Web 2.0 Banking

Opportunities made by Fidor TecS AG General Information – Status July 2013

Fascinated by the Opportunities

of the “Crowd Finance” Era?! The Web 2.0 World, started by technology firms such as Wikipedia and commercialized by

companies such as Google, Apple and Facebook, has made a user-centered online experience

non-negotiable. All companies, especially those in financial services, must provide this kind of

experience or risk losing customers to competitors who do. This counts in particular for the B2C

business, but also for the B2B sector of banking.

As customers develop radically different behaviour patterns like going mobile and using social-

media tools, they are looking for new ways to interact and engage with banks. Fidor Bank is the

first bank covering that digital lifestyle. Besides traditional banking, Fidor Bank offers internet-

payments, peer-to-peer lending, peer-to-peer-brokerage, crowd-funding, virtual currencies. And it

has an active community, in which users rate banking products or financial advisors, compare their

finance profiles and discuss their money matters. No wonder Chris Skinner called Fidor Bank in

his blog “the most innovative bank out there …”.

More and more bank executives realize these changes and also the opportunities, coming with

them. But they are held back by the restrictions of their legacy systems. These systems cannot

keep up with the Web 2.0 World or the rapid changes caused e. g. by the mobile revolution.

Fidor TecS AG acknowledges these challenges and helps financial and non-financial companies to

complement their current systems. Fidor TecS AG is a 100% subsidiary of Fidor Bank AG,

developing and maintaining one of the most modern banking- and community-applications, offering

a “one stop shopping” solution (from development to hosting).

*http://thefinanser.co.uk/fsclub/2012/06/fidor-bank-from-one-extreme-to-another.html

Our Execution of Banking 2.0

combines Community, Payment and

Banking.

Crowd- Finance

Apps

Social Trading

Apps

Virtual Curren-

cies

Peer to peer

lending

Bonus Scheme

E-Payment

SEPA

Global Money

Transfer Mobile Payment

Social Payment

Fidor Smart Cash Account.

There is nothing more exciting! Fidor Bank will introduce Fidor Smart Cash Account (FSCA) and Fidor Smart Corporate Account in

Autumn 2013 to the markets. This account technology follows the vision of Fidor Bank: “we

transform an account into an smart account, like apple made a smart phone out of a telephone.”

Some “sneak preview” highlights:

- FSCA (Fidor Smart Cash Account) will be open via API for third party apps (as today)

- New: Customers can customize account by deciding, which App should be in, which out (like

customers do that with a smart phone)

- New: To make that easy for the customer, a first stage App-Store will be introduced within that

Fidor Smart Cash Account.

- New: The Transaction List within that account will be a first step “PFM” (Personal Finance

Management) Tool. In case of questions, resulting out of existing transactions, customers can

ask questions directly into the community.

- New: Customers can compare their financial behaviour with the community within their “cash

statement”.

This is a unique development, our Whitelabel-Partners will benefit from. This unique account-

Technology combines in an impressive way the possibilities of an online community with a modern

account technology.

Understanding Trends.

Mobile usage will surpass desktop or laptop usage in the next few years. As touch screen phones

become more popular, mobile touch Web applications and are becoming the norm. Therefore, a

bank’s user experience needs to be optimized for both regular browsers, as well as, mobile touch

devices, with touch-friendly layouts and lightweight pages, which quickly load.

Source: Forrester Research, Inc.

Understanding Touchpoints.

The pace of change in digital technologies is sometimes bewildering. Just a view years ago many

banking executives hadn’t even heard of the iPhone, Android or the iPad. Now engaging with

customers through these touch points is becoming standard practice.

Source: Forrester Research, Inc. Source: Forrester Research, Inc.

Understanding Mobile.

The pace of change in digital technologies is sometimes bewildering. Just a view years ago many

banking executives hadn’t even heard of the iPhone, Android or the iPad. Now engaging with

customers through these touch points is becoming standard practice.

Mobile usage will surpass desktop or laptop usage in the next few years. As touch screen phones

become more popular, mobile touch Web applications are becoming the norm. Therefore, a bank’s

user experience needs to be optimized for both regular browsers, as well as, mobile touch

devices, with touch-friendly layouts and lightweight pages, which quickly load.

Responsive Layout atTablett and Desktop

Native App´s for Smartphones

Security Solutions

Registration process must be mobile

What kind of offers are demanded by a mobile internet behaviour? Newsletter Marketing

Mobile optimized/responsive

Communicating the Mobile Offer via Internet Content/Portale Websites

A number of simple APPs, one product APPs instead of one „fat“ all we can offer APP

Customer can group Fidor APPs in One chapter on the smartphone.

Agile Development: targeting a new APP every 6 – 8 weeks

Mobile Strategy

Mobile is more than just an APP. The Fidor TecS AG conceptional view contains more than just designing a smartphone app. In the

1990ies, banks started to set up first web-sites looking like their print prospectus. Today, banks

repeat that mistake by copiing their web-offer into the mobile space.

How Mobile can create a USP.

The Fidor TecS AG conceptional view contains more than just designing a smartphone app. In the

1990ies, banks started to set up first web-sites looking like their print prospectus. Today, banks

repeat that mistake by copiing their web-offer into the mobile space.

Make the Difference:

• Normal banks to take their bank offer and place it on the smartphone. As then also the branch

banking was once placed in the network.

• There is no product matching. There is no process adjustment.

• How then suspect banks also that there is no change in behavior through a new medium.

• The success of PayPal was an "accident" of the banks.

• There is no offer of a community bank. Accordingly, there is no community support via Mobile

App.

• There is no peer-to-peer and no crowd banking. Accordingly, there are solutions such as APP

only for start-ups.

Community posts,

products retings, Q&A

Customer

generated

content

Company

generated

knowledge

3. Party &

Open source

information

CIS Analysis, Reportings,

Customer Service,

Marketing, Sales

Registration Process,

APPs, Crowd Finance,

Transactions, external

Databases etc.

Understanding “Big-Data”:

Collecting Data for the Customers.

Fidor Bank´s Customer data will not only be collected and analyzed by the bank. The findings

from the data collection are also made available to customers. Objective: optimizing customers

and users finances: The CIS = Customer Information System – besides e. g. an MIS, a

Management Information System.

Retail-Customer &

B-to-B Customer (SMEs)

Corporate (E-Business,

Whitelabel-Partner etc.)

Understanding your needs!

Fidor TecS web 2.0 driven Smart Account Solution is designed not only with the needs of the

customer in mind, but also those of the whitelabel-partner, an e-business manager or the IT

administrator of your organisation. Fidor Smart Account provides a high level of personalization

combined with a modern user experience and access from all devices, desktop or mobile.

Together with the FidorTecS AG Team, our partners are able to maintain control over the portal and

drive a customer’s entire journey while making changes when necessary and publishing them

directly, wherever and whenever, you want.

To make sure that the technical development keeps pace with the speed of market-development,

Fidor TECS works with a philosophy of "small concept sprints".

Bank 2.0 Portal (incl. Community, Bonus-System,

Payment und Banking)

Portal Manager

Core Banking (Existing or Fidor Bank´s Solution)

Social media

Game Partner platform

Mobile app shop

Web browser

chip Mobile

browser Card

Points of Contact and

Access Technology:

Back Office

Core Banking &

Ext. Connect

Fidor Smart Account Technology

Data, Processes &

Transactions

IT Hosting

DB Cluster

DB Reporting

Processing Cards

(PF/MC)

External Payment

Providers

IZV/SEPA

Hyperwallet/

Currency Cloud

Fidor

SOAP/

DTA

Fidor API

Currency Cloud

Goldmoney

Crowd FInance

Virwox

PFM Tool

Peta Fuel

CRM

Order Controlling

Customer Service

FidorPay Features

FidorSmart

Account

Fidor Smart

Coprorate

Account

Saving

Certificate

High Yield

Account

Peer to

peer

Lending

AZV

IZV

Payment a/

Invoice pay out Portfolio

pay out

3rd party partnerships: „APPs“

Fidor Bank Services

Customer Engagement

The Architecture

It´s your Choice! Create the perfect

offer for your customers.

The Tools of the Community-Solution:

Fidor Basic Fidor Premium

White Label

Fidor Deluxe

Franchise

Fidor core banking system a a a

Scope of Community

Rate advisors a a a

Rate products a a a

Money-Saving Tips a a a

Desired products a a a

Money questions a a a

Financial analysis – a a

Bonus system – a a

Fidor Basic Fidor Premium

White Label

Fidor Deluxe

Franchise

Scope of Payment

Real-time transactions – a a

Send/receive money with Nickname – a a

Send/receive money with Twitter – a a

Send/receive money with Mobile number – a a

Send/receive money with E-mail address – a a

Financial analysis – a a

Maybe you just want to focus

on payment? Why not…

The Tools of the Payment-Solution:

Fidor Basic Fidor Premium

White Label

Fidor Deluxe

Franchise

Scope of Banking

Financial status – – a

Transfers – – a

Standing order – – a

Direct credit – – a

Life insucrence loans – – a

Foreign currencies – – a

Precious metals – – a

Prepaid MasterCard – a a

Interface for external apps inro FidorPay

account:

Social Trading (Brokertainment)

Crowd Finance (Startnext)

Peer-to-Peer (Smava)

– a a

Combining traditional Banking with

peer-to-peer and crowd finance…

The Tools of the Banking-Solution:

Fidor Basic Fidor Premium

White Label

Fidor Deluxe

Franchise

Scope of Service Level

Basic a a a

Top – a a

Emergency service – – a

The Menu: Choose what you want

or need for your support…

Additional Services:

Case-Study I As an international operating banking institution, we need to catch up with the web-based

development of our customers. Therefor we use the partners Fidor TecS AG as Tec- and Know-

How-Suppliers by whitelabeling their Tec-platform and leveraging their web 2.0-experience in

several workshops.

Banking Institution

Making sure not to miss the web-

trend, I need a partner for agile

and speed-development!

Case-Study II

Operating in the internet, you need to make sure, that all your money-matters ars

being executed in a perfect way – not holding a licence for payments or even a

banking licence. Fidor Bank AG and Fidor TecS AG guarantee you to get Tec-Licence

and Banking-Licence Support from one experienced Group.

E-Commerce

While focussing on my customer-

acquisition and logistics, I need to

support my customers with secure

e-payments, guaranteed by an

independet german bank and it´s

banking licence.

Case-Study III Virtual Currencies can be handled with Fidor Smart Cash Account, white labeled using the

branding of the game-developer or within regular Fidor Smart Cash Account.

Gaming Startup

For my Gaming-Startup-Idea

I need a technological and

banking-regulatory solution –

ideally out of one hand.

Fidor TecS AG and Fidor Bank AG

are helping me to set that up.

Engage with an awarded Partner!

Executive Board: Sylvia Seyfried Dr. Michael Maier Matthias Kröner Sandstrasse 33 80335 München Phone: +4989189085100 E-Mail: maier@fidor.de kroener@fidor.de seyfried@fidor.de