Oracle Eam

1. Have process flow understanding of EAM, and key functionalities

2. Gauge whether the person has worked specifically in EAM projects – with your experience you can figure it out

3. Let him explain what his role in EAM was;

- Explain the project scope

- Design, processes

- Challenges

- Data migration

- Setups --- basically let him talk whatever he knows

Which are different process flows in Oracle eAM module?

There are 2 types of process flows in eAM module as follows:

1) Work Execution Implementation FlowFirst, You have to create a Maintenance Work in Process (WIP) Accounting Classes and then you need to define Resources and Maintenance Departments. Afterwards, you decide if employee association is required with resource. If employee and resource association is required, create resource and employee associations and if it is not required then create department and resource associations.

Finally, you decide if Work Orders are included in projects. If included then you need to set up Project Manufacturing module, and then create a Work Order. If Work Orders are not included in projects, create a Work Order.

2) Preventive Maintenance Implementation FlowFirst, You have to create an Asset Group. Next, decide if Preventive Maintenance (PM) definitions are based on runtime rules. If Yes, create Meter Templates, next Asset Group and Meter associations using those templates, and then create a Set Name. If it is NO i.e. if PM definitions are not based on runtime rules, create a Set Name directly. Next, create a Maintenance Activity and then Asset Group and Activity associations using templates. Finally, optionally you have to create PM Schedule templates.

Implementation steps for Oracle eAM moduleList all the implementation steps for Oracle eAM module ?

1) Setting Up Organizations

2) Enabling Organizations for Enterprise Asset Management

3) Defining eAM Parameters

4) Setting Up Areas

5) Defining Departments and Resources

6) Defining Department Approvers

7) Defining Miscellaneous Documents

8) Defining Lookups including - Activity Types- Activity Causes- Activity Sources- Asset Activity Priorities- Cost Category Codes- Criticality Codes- Asset Import Scope Codes- Asset Import Statuses- Contact Preferences- Work Request Statuses- Work Request Types- Work Order and Work Request Priority Codes- Work Order Reconciliation Codes- Work Order Types

9) Setting Up Category Codes

10) Defining Asset Groups

11) Defining Activities

12) Activity Association Templates

13) Setting Up Attribute Groups

14) Defining Asset Documents

15) Defining Asset Numbers

16) Defining Asset Routes

17) Setting Up Asset Bills of Material

18) Defining Activities

19) Navigating the Activity Workbench

20) Defining Maintenance Routes

21) Setting Up Maintenance Bills of Material

22) Associating Asset Numbers with Activities

23) Creating Activity Templates

24) Defining Rebuildable Items

25) Defining Rebuildable Serial Numbers

26) Rebuildable Item/Activity Association

27) Defining Rebuildable Bills of Material

28) To set up a Non-Stock Direct Item

29) Project and Task Setup

30) Defining Meter Templates

31) Defining Meters

32) Associating Meter Templates with Asset Groups

33) Associating Meters with Asset Numbers

34) Defining Set Names

35) Defining a Preventive Maintenance Template

No. Issues/FAQs Solutions/Answers Metalink Note id

1What is the integration between eAM and FA?

On the eAM Asset Number, there is an "Other" tab where the FA Asset Number can be entered. This gives you a link between the eAM and FA Asset. As this implies, you will have to create an FA Asset Number and an eAM Asset Number.

If you are using r12, there is lots more for you. Release 12 allows you to capitalize selected Work Orders for the assets which pass entries into the FA import transactions. For each Work Orders, yuo can select which elements (material/labor/OPS) you want to capitalize and by how much percentage

2 Impact of Closing Accounting Period When Incomplete Work Orders Exist Incomplete Work Orders count refer to

Maintenance Work Orders that are scheduled to complete by period end but are not closed yet. While closing a period, the system displays a warning to the user indicating that some maintenance work orders have not been

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completed as yet.

The user now has an option to respect the warning and go back and complete the work orders. If they do not respect the warning and go ahead and close the period (even though some work orders have not been completed), then the user can only complete the work order in an open period, which will be different from the scheduled completion date of the work order.

Thus the maintenance history of the work orders will not be correct.

3What Role do Variance Accounts Play in eAM ?

Variance accounts play no role in eAM. The proper set up is to load the appropriate maintenance expense account into both the valuation and variance account fields for the WIP Accounting Class.

This will result in maintenance work order expenses booking to the expense account when incurred.

So, when setting up WIP Accounting Classes, use the same maintenance expense account code in both the valuation and variance columns. This will cause maintenance expenses to book to the proper GL account and period.

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4 Cant Create New Asset Group: Asset Group Must Be Non- Transactable APP-INV-05623

Navigation - Inventory > Setup > Item > Atrribute Controls

Status Attributes: Group Name = Inventory Attribute Name = Transactable Controlled At = Master Level Status Setting = Defaults Value (changed from previous value = Sets Value)

However, this solution works only on an instance when PJM is installed.

Please note that PJM does not need to be

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setup in it's entirety in order to use eAM application. All you need to do is to save PJM parameters for the eAM enabled organization.

When you install eAM, the discrete mfg family is automatically installed. PJM is part of discrete family. So you should be able to just open the form and save it without entering any data.

5 How to Change the Parent Asset of an Existing Asset Number As per functionality through forms, parent

asset fields should be non-updateable.However, Configuration History Page (in Self Service) can be used to remove Parent Asset.

We support the removal of the Parent Asset from Self Service. Forms are used to just establish the relationship (i.e. Add a Parent to an Asset) for the first time. Subsequently any changes in the hierarchy have to be done via the Configuration History Page in Self Service.

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6 What is the Purpose of the Maintenance Offset Account? The Maintenance Offset account is used for

the accounting distribution entries of Rebuild Serial Number in the following transactions in R11i10:

* When you instantiate a new Rebuild Serial Number, eAM generates a Miscellaneous Receipt transaction behind the scenes: - Dr. Subinventory Valuation accounts Cr. Maintenance Offset account

* When you specify a parent asset for a Rebuild Serial Number that is in store, a Miscellaneous Issue transaction is created by eAM to move it out of inventory: - Dr. Maintenance Offset account Cr. Subinventory Valuation accounts

* When you end-date a hierarchy, you have the option to return Rebuild Serial Number to

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inventory. No entries will be created if you do not select the option. - Dr. Subinventory Valuation accounts Cr. Maintenance Offset account

711i INV INVIDITM - Effectivity Control field is missing in Item Master Screen under BOM tab

Navigation : Project manufacturing super userProjects -> setup -> PJM organization parameters.

1. Enable Project costing flag in costing tab in organization parameters form2. Define Organization as project manufacturing organization

8

Is it possible to display the asset description for all assets in Enterprise Asset Management (EAM) Self Service ?

Yes, the profile option "EAM: Asset hierarchy description length" governs how asset description is displayed.

Here is how the profile option behaves:

A. If the option is not specified no asset description will be appended.

B. If a number is specified for the profile value, the first characters up to that number will be appended in the following format: (1.....n of asset description)

C. If a non-number or non whole number is specified for the profile value, no description will be displayed next to the asset number in the hierarchy.

To enable the profile option: A. Navigate to Enterprise Asset Management B. Setup C. Profile -> 'EAM: Asset hierarchy description length' D. Specify a whole numeric value

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9 JSP Error Occurs While Accessing Work Orders In Self Service Cause

1. DISPLAY variable is not configured properly2. Or, authorization of the Xserver on Linux

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is not set

Fix

Refer to the following Metalink Notes to verify X Server configuration:

139863.1 : Configuring and Troubleshooting Oracle HTTP Server with Oracle Applications

181244.1 : Configuring VNC Or XVFB As The X Server For Applications 11i

10 How to generate updatewo.log and createwo.log file for a particular work order ?

In order to provide additional information on the Work Order creation/ updation, EAM generates two additional files very usefull in debugging the Work Order issues.

In order to generate the log files: updatewo.log or createwo.log it is necessary to have the following settings:

1. Under System Administrator > Profiles > System EAM: Debug Profile Option needs to be set to Yes at site level. 2. A writable directory in v$parameter.

Perform the test case: create Work Order or Update Work Order in EAMWOMDF form. Every time when WO API is involved, the following files are generated: createwo.log , updatewo.log.

These log files will be generated in the the first writable directory specified in v$parameter : Run the following query to determine the path:

SELECT value FROM v$parameter WHERE name='utl_file_dir';

Please note:

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createwo.log is overwritten every time when a new work order is created. updatewo.log is overwritten every time when a new work order is updated.

11

Is there a way to prefix Preventive Maintenance (PM) work orders, e.g., system profile like 'PM: Generate Work Order Prefix ' ?

This is by design. We have prefix that can be set for manual Work Orders in the eAM Parameters window. However, we do not have any prefix that can be specified for the PM created work orders.

Using a Prefix for PM created work orders is an enhancement request (Refer ER 5638441).

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12Preventive Maintenance Work Orders Are Not Getting Generated

Cause : The GL Accounting period was not defined for the period for which the user was trying to generate the work orders. Issue only comes with the work orders getting generated in the time period where the GL Accounting Periods are not defined.

BUG 4879426 - PREVENTIVE MAINTENANCE WORK ORDERS NOT GETTING GENERATED

Solution: Define the GL Accounting Periods.Generate Work Orders program requires the GL Accounting periods to be defined for the Work Orders to get generated during those periods.

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13 What is the functionality of the profile option "EAM: Maintenance Work Request Options" .

This profile option was introduced in 11.5.9 and the profile option is set at the responsibility level

Based upon the profile, EAM: Maintenance Work Request, users will be able to- Update All Work Requests- Update User Created Work Requests Only- View All but Update Users Created Work Requests (Also the Default Setting for the new Responsibilty)

The above mentioned three are converted as the following 3 values for the profile :

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- View All and Update user logged- View and Update user logged only- View and Update All

As this set in the responsibilty level it controls the way that the user can view and update work requests that are created by users.

14EAM Work Order Number is increasing at a very fast rate

This can be prevented by 'pinning' the sequence in shared memory. Please do the following :

1. From sqlplus run the commandexec dbms_shared_pool.keep('WIP_JOB_NUMBER_S', 'Q');

to pin the sequence.

2. Verify that there is no undue jumps in WO numbers.

3. After verification ,add it to some sql script which would run it at db startup, so that the pinning is not lost after a db bounce. References

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15Things to do Prior to Logging an EAM (Enterprise Asset Management) Service Request or Bug

This will be wxactly same as the Metalink note number

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16 EAMWOMDF - Asset Management Asset Attachments Do Not Copy To Work Order

Solution to the problem :

1) Go to Application Developer responsibility.

2) Go to Attachments > Attachment Functions

3) Search in Attachment Function form for name = "EAMWOMDF" and user name = "EAM Work Order Definition".

4)Once you pull up the record for name = "EAMWOMDF", click on "Categories" button. A new window will pop up with the 3 default attachment categories for the work order (Maintenance Work Order

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Attachments,Miscellaneous,Operation Attachments)

5) Add another attachment category called "Asset Attachments (1)" to the list of categories. Save the Form.

6)Go back to your Work Order form and you will be able to view all the attachments that you have copied.

17How To Find EAM Maintenance User Workbench

User Maintenance Workbench is a responsibility.

To find it, navigate to System Administrator > Security > User > Define.

Query the appropriate user name and add the responsibility = User Maintenance Workbench.

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18Purchasing Category Contains No Values in Work Order Form - FRM-40212

To implement the solution, please execute the following steps:

1. Please download and review the readme and pre-requisites for Patch 4202684.

2. Please apply Patch 4202684 in a test environment.

3. Please confirm the following file versions: EAMMRMDF.fmb 115.77.11510.8eamwork.odf 115.39.11510.8

4. Please retest the issue.

5. If the issue is resolved, please migrate the solution as appropriate to other environments.

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19 Unable To Select Non Stock Items In A Work Order: ORA-01403: No Data Found


1. Apply patch 4202684 which is available via Metalink

2. Verify that version of EAMMRMDF.fmb

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is updated to 115.77.11510.8, as:- Go to EAM -> Work Order Details ->Material Requirements- Query a work order- From Tools menu, go to Help -> About Oracle Application- Scroll down to the Current Form section and verify the version

3. Test the scenario and verify the fix

20

Requisition Import Is not Consistently Invoked. When creating new Direct Items, description only Items after the APPLY button is pressed, the Requisition Import Process is invoked immediately. But, when a Non-Stock Item is created and the APPLY button is pressed, the Requisition Import Process is not invoked immediately. The Work Order "Status" must be Changed/ Updated, whichthen Invokes the Requisition Import Process.




3. Please confirm the following file versions:EAMVWOPB.pls and version 115.65.11510.17.



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21In the Easy Work Order form, the work order operation does not have the file attachment.

Apply patch 3262984 EAMVEXAB.pls 115.7.1159.5 EAMVEXAS.pls 115.2.1159.2

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22 eAM: ORA-06502: Numeric Or Value Error: Character String Buffer Too Small




3. Please confirm the following file versions:EAMWOTHB.pls 115.35.11510.5

You can use the commands like the

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following:

strings -a $EAM_TOP/EAMWOTHB.pls |grep '$Header'


5. If the issue is resolved, please migrate the solution as appropriate to other environments

23

An error occurred when add direct material on WO ORA-6502 PL/SQL ORA-6512 EAM_WORKORDER_UTIL_PKG


1. Please download and review the readme and pre-requisites for Patch.4886427.


3. Please confirm the following file versions: EAMVDIPB.pls-115.6.11510.2 .

You can use the following commands to do it :

select text from user_source where name like '%EAM_DIRECT_ITEMS_PKG_PVT%' and line=2;



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24 On 12.0.1 in Production:When attempting to complete work orders in eAM Self Service, the following error occurs:

ERRORoracle.apps.fnd.framework.OAException: oracle.apps.edr.framework.EresException: ORA-20002: 3825:Error '-20001 - ORA-20001: APP-

To implement the solution, please execute the following steps::1. Go into the responsibility: System Administrator.

2. Navigate to Profiles > System.

3. Query up profile option for enabling ERES 'EDR: E-records and E-signatures'

4. Set value to No.

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FND-01934: ORA-20001: Approval engine for the transaction typeoracle.apps.eam.wo.comp.ss has failed with following error: ORA-01403: no data found. Change the approval setup and retry. in Package EDR_PSIG_RULE Procedure PSIG_RULE' encountered during execution of Rule function 'EDR_PSIG_RULE.PSIG_RULE' for event 'oracle.apps.eam.wo.comp.ss' with key '4001'.ORA-06512: at "APPS.WF_EVENT", line 2904ORA-06512: at "APPS.FND_WF_EVENT", line 126ORA-06512: at "APPS.EDR_ERES_EVENT_PVT", line 1074ORA-06512: at "APPS.EDR_UTILITIES", line 582ORA-06512: at line 2

5. Retest the issue.

6. Migrate the solution as appropriate to other environments.

25 ERRORORA06512 APPS.AME_AP12ORA06512 APPS.EAM_WORKORDER_UTIL_PKG

Performed the following setups

set the profile EDR: E-records and E-signatures = yes

Responsibility :Approvals Managemnt Business Analyst1)Search for Transaction Type: EAM Work Order Completion - SSWA->Approver Group ->Create a new Approver Group with the following settingsName:EAM-WO-COMP Type:Static Order No.:1 Voting Method:First Responder Winsand add an approver type: FND User

2)Go to Action Types->Use existing Action Type->Select approval-group chain of authority

3)Rules ->EAM Work Order Completion Approval Rule-> Click on Update icon->Add Action->Add the Action Type: Require approval from EAM-WOCOMP.Also, reset the EAM Parameter (EAM >

Setups > Parameters)Enable Workflow for Work Orders = Yes

performed the same setups for Transaction Type EAM Work Order Release Approval in AME.

Responsibility :Approvals Managemnt Business Analyst1)Search for Transaction Type: EAM Work Order Release Approval->Approver Group ->Create a new Approver Group with the following settings Name:EAM-WO-REL Type:Static Order No.:1 Voting Method:First Responder Wins and add an approver type: FND User

2)Go to Action Types->Use existing Action Type->Select approval-group chain of authority

3)Rules ->Work Order Release Approval Rule -> Click on Update icon ->Add Action->Add the Action Type: Require approval from EAM-WO-REL

Oracle EAM - Different types of assets Explain the different types of assets?

There are 2 types of assetsa) Capital or financial Assets b) Maintenanace assets

Oracle Eam

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