Operations Breakout Session - NBN Co · • HSE • Facilities Access • Logistics • Data...
Transcript of Operations Breakout Session - NBN Co · • HSE • Facilities Access • Logistics • Data...
© NBN Co Limited 2011 1
Disclaimer
This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of this document represent NBN Co’s current position
on the subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing NBN Co’s final position
on the subject matter of this document, except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory
developments in respect of the National Broadband Network.
All prices shown in this document are exclusive of any GST. Copyright © NBN Co Limited 2011 This document is subject to copyright and must not be used except as permitted
below or under the Copyright Act 1968 (Cth). All content in this document is either owned by or licensed to NBN Co Limited. You must not reproduce or publish this document in
whole or in part for commercial gain without the prior written consent of NBN Co. Permission to reproduce work of others should be separately sought. You may reproduce and
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Network Operations
Rick Bayley
GENERAL MANAGER, NETWORK OPERATIONS STRATEGY AND SUPPORT
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Agenda
Item Presenter
Operations Progress
Rick Bayley
Service Activation
John King
Service Assurance Kevin Saunders
Portal and Business to Business Update Martin Pittard
Questions and Answers All
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Operations Manual Development
Principles 1. Common Operations Manual across access services
2. Modular
3. Performance Measurement
4. Separable trial documents
5. Release plan
6. Consultative development
Consultation Model 1. Bi-lateral and Multilateral approach
2. Establishment of Operational Interactions Forum
- expected timeframes
a. Consultation on form and process by 15 December 2011
b. Establishment by 31 January 2012
3. Continuing engagement through Communications Alliance
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Operations Manual Content - Example
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Release Plan
30/11 15/12 31/1
ANR – Access Network Release, OSS/BSS – Operations Systems Support/Business Systems Support
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Facilities Access and Accreditation
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Agenda
Item Presenter
Operations Progress
Rick Bayley
Service Activation
John King
Service Assurance Kevin Saunders
Portal and Business to Business Update Martin Pittard
Questions and Answers All
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• Service Qualification
• Order handling
• Feasibility & Design
• Service Configuration
• Service/Site Installation
• Service Activation & Testing
• Customer Relationship Management
• Alarm & Event Management
• Incident management
• Problem Management
• Major Event Management
• Planned Change Management
• Escalation Management
• SLA Management
End User Field Trial Testing
There where over 350 end to end tests done in the following areas;
• Communications
• Customer Account Establishment
• Finalizing On-boarding
• HSE
• Facilities Access
• Logistics
• Data Integrity of all reference and data
• Operational reporting
• System backup and restoration
• Capacity Management
• Operational Handover
• Business Continuity Plans
• Network Acceptance
• Network Quality control
UAT – User Acceptance Testing, FRS – First Release Site, HSE – Health Safety & Environment, SLA – Service Level Agreement, SDU – Single Dwelling Unit
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End-User Field Trial Testing
Lessons Learned from
the Trial
End-Users have accepted the
benefits
Single Voice to the End-Users
Where the equipment is
Installed
Getting the correct Address
Build Drops reduce time
requirements for End-Users
Face to Face training and on-boarding
Learnings from
the End-User
Learnings from
Access Seekers
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End User Insights
The faster uplink
has allowed me to
work from home
more easily
It will be like the iphone –
people will invent
applications
I was surprised at the amount
of equipment installed
The NBN trial is better
than my previous Satellite
system and I enjoy the
improvement in speed
Looking for a better deal.
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Changes in the Installation Practices
Power Supply Unit
(PSU)
Premises Connection Device
(PCD)
Power Supply Unit
(PSU)
Fly Lead
Internal Wall Plate
(IWP)
• Mounting Equipment
• Build Drop
• Better Practices
• Lead In Conduits
• Alternate lead in Methods
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Minimising End User Impacts
The End User wants a simple well communicated installation
Power
Supply
Unit
Network Termination Device
PCD - Premises Connection device FWO – Fibre wall outlet, GPO – General power outlet
PCD
FWO
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New Development Operations
What is different in New
Developments
• Pre-Installation
• All Multi Dwelling Units
pre-installation
• Internal Wiring
• Activation Only
• Access Seekers
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MDU and Public Interest MDU Challenge
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The Process to Manage
NBN Co’s processes are subject to change, including in response to legislative changes
MDU – Multi dwelling unit, SDU – Single dwelling unit, NTD – Network Termination device, FWO – Fibre Wall outlet, PCD – Premises Connection
Device, FDH – Fibre Distribution Hub, IFDH – Internal Fibre Distribution Hub, FDT – Fibre Distribution Terminal, BOM – Build of Materials,
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Agenda
Item Presenter
Operations Progress
Rick Bayley
Service Activation
John King
Service Assurance Kevin Saunders
Portal and Business to Business Update Martin Pittard
Questions and Answers All
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Service Lifecycle
Assure
Connect/ Modify
Change Managemen
t
Disconnect
Reporting
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Assuring the National Broadband Network
Assuring the NBN
Customer Relationship Management
Internal & External Supplier
Management
Accept built network into Operations
Network Surveillance
& Control Change
Management
Incident & Problem
Management
Business Continuity
Operational Service Management
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Assurance Team
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Service Assurance Functional View
Service Level Agreements
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Agenda
Item Presenter
Operations Progress
Rick Bayley
Service Activation
John King
Service Assurance Kevin Saunders
Portal and Business to Business Update Martin Pittard
Questions and Answers All
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Industry Interface Principles
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Industry Interface Channels – Ensuring non-discrimination
Access Seekers may chose to use either the Service Portal only,
or in combination with the B2B Gateway.
Access Seeker
Service Portal B2B Gateway
Operational Support
Systems
Operations Front of House
Bu
sin
ess
Pro
cesses
Automated Manual
Work Instructions
Operations
Manual
B2B
Interactions
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A diversity of Wholesale and Retail Business Models
Layer 2 Ethernet Access Network Wholesaler
Retail Service
Provider Retail Service Provider
Retail Service
Provider
Wholesaler / Aggregator
Reta
il W
hole
sale
Value
Added
Services
NBN Co’s Operational Interface
Wholesaler’s Operational Interface
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NBN Co B2B Architecture Overview
Component Standards
ebXML Gateway ebMS v2.0, CPP/CPA v2.0, SOAP 1.1, HTTP 1.1, XML
PKI Infrastructure X.509 compliant digital certificates
SSL SSL 3.0/TLS 1.0
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Business 2 Business Documentation Suite
Design
B2B Interaction Business Processes
Technical Specification
B2B Gateway Architecture
Technical Specification
B2B Product Definition Technical
Specification
Build
Developer Guides
Message Specs
CPA Deployment Profiles
Example Implementation
XML Samples
Test
B2B Sandpit User Guide
B2B Certification Test Procedure
Operate
Release & Change
Management Plan
B2B – Business to Business, CPA – Contract Purchase Agreement,
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Indicative Industry Interface Roadmap
Jun
11
Jul
11
Aug
11
Sep
11
Oct
11
Nov
11
Dec
11
Jan
12
Feb
12
Mar
12
Q2
2012
Q3
2012
B2B
Specifications
Access Seeker
B2B Sandpit
NBN Co
Certification
Environment
Release 2:
Access Seeker Trial
Service Portal
• Location Query
• Basic Ordering: Connect,
Modify, Disconnect, Query.
• Basic Appointments:
Booking and Query.
• Basic Assurance: Ticket
Create, Amend, Query.
• Basic Billing: Invoice (PDF &
XML)
Release 3:
Integrated Launch
Service Portal & B2B
• Enhanced Pre-order:
Service Qualification,
Order Feasibility,
Batch Address Query/SQ
• Enhanced Ordering:
In-flight Amend/Cancel,
Jeopardy/Delay
Access Seeker
Certification R4 Certification
Trial Phase Ready for First Commercial Service Ready for
Business as usual Rollout
R3a
Draft
R3b
Final
Disclaimer: Scope & timelines represent NBN Co’s current position and are subject to change.
Em
ba
rgo
R3a
Final
R3b
Certification R3a Certification R2 Certification
Service Portal & B2B
• Bulk Orders
• Enhanced Billing:
ETIS Invoices &
BEF, Billing
Enquiry/Dispute
R3a R3b
Release 4:
Increasing
Scale
Service Portal
& B2B
• Enhanced
Assurance:
Test &
Diagnostics,
Full ticket
management
• Appointment
via B2B
R4
Final
R3b R3a
R3b
Draft
R4
B2B – Business to Business, SQ – Service Qualification,
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Business to Business Sandpit Capability
Available Now
• Address Query
• Single Site Qualification
• Order Feasibility Check
• Connect Order
• Modify Order
• Disconnect Order
Planned Dec-11
• Amend Order
• Cancel Order
• Query Order
• Connect Order
• Held Order
• Request Product Instance
Information
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Our B2B Environments
Business to Business Sandpit
Certification Production
Production Support &
Maintenance
Access Seeker
Design, Build
& Test
Access Seeker
(re-)Certification
Access Seeker
Deployment
Access Seeker
Production
Support
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Where to obtain more information
Operations Manual http://nbnco.com.au/assets/documents/nbn-co-operations-manual-29-sep-11.pdf
Business to Business Interaction Business Processes
Specification
Business to Business Gateway Architecture Technical
Specification
Business to Business Product Definition Technical Specification http://nbnco.com.au/news-and-events/news/first-release-of-nbn-co-b2b-specification.html
Request Access to our Business to Business Sandpit Email [email protected]
Visit www.nbnco.com.au
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Agenda
Item Presenter
Operations Progress
Rick Bayley
Service Activation
John King
Service Assurance Kevin Saunders
Portal and Business to Business Update Martin Pittard
Questions and Answers All