will show you how to develop leadership capacity for changing attitudes in the workplace so that staff can contribute fully to making the changes effective.

It includes a case study and a visit to a UK organisation to learn from leaders who have successfully changed behaviours and enhanced performance. The workshop is suitable for all managers and directors responsible for planning work and ensuring that their teams deliver improved products and services.

2

2

1

1

3

3

What you will learn: � What needs to change and why � Essential skills for the effective leadership of change strategies and initiatives

� How to influence and engage senior sponsors and staff throughout the change process

� Strategic planning for change � Identifying and managing barriers to implementing strategies and prioritising the work of those leading the change process

� Influencing behaviour to create a culture that embraces change � Setting targets and standards and evaluating outcomes

Benefits of attending - You will be able to: � Define change management strategies and create momentum towards a future where new ways of working emerge from organisational learning

� Prepare your change management team and senior supporters for the challenges ahead

� Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation and the individuals who will adopt change proposals

Workshop aimThe workshop is designed to help leaders, organisational strategists and members of change teams to identify and develop the skills and strategies that lead to successful change. It focuses on two core elements: change leadership and strategic thinking and planning. You will explore how both elements can be applied and adapted to your own organisation.

This interactive workshop includes exercises to help you understand key change models, theories and their practical implementation. You will also be able to share your experiences of organisational change with other participants and learn from each other’s approaches to development and planning.

What you will learn: � How global issues can affect every organisation � The importance of strategic planning � Why your organisation’s culture is key to future success � Different approaches and models of leadership � Leadership communication skills, such as public speaking, effective presentations and networking

� How to assess your own individual leadership style and the importance of being proactive

� Key drivers for change in your organisation � Executive coaching for leaders and other development opportunities � Competencies for leaders and for organisational development � The need for effective internal communication � How to develop your staff and organisation to achieve required outcomes � Undertaking a leadership challenge and reflecting on your performance

Benefits of attending - You will be able to: � Assess organisational strategy and identify opportunities for improvement � Create your own leadership development plan � Communicate effectively both with internal and external stakeholders

Leadership

Programme aimMany of the critical issues that today’s leaders face are universal, but the solutions that they need to find have to take into account the particular requirements, context, resources and culture of their individual organisation.

This is a practical programme that promotes active learning, in a mutually supportive setting. It is suitable for decision-makers from a wide-range of organisations, sectors and backgrounds around the world. You will have the opportunity to learn, develop or reinforce the skills and techniques to support the development of your overall leadership capabilities.

The programme will give you practical knowledge that will help you deal with the issues affecting your organisation and achieve change that is sustainable.

Location: Duration: Fees: Dates: London Three Weeks £4,800 20 Jun – 08 Jul 08 Aug – 26 Aug 21 Nov – 09 Dec

Location: Duration: Fees: Dates: London One Week £2,200 20 Jun – 24 Jun 08 Aug – 12 Aug 21 Nov – 25 Nov

What you will learn: � How to use a phased approach for managing and implementing change � Defining your implementation strategy and selecting the right tools � Identifying the human, technical and financial resources required � Engaging with, and winning the trust and support of staff and stakeholders � How to analyse current working practices and the strategies for improving service output and quality

� Identifying key sponsors and managers and the behaviours for supporting the change process

� Identifying and applying key success factors � Diagnosing gaps and responding to resistance � Prioritising activities that mitigate risks � Collecting and analysing feedback from monitoring and evaluation � Templates, guidelines and checklists for effective change implementation plans

Benefits of attending - You will be able to: � Develop robust implementation strategies, processes, tools and techniques

� Communicate effectively and consistently with staff throughout the change process

� Review current systems in your organisation to ensure that they fit the direction of change

Implementing Sustainable Change

Workshop aimWhether you are considering changes to just one or two processes, or to your organisation as a whole, the challenge can be intimidating. Where do you start? Who do you involve? Where do you look for support? How do you know if you have succeeded? How do you make a real difference to the people you are employed to serve?

This workshop provides answers to these and other questions. It will show you how reforming your organisation successfully depends upon the quality of your change strategy, the processes you adopt and how you actively engage with your staff and stakeholders.

The workshop is designed to give you the confidence to implement change in a structured, logical and sustainable manner. It will help you to strike the right balance between changes in your organisation’s systems and processes, and changes in human behaviour.

2

2

1

1

3

3

Location: Duration: Fees: Dates: London One Week £2,200 27 Jun – 01 Jul 15 Aug –19 Aug 28 Nov – 02 Dec

Location: Duration: Fees: Dates: London One Week £2,200 04 Jul – 08 Jul 22 Aug – 26 Aug 05 Dec – 09 Dec

= Comprehensive training

To gain a comprehensive insight into the subject areas that are most relevant to you, we encourage you to combine separate programmes or workshops to cover all the development areas you need to build the knowledge and skills necessary for you. We will suggest appropriate combinations of programmes to meet your specific learning needs, and focused support will help you acquire the right skills to take back with you to your organisation.

21 3

Location: Duration: Fees: Dates: London Two Weeks £3,750 28 Nov – 09 Dec

Location: Duration: Fees: Dates: Dubai, UAE One Week £2,200 13 Jun – 17 Jun

Location: Duration: Fees: Dates: Accra, Ghana One Week £2,200 03 Oct – 07 Oct

Location: Duration: Fees: Dates: London Two Weeks £3,750 11 Apr – 21 Apr 11 Jul – 22 Jul 07 Nov - 18 Nov

94% of delegates who attended our ‘Managing People Through Change’ programme rated their time with RIPA International as ‘excellent’. Evaluation undertaken by 12 clients

Programmes held in London feature field visits and guest speakers

Programmes held in London feature field visits and guest speakers

Managing People through Change: Attitudes and Behaviours

What you will learn: � Taking a phased approach to managing and implementing change � Identifying the human, technical and financial resources required � The leadership skills and strategies that influence behaviour � Understanding how to influence attitudes through listening, coaching, contracting and motivating to build trust, confidence and self esteem

� Identifying what needs to change, why it has changed, and how to plan for it

� Engaging senior sponsors (internal and external) in the change process � Managing barriers and risks to change � Planning the culture of the future

Benefits of attending - You will be able to: � Develop robust implementation strategies, processes, tools and techniques

� Communicate effectively with staff at all levels to prepare them for sustainable change and ensure positive engagement in the change process

� Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation

What you will learn: � A comprehensive and practical approach to leading organisational change and capacity development

� Understanding how to deal with limited absorptive capacity and resource constraints

� Assessing, planning and organising participative capacity assessment with your management team

� Identifying a balanced and integrated set of vital areas for improvement using the Common Assessment Framework (CAF) methodology

� Mapping the ‘new work’ into your ‘core work’ by revising your medium-term strategic plan and annual operational plans

� Selecting the vital priorities for your organisational development (or capacity building) framework and programme

� Creating a Balanced Scorecard Strategy Map, identifying key value chains for managing organisational performance and developing measurable objectives and targets

� Cascading, rolling out, or extending the process to subordinate (or decentralised) bodies and services, executive agencies and partner organisations

� Aligning this work to reinforce your integrated Performance Management System (PMS)

Benefits of attending - You will be able to: � Focus on strategic options and priorities to clarify your view, position and influence on your government’s reform and modernisation agenda

� Develop a draft organisational capacity assessment – with vital areas for improvement for your organisation

� Develop a Balanced Scorecard Strategy Map that incorporates these improvements into an organisational development framework and action plan with objectives, measures and targets

What you will learn: � Identifying styles of learning and leadership and reviewing their effectiveness in influencing attitudes and behaviour

� Practising leadership skills that influence and motivate others to perform � Influencing attitudes by listening, coaching, giving and receiving motivational feedback, and building trust, confidence and self esteem

� Understanding the root causes of behaviour at work � Using feedback from staff, stakeholders and customers to create shared understanding

� Developing teams to work more collaboratively and creatively � Practising how to deal with resistance to change and difficult people � Improving understanding of team behaviour

Benefits of attending - You will be able to: � Develop leadership skills and techniques to help staff make sustainable changes to organisational behaviour

� Understand your organisation’s systems and identify and tackle root causes of negative attitudes at work

� Develop greater awareness of organisation behaviours and enhance your capacity to resolve conflicts and improve inter-personal relationships at work

Leading Change: Strategy through to Implementation

Planning for Change: A Strategic Approach

Institutional Development for Permanent Secretaries and Senior Executives

Programme aimThis programme incorporates RIPA International’s Planning for Change: A Strategic Approach, Implementing Sustainable Change and Managing People through Change: Attitudes and Behaviours into one comprehensive programme. It will equip you with all the skills you need to plan and successfully implement sustainable change within your organisation.

You will analyse strategic approaches to implementing successful change and explore how they can be applied or adapted to your organisation. There are also exercises to help you to understand key change theories and their practical implementation. Participants already involved in change programmes will be able to share their experience as well as expanding their knowledge.

Programme aimThis programme provides senior public service managers with the knowledge and tools to effectively plan and lead organisational capacity development.

Participative assessment to identify the improvements needed to strengthen organisational capacity can provide senior management with the basic framework to complete a strategy map for their organisations. This will enable them to successfully lead the ongoing process of change, reform and modernisation.

You will receive a ‘toolkit’ of the latest proven methodologies and contribute in roundtable discussions with international experts and peers. You will have the opportunity to share experiences of reforming public services, particularly organisational capacity assessment and development.

Workshop aim75% of organisational change programmes fail because the attitudes and behaviours of the affected workforce remain the same.

This workshop will show you how to develop leadership capacity for changing attitudes in the workplace so that staff can contribute fully to making the changes effective.

It includes a case study and a visit to a UK organisation to learn from leaders who have successfully changed behaviours and enhanced performance. The workshop is suitable for all managers and directors responsible for planning work and ensuring that their teams deliver improved products and services.

2

2

1

1

3

3

What you will learn: � What needs to change and why � Essential skills for the effective leadership of change strategies and initiatives

� How to influence and engage senior sponsors and staff throughout the change process

� Strategic planning for change � Identifying and managing barriers to implementing strategies and prioritising the work of those leading the change process

� Influencing behaviour to create a culture that embraces change � Setting targets and standards and evaluating outcomes

Benefits of attending - You will be able to: � Define change management strategies and create momentum towards a future where new ways of working emerge from organisational learning

� Prepare your change management team and senior supporters for the challenges ahead

� Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation and the individuals who will adopt change proposals

Workshop aimThe workshop is designed to help leaders, organisational strategists and members of change teams to identify and develop the skills and strategies that lead to successful change. It focuses on two core elements: change leadership and strategic thinking and planning. You will explore how both elements can be applied and adapted to your own organisation.

This interactive workshop includes exercises to help you understand key change models, theories and their practical implementation. You will also be able to share your experiences of organisational change with other participants and learn from each other’s approaches to development and planning.

What you will learn: � How global issues can affect every organisation � The importance of strategic planning � Why your organisation’s culture is key to future success � Different approaches and models of leadership � Leadership communication skills, such as public speaking, effective presentations and networking

� How to assess your own individual leadership style and the importance of being proactive

� Key drivers for change in your organisation � Executive coaching for leaders and other development opportunities � Competencies for leaders and for organisational development � The need for effective internal communication � How to develop your staff and organisation to achieve required outcomes � Undertaking a leadership challenge and reflecting on your performance

Benefits of attending - You will be able to: � Assess organisational strategy and identify opportunities for improvement � Create your own leadership development plan � Communicate effectively both with internal and external stakeholders

Leadership

Programme aimMany of the critical issues that today’s leaders face are universal, but the solutions that they need to find have to take into account the particular requirements, context, resources and culture of their individual organisation.

This is a practical programme that promotes active learning, in a mutually supportive setting. It is suitable for decision-makers from a wide-range of organisations, sectors and backgrounds around the world. You will have the opportunity to learn, develop or reinforce the skills and techniques to support the development of your overall leadership capabilities.

The programme will give you practical knowledge that will help you deal with the issues affecting your organisation and achieve change that is sustainable.

Location: Duration: Fees: Dates: London Three Weeks £4,800 20 Jun – 08 Jul 08 Aug – 26 Aug 21 Nov – 09 Dec

Location: Duration: Fees: Dates: London One Week £2,200 20 Jun – 24 Jun 08 Aug – 12 Aug 21 Nov – 25 Nov

What you will learn: � How to use a phased approach for managing and implementing change � Defining your implementation strategy and selecting the right tools � Identifying the human, technical and financial resources required � Engaging with, and winning the trust and support of staff and stakeholders � How to analyse current working practices and the strategies for improving service output and quality

� Identifying key sponsors and managers and the behaviours for supporting the change process

� Identifying and applying key success factors � Diagnosing gaps and responding to resistance � Prioritising activities that mitigate risks � Collecting and analysing feedback from monitoring and evaluation � Templates, guidelines and checklists for effective change implementation plans

Benefits of attending - You will be able to: � Develop robust implementation strategies, processes, tools and techniques

� Communicate effectively and consistently with staff throughout the change process

� Review current systems in your organisation to ensure that they fit the direction of change

Implementing Sustainable Change

Workshop aimWhether you are considering changes to just one or two processes, or to your organisation as a whole, the challenge can be intimidating. Where do you start? Who do you involve? Where do you look for support? How do you know if you have succeeded? How do you make a real difference to the people you are employed to serve?

This workshop provides answers to these and other questions. It will show you how reforming your organisation successfully depends upon the quality of your change strategy, the processes you adopt and how you actively engage with your staff and stakeholders.

The workshop is designed to give you the confidence to implement change in a structured, logical and sustainable manner. It will help you to strike the right balance between changes in your organisation’s systems and processes, and changes in human behaviour.

2

2

1

1

3

3

Location: Duration: Fees: Dates: London One Week £2,200 27 Jun – 01 Jul 15 Aug –19 Aug 28 Nov – 02 Dec

Location: Duration: Fees: Dates: London One Week £2,200 04 Jul – 08 Jul 22 Aug – 26 Aug 05 Dec – 09 Dec

= Comprehensive training

To gain a comprehensive insight into the subject areas that are most relevant to you, we encourage you to combine separate programmes or workshops to cover all the development areas you need to build the knowledge and skills necessary for you. We will suggest appropriate combinations of programmes to meet your specific learning needs, and focused support will help you acquire the right skills to take back with you to your organisation.

21 3

Location: Duration: Fees: Dates: London Two Weeks £3,750 28 Nov – 09 Dec

Location: Duration: Fees: Dates: Dubai, UAE One Week £2,200 13 Jun – 17 Jun

Location: Duration: Fees: Dates: Accra, Ghana One Week £2,200 03 Oct – 07 Oct

Location: Duration: Fees: Dates: London Two Weeks £3,750 11 Apr – 21 Apr 11 Jul – 22 Jul 07 Nov - 18 Nov

94% of delegates who attended our ‘Managing People Through Change’ programme rated their time with RIPA International as ‘excellent’. Evaluation undertaken by 12 clients

Programmes held in London feature field visits and guest speakers

Programmes held in London feature field visits and guest speakers

Managing People through Change: Attitudes and Behaviours

What you will learn: � Taking a phased approach to managing and implementing change � Identifying the human, technical and financial resources required � The leadership skills and strategies that influence behaviour � Understanding how to influence attitudes through listening, coaching, contracting and motivating to build trust, confidence and self esteem

� Identifying what needs to change, why it has changed, and how to plan for it

� Engaging senior sponsors (internal and external) in the change process � Managing barriers and risks to change � Planning the culture of the future

Benefits of attending - You will be able to: � Develop robust implementation strategies, processes, tools and techniques

� Communicate effectively with staff at all levels to prepare them for sustainable change and ensure positive engagement in the change process

� Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation

What you will learn: � A comprehensive and practical approach to leading organisational change and capacity development

� Understanding how to deal with limited absorptive capacity and resource constraints

� Assessing, planning and organising participative capacity assessment with your management team

� Identifying a balanced and integrated set of vital areas for improvement using the Common Assessment Framework (CAF) methodology

� Mapping the ‘new work’ into your ‘core work’ by revising your medium-term strategic plan and annual operational plans

� Selecting the vital priorities for your organisational development (or capacity building) framework and programme

� Creating a Balanced Scorecard Strategy Map, identifying key value chains for managing organisational performance and developing measurable objectives and targets

� Cascading, rolling out, or extending the process to subordinate (or decentralised) bodies and services, executive agencies and partner organisations

� Aligning this work to reinforce your integrated Performance Management System (PMS)

Benefits of attending - You will be able to: � Focus on strategic options and priorities to clarify your view, position and influence on your government’s reform and modernisation agenda

� Develop a draft organisational capacity assessment – with vital areas for improvement for your organisation

� Develop a Balanced Scorecard Strategy Map that incorporates these improvements into an organisational development framework and action plan with objectives, measures and targets

What you will learn: � Identifying styles of learning and leadership and reviewing their effectiveness in influencing attitudes and behaviour

� Practising leadership skills that influence and motivate others to perform � Influencing attitudes by listening, coaching, giving and receiving motivational feedback, and building trust, confidence and self esteem

� Understanding the root causes of behaviour at work � Using feedback from staff, stakeholders and customers to create shared understanding

� Developing teams to work more collaboratively and creatively � Practising how to deal with resistance to change and difficult people � Improving understanding of team behaviour

Benefits of attending - You will be able to: � Develop leadership skills and techniques to help staff make sustainable changes to organisational behaviour

� Understand your organisation’s systems and identify and tackle root causes of negative attitudes at work

� Develop greater awareness of organisation behaviours and enhance your capacity to resolve conflicts and improve inter-personal relationships at work

Leading Change: Strategy through to Implementation

Planning for Change: A Strategic Approach

Institutional Development for Permanent Secretaries and Senior Executives

Programme aimThis programme incorporates RIPA International’s Planning for Change: A Strategic Approach, Implementing Sustainable Change and Managing People through Change: Attitudes and Behaviours into one comprehensive programme. It will equip you with all the skills you need to plan and successfully implement sustainable change within your organisation.

You will analyse strategic approaches to implementing successful change and explore how they can be applied or adapted to your organisation. There are also exercises to help you to understand key change theories and their practical implementation. Participants already involved in change programmes will be able to share their experience as well as expanding their knowledge.

Programme aimThis programme provides senior public service managers with the knowledge and tools to effectively plan and lead organisational capacity development.

Participative assessment to identify the improvements needed to strengthen organisational capacity can provide senior management with the basic framework to complete a strategy map for their organisations. This will enable them to successfully lead the ongoing process of change, reform and modernisation.

You will receive a ‘toolkit’ of the latest proven methodologies and contribute in roundtable discussions with international experts and peers. You will have the opportunity to share experiences of reforming public services, particularly organisational capacity assessment and development.

Workshop aim75% of organisational change programmes fail because the attitudes and behaviours of the affected workforce remain the same.

This workshop will show you how to develop leadership capacity for changing attitudes in the workplace so that staff can contribute fully to making the changes effective.

It includes a case study and a visit to a UK organisation to learn from leaders who have successfully changed behaviours and enhanced performance. The workshop is suitable for all managers and directors responsible for planning work and ensuring that their teams deliver improved products and services.

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What you will learn: � What needs to change and why � Essential skills for the effective leadership of change strategies and initiatives

� How to influence and engage senior sponsors and staff throughout the change process

� Strategic planning for change � Identifying and managing barriers to implementing strategies and prioritising the work of those leading the change process

� Influencing behaviour to create a culture that embraces change � Setting targets and standards and evaluating outcomes

Benefits of attending - You will be able to: � Define change management strategies and create momentum towards a future where new ways of working emerge from organisational learning

� Prepare your change management team and senior supporters for the challenges ahead

� Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation and the individuals who will adopt change proposals

Workshop aimThe workshop is designed to help leaders, organisational strategists and members of change teams to identify and develop the skills and strategies that lead to successful change. It focuses on two core elements: change leadership and strategic thinking and planning. You will explore how both elements can be applied and adapted to your own organisation.

This interactive workshop includes exercises to help you understand key change models, theories and their practical implementation. You will also be able to share your experiences of organisational change with other participants and learn from each other’s approaches to development and planning.

What you will learn: � How global issues can affect every organisation � The importance of strategic planning � Why your organisation’s culture is key to future success � Different approaches and models of leadership � Leadership communication skills, such as public speaking, effective presentations and networking

� How to assess your own individual leadership style and the importance of being proactive

� Key drivers for change in your organisation � Executive coaching for leaders and other development opportunities � Competencies for leaders and for organisational development � The need for effective internal communication � How to develop your staff and organisation to achieve required outcomes � Undertaking a leadership challenge and reflecting on your performance

Benefits of attending - You will be able to: � Assess organisational strategy and identify opportunities for improvement � Create your own leadership development plan � Communicate effectively both with internal and external stakeholders

Leadership

Programme aimMany of the critical issues that today’s leaders face are universal, but the solutions that they need to find have to take into account the particular requirements, context, resources and culture of their individual organisation.

This is a practical programme that promotes active learning, in a mutually supportive setting. It is suitable for decision-makers from a wide-range of organisations, sectors and backgrounds around the world. You will have the opportunity to learn, develop or reinforce the skills and techniques to support the development of your overall leadership capabilities.

The programme will give you practical knowledge that will help you deal with the issues affecting your organisation and achieve change that is sustainable.

Location: Duration: Fees: Dates: London Three Weeks £4,800 20 Jun – 08 Jul 08 Aug – 26 Aug 21 Nov – 09 Dec

Location: Duration: Fees: Dates: London One Week £2,200 20 Jun – 24 Jun 08 Aug – 12 Aug 21 Nov – 25 Nov

What you will learn: � How to use a phased approach for managing and implementing change � Defining your implementation strategy and selecting the right tools � Identifying the human, technical and financial resources required � Engaging with, and winning the trust and support of staff and stakeholders � How to analyse current working practices and the strategies for improving service output and quality

� Identifying key sponsors and managers and the behaviours for supporting the change process

� Identifying and applying key success factors � Diagnosing gaps and responding to resistance � Prioritising activities that mitigate risks � Collecting and analysing feedback from monitoring and evaluation � Templates, guidelines and checklists for effective change implementation plans

Benefits of attending - You will be able to: � Develop robust implementation strategies, processes, tools and techniques

� Communicate effectively and consistently with staff throughout the change process

� Review current systems in your organisation to ensure that they fit the direction of change

Implementing Sustainable Change

Workshop aimWhether you are considering changes to just one or two processes, or to your organisation as a whole, the challenge can be intimidating. Where do you start? Who do you involve? Where do you look for support? How do you know if you have succeeded? How do you make a real difference to the people you are employed to serve?

This workshop provides answers to these and other questions. It will show you how reforming your organisation successfully depends upon the quality of your change strategy, the processes you adopt and how you actively engage with your staff and stakeholders.

The workshop is designed to give you the confidence to implement change in a structured, logical and sustainable manner. It will help you to strike the right balance between changes in your organisation’s systems and processes, and changes in human behaviour.

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Location: Duration: Fees: Dates: London One Week £2,200 27 Jun – 01 Jul 15 Aug –19 Aug 28 Nov – 02 Dec

Location: Duration: Fees: Dates: London One Week £2,200 04 Jul – 08 Jul 22 Aug – 26 Aug 05 Dec – 09 Dec

= Comprehensive training

To gain a comprehensive insight into the subject areas that are most relevant to you, we encourage you to combine separate programmes or workshops to cover all the development areas you need to build the knowledge and skills necessary for you. We will suggest appropriate combinations of programmes to meet your specific learning needs, and focused support will help you acquire the right skills to take back with you to your organisation.

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Location: Duration: Fees: Dates: London Two Weeks £3,750 28 Nov – 09 Dec

Location: Duration: Fees: Dates: Dubai, UAE One Week £2,200 13 Jun – 17 Jun

Location: Duration: Fees: Dates: Accra, Ghana One Week £2,200 03 Oct – 07 Oct

Location: Duration: Fees: Dates: London Two Weeks £3,750 11 Apr – 21 Apr 11 Jul – 22 Jul 07 Nov - 18 Nov

94% of delegates who attended our ‘Managing People Through Change’ programme rated their time with RIPA International as ‘excellent’. Evaluation undertaken by 12 clients

Today’s leaders face increasing global economic, social and political challenges. Having an effective management capable of responding to these challenges is critical to an organisation’s sustainability. Success depends upon having a clear strategy and a culture that enables managers to use their skills effectively and encourage the development of future leaders.

+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk

Leadership

Back

What you will learn: � The role, responsibilities and skills of the effective modern manager � Different approaches to performance management � What influences staff performance � Recruitment and selection issues within the strategic context of an organisation

� The importance of effective communication � Succession planning and talent management � Appropriate styles for handling a variety of workplace issues � Effective negotiation � Develop and enhance your appraisal skills and processes � How to motivate and support your staff � How to deal with misconduct and other disciplinary issues

Benefits of attending - You will be able to: � Assess the potential to improve the recruitment and selection process within your organisation

� Improve your ability to manage staff effectively � Set appropriate standards and targets, communicate them effectively and give staff clear objectives for improving their performance

Effective People Management

Workshop aimEffective people management is about getting the very best from your staff. To be a successful manager, you need to ensure that the people you employ can achieve their full potential.

This workshop is for organisational and departmental managers. It will help you develop your ability to communicate, plan and motivate staff and improve your performance as well as that of your team. It will give you a thorough grounding in the essential people management skills, ensuring that your organisation achieves its agreed goals.

Location: Duration: Fees: Dates: Bangkok, One Week £2,200 21 Nov – 25 Nov Thailand

RIPA International’s leadership programmes and workshops offer you the opportunity to enhance your knowledge. These programmes and workshops will give you the tools, skills and competencies to create a practical and realistic framework for sustainable change within your organisation. We will provide a forum for examining and reflecting on a diverse range of solutions to particular obstacles and issues that are relevant to each and every leader.

“RIPA International recognises the importance of transferring new learning into active performance in the workplace. We have, therefore, introduced an innovative learning reinforcement tool to provide follow up learning and communication support for delegates attending all of our courses. This ensures that during and after the programme or workshop the capacity to retain knowledge is increased.

During the delivery of our programmes or workshops you will decide upon your main objectives and highlight the key knowledge that you aim to apply within the workplace. After the course completion you will then receive your pre-determined and structured key learning points by opt-in SMS and email in a scheduled pattern and time period. This will ensure that learning points are retained and implemented within the workplace, while offering you the best value for your money and time during and after our programmes and workshops.”

Denise Smart, RIPA International Managing Director

2011 Schedule, Spring - Summer

Month Weeks Start End

May

Public and Private Sector Corporate Governance 2 03 May 13 May

A Modern Approach to Procurement: A Strategic Perspective

2 09 May 20 May

Coaching and Mentoring 1 09 May 13 May

Impact Assessment 1 09 May 13 May

Public Sector Reform: Building Capacity and Performance

2 09 May 20 May

Project and Programme Management - Dar es Salaam 1 09 May 13 May

Consulting Skills 2 16 May 27 May

Judicial Ethics 1 16 May 20 May

Outsourcing in the Energy and Utility Sector 1 16 May 20 May

Speech Writing and Speech Making for Leaders - Lagos 1 23 May 27 May

Developing a Modern Human Resource Function 2 23 May 03 Jun

Communication Strategies 2 31 May 10 Jun

Executive Administration: Developing Core Skills for the Modern Personal Assistant

2 31 May 10 Jun

June

Mediation in the Workplace 1 06 Jun 10 Jun

Utility Debt Management: Maximising Income and Cash Flow

1 06 Jun 10 Jun

Public Financial Management: Planning and Control 2 06 Jun 17 Jun

Judicial Administration: Benchmarking the Effectiveness of Reform

2 13 Jun 24 Jun

Institutional Development for Permanent Secretaries and Senior Executives - Dubai

1 13 Jun 17 Jun

Combating Fraud in Governments, Business and Civil Society Organisations

2 13 Jun 24 Jun

Evaluating and Developing the Training Function 2 13 Jun 24 Jun

Procurement Audit 2 20 Jun 01 Jul

Project and Programme Management 2 20 Jun 01 Jul

Planning for Change: A Strategic Approach 1 20 Jun 24 Jun

Public Sector Reform: Building Capacity and Performance - Bridgetown

1 27 Jun 01 Jul

Implementing Sustainable Change 1 27 Jun 01 Jul

Judicial Case Management 1 27 Jun 01 Jul

Month Weeks Start End

June continued

Public Relations 2 27 Jun 08 Jul

Training the Trainer 2 27 Jun 08 Jul

Translating Policy into Legislation 2 27 Jun 08 Jul

July

Improving Performance and Productivity 2 04 Jul 15 Jul

Monitoring and Evaluation 2 04 Jul 15 Jul

Succession Planning and Talent Management - Lilongwe 1 04 Jul 08 Jul

Community Driven Development: Building Effective Local Services through Community Empowerment

1 04 Jul 08 Jul

Managing People Through Change: Attitudes and Behaviours

1 04 Jul 08 Jul

Supply Chain Management 1 11 Jul 15 Jul

Balanced Scorecard 2 11 Jul 22 Jul

Leadership 2 11 Jul 22 Jul

Ethics, Accountability and Corruption Prevention 2 18 Jul 29 Jul

Financial Risk Management 2 18 Jul 29 Jul

Job Evaluation and Workforce Development Planning 2 18 Jul 29 Jul

Maximising Information: Implementing Records Management Systems

2 18 Jul 29 Jul

Training the Trainer - Kuala Lumpur 1 25 Jul 29 Jul

Developing Strategic Skills for Organisational Improvement

2 25 Jul 05 Aug

Crisis Management 2 25 Jul 05 Aug

Gender Mainstreaming 2 25 Jul 05 Aug

August

Succession Planning and Talent Management 1 01 Aug 05 Aug

Procurement and Contract Management - Lusaka 1 08 Aug 12 Aug

Planning for Change: A Strategic Approach 1 08 Aug 12 Aug

Energy Audit Techniques 1 15 Aug 19 Aug

PRINCE2® 2 15 Aug 26 Aug

Implementing Sustainable Change 1 15 Aug 19 Aug

Managing People Through Change: Attitudes and Behaviours

1 22 Aug 26 Aug

Public Financial Management: Planning and Control 2 22 Aug 02 Sep

Negotiation and Conflict Resolution 2 30 Aug 09 Sep

Translating Policy into Legislation 2 30 Aug 09 Sep

September

Public Sector Reform: Building Capacity and Performance

2 05 Sep 16 Sep

Combating Cyber Crime 1 05 Sep 09 Sep

To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11LED1

Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.

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Today’s leaders face increasing global economic, social and political challenges. Having an effective management capable of responding to these challenges is critical to an organisation’s sustainability. Success depends upon having a clear strategy and a culture that enables managers to use their skills effectively and encourage the development of future leaders.

+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk

Leadership

Back

What you will learn: � The role, responsibilities and skills of the effective modern manager � Different approaches to performance management � What influences staff performance � Recruitment and selection issues within the strategic context of an organisation

� The importance of effective communication � Succession planning and talent management � Appropriate styles for handling a variety of workplace issues � Effective negotiation � Develop and enhance your appraisal skills and processes � How to motivate and support your staff � How to deal with misconduct and other disciplinary issues

Benefits of attending - You will be able to: � Assess the potential to improve the recruitment and selection process within your organisation

� Improve your ability to manage staff effectively � Set appropriate standards and targets, communicate them effectively and give staff clear objectives for improving their performance

Effective People Management

Workshop aimEffective people management is about getting the very best from your staff. To be a successful manager, you need to ensure that the people you employ can achieve their full potential.

This workshop is for organisational and departmental managers. It will help you develop your ability to communicate, plan and motivate staff and improve your performance as well as that of your team. It will give you a thorough grounding in the essential people management skills, ensuring that your organisation achieves its agreed goals.

Location: Duration: Fees: Dates: Bangkok, One Week £2,200 21 Nov – 25 Nov Thailand

RIPA International’s leadership programmes and workshops offer you the opportunity to enhance your knowledge. These programmes and workshops will give you the tools, skills and competencies to create a practical and realistic framework for sustainable change within your organisation. We will provide a forum for examining and reflecting on a diverse range of solutions to particular obstacles and issues that are relevant to each and every leader.

“At RIPA International, we have introduced an innovative learning reinforcement tool to provide follow up learning and communication support for delegates attending all of our courses. This ensures that during and after the programme or workshop, the capacity to retain knowledge is increased. We recognise the importance of transferring new learning into active performance in the workplace and place emphasis on delivering tangible results that directly benefit organisations. Through ongoing learning, we aim to ensure that you get the best value for your money and time, during and after our programmes and workshops.”Denise Smart, RIPA International Managing Director

2011 Schedule, Spring - Summer

Month Weeks Start End

May

Public and Private Sector Corporate Governance 2 03 May 13 May

A Modern Approach to Procurement: A Strategic Perspective

2 09 May 20 May

Coaching and Mentoring 1 09 May 13 May

Impact Assessment 1 09 May 13 May

Public Sector Reform: Building Capacity and Performance

2 09 May 20 May

Project and Programme Management - Dar es Salaam 1 09 May 13 May

Consulting Skills 2 16 May 27 May

Judicial Ethics 1 16 May 20 May

Outsourcing in the Energy and Utility Sector 1 16 May 20 May

Speech Writing and Speech Making for Leaders - Lagos 1 23 May 27 May

Developing a Modern Human Resource Function 2 23 May 03 Jun

Communication Strategies 2 31 May 10 Jun

Executive Administration: Developing Core Skills for the Modern Personal Assistant

2 31 May 10 Jun

June

Mediation in the Workplace 1 06 Jun 10 Jun

Utility Debt Management: Maximising Income and Cash Flow

1 06 Jun 10 Jun

Public Financial Management: Planning and Control 2 06 Jun 17 Jun

Judicial Administration: Benchmarking the Effectiveness of Reform

2 13 Jun 24 Jun

Institutional Development for Permanent Secretaries and Senior Executives - Dubai

1 13 Jun 17 Jun

Combating Fraud in Governments, Business and Civil Society Organisations

2 13 Jun 24 Jun

Evaluating and Developing the Training Function 2 13 Jun 24 Jun

Procurement Audit 2 20 Jun 01 Jul

Project and Programme Management 2 20 Jun 01 Jul

Planning for Change: A Strategic Approach 1 20 Jun 24 Jun

Public Sector Reform: Building Capacity and Performance - Bridgetown

1 27 Jun 01 Jul

Implementing Sustainable Change 1 27 Jun 01 Jul

Judicial Case Management 1 27 Jun 01 Jul

Month Weeks Start End

June continued

Public Relations 2 27 Jun 08 Jul

Training the Trainer 2 27 Jun 08 Jul

Translating Policy into Legislation 2 27 Jun 08 Jul

July

Improving Performance and Productivity 2 04 Jul 15 Jul

Monitoring and Evaluation 2 04 Jul 15 Jul

Succession Planning and Talent Management - Lilongwe 1 04 Jul 08 Jul

Community Driven Development: Building Effective Local Services through Community Empowerment

1 04 Jul 08 Jul

Managing People Through Change: Attitudes and Behaviours

1 04 Jul 08 Jul

Supply Chain Management 1 11 Jul 15 Jul

Balanced Scorecard 2 11 Jul 22 Jul

Leadership 2 11 Jul 22 Jul

Ethics, Accountability and Corruption Prevention 2 18 Jul 29 Jul

Financial Risk Management 2 18 Jul 29 Jul

Job Evaluation and Workforce Development Planning 2 18 Jul 29 Jul

Maximising Information: Implementing Records Management Systems

2 18 Jul 29 Jul

Training the Trainer - Kuala Lumpur 1 25 Jul 29 Jul

Developing Strategic Skills for Organisational Improvement

2 25 Jul 05 Aug

Crisis Management 2 25 Jul 05 Aug

Gender Mainstreaming 2 25 Jul 05 Aug

August

Succession Planning and Talent Management 1 01 Aug 05 Aug

Procurement and Contract Management - Lusaka 1 08 Aug 12 Aug

Planning for Change: A Strategic Approach 1 08 Aug 12 Aug

Energy Audit Techniques 1 15 Aug 19 Aug

PRINCE2® 2 15 Aug 26 Aug

Implementing Sustainable Change 1 15 Aug 19 Aug

Managing People Through Change: Attitudes and Behaviours

1 22 Aug 26 Aug

Public Financial Management: Planning and Control 2 22 Aug 02 Sep

Negotiation and Conflict Resolution 2 30 Aug 09 Sep

Translating Policy into Legislation 2 30 Aug 09 Sep

September

Public Sector Reform: Building Capacity and Performance

2 05 Sep 16 Sep

Combating Cyber Crime 1 05 Sep 09 Sep

To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11LED1

Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.