Operational Excellence : The Future of European Demand ...Electric Production Primary resources ......

39
San Jose, 8th of September 2010 Operational Excellence : The Future of European Demand Management and Retail Dr Maher Chebbo EU SmartGrids, Chairman of WG3 Demand & Metering / Retail Group EEGI (European Electricity Grid Initiative) Committee member VP EMEA Utilities & Services Industries, SAP [email protected]

Transcript of Operational Excellence : The Future of European Demand ...Electric Production Primary resources ......

Page 1: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

San Jose, 8th of September 2010

Operational Excellence :The Future of European Demand Management and RetailDr Maher ChebboEU SmartGrids, Chairman of WG3 Demand & Metering / Retail GroupEEGI (European Electricity Grid Initiative) Committee memberVP EMEA Utilities & Services Industries, [email protected]

Page 2: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 2

Why SmartGrids?

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 2

Page 3: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 3

European Energy policy goals (20/20/20) for 2020 : The roadmap of ETP SmartGrids

Source: EU action against climate change - 2009

Source: European Technology Platform SmartGrids

30%

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 3

Page 4: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 4

Agenda of European SmartGrids per stakeholder

Energy

Generation

Transmission & Distribution

Adapt Production to Demand

SmartGrids infrastructure readiness

Stakeholder Agenda

European Energy targets 2020

Data aggregation Enable Consumers balancing and services as a shared platform

Enable ConsumersMetering

Supply & Retail Provide efficient energy and stay profitable

 

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 4

Page 5: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 5

Call Center

Planning

Electric Production

Primary resources

Sales/Marketing

HQ/Finance

TODAY

TOMORROW

Regulators

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 5

Page 6: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 6

Where SmartGrids stakeholders plan to invest in 2010-­2020 ?

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 6

Page 7: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 7

SmartGrids functional levels according to Top 7 European DSOs

Suppliers, Retailers, ESCOs, Data aggregators

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 7

Page 8: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 8

Where DSOs (Distribution) plan to invest in SmartGrids 2010-­2020 ?

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 8

Page 9: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 9

Top 7 DSO

EEGI Committee

SmartGrids DSO (Distribution System Operators) 2010-­2018 : Current and future (tbf) projects

12 DSO projects, 8 years, 1.2 b (R&DD)Active DR, Smart Metering, Integration of RES, Storage and EV, MV/LV Monitoring & Control,

Active Distribution Networks

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 9

Page 10: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 10

Estimated KPIs benefits of SmartGrids DSO for 12 Demonstration projects per stakeholder

Positive business model required for each stakeholder and for the overall system

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 10

Page 11: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 11

Where Suppliers/Retailers plan to invest in SmartGrids 2010-­2020 ?

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 11

Page 12: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 12

ETP SmartGrids WG3 Demand & Metering & Retail : Retailers 2020 agenda & priorities

Smart Energy eco-system

Complex market structure

Data handling and ownership

Data regulatory reporting

Economic and Social aspects

Regulation

Three metering models in EU

Innovation in retail services

Customers are not

SmartGrids and Smart metering required regulatory enhancements

Customer oriented

ProgramsEnergy efficiency oriented incentives by Retailers

Making it easier for active customers to understand

Customers segmentation

Customer behaviour

Demand SideManagement

Impact of Rteailers balancing on

Behaviour prediction and forecasting

Retailers key rolein peak hours

Individual premises

Retailers balancing role in VPP

12 Retailers

ETP SmartGridsWG3 « Demand & Metering & Retail »

Market data handling, economics, regulations,

incentives, DSM, balancing and Grid/Portfolio stability

through Retailers role

http://www.youtube.com/watch?v=jR6Ktho4RGc© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 12

Page 13: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 13

Germany: Yello Strom PowerTouch yourconsumption at any second on iPod/iPad

http://www.youtube.com/watch?v=ZTZltvDdoVs&feature=related

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 13

Page 14: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 14

Source Topic Benefits Benefits

Demand Response Management report (*)

Demand Response Management

50bn in avoided investment related to peak generation capacity and T&D

~150 Medium sized gas power plants

25bn annual savings in electricity bills for customers

~annual residential electricity

202 TWh of annual energy savings ~Total residential consumption in Spain and Germany

100 million tons of CO2 emission reductions annually

50% of the 2020 target

Benefits of Demand Response Management

(*) source : Vaasaett-CG-Enerdata

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 14

Page 15: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 15

SmartHouses and TOU Energy consumption

calculation

0

1 000

2 000

3 000

4 000

5 000

6 000

0:00

1:00

2:00

3:00

4:00

5:00

6:00

7:00

8:00

9:00

10:00

11:00

12:00

13:00

14:00

15:00

16:00

17:00

18:00

19:00

20:00

21:00

22:00

23:00

Consumption forecastGeneration forecastDishwasher

Wat

t

time

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 15

Page 16: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 16

SmartHouses in SmartGrids (EU funded project)

http://www.smarthouse-smartgrid.eu/fileadmin/templateSHSG/docs/SHSG_Animation.swf

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 16

Page 17: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 17

TOU (Time of Use) Energy Consumptionstandard report

Source : SAP Business Objects

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 17

Page 18: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 18

Example of National Grid, Metering and Green initiatives

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 18

Page 19: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 19

AustriaAT and EU SmartGrids platform,

Smart Grid Pioneer initiative

GermanyElectricity Grids for Future Energy Supply

eEnergy German SmartGrids, Active in EEGI

FranceSmart Metering & R&DD

Active in ETP SmartGrids and EEGI

Belgium

Active in ETP SmartGrids and EEGI

Italy

Very active in ETP SmartGrids and EEGI

National Grids, Metering and Green initiatives

UKDECC Smart metering consultation

Centrica active in SmartGrids

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 19

Page 20: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 20

Germany: E-­Energy (SmartGrids) Programme

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 20

Page 21: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 21

USA100 SmartGrids Projects in the Investment

Grant Program (3.4 b$ public + 4.7 b$ private)EISA (2007) and SmartGrids NIST standards

South Korea1st nationwide SmartGrids system

Green generation from 2.4 to 11% by 203064 M$ pilot SmartGrids project in 2011 (Jeju)

JapanCO2 reduction 25%

SmartGridproject, Smart Charge, Smart House)

China7.3 b$ as stimulus loans and grantsReduce Energy consumtion by 40%

National Grids, Metering and Green initiatives

IndiaR-APDRP Energy losses reduction using ICT

15 State Utilities, 5 to 10 years projects

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 21

Page 22: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 22

Conclusion

© SAP 2010 / EU China SmartGrids and Renewables Maher Chebbo (SAP) ETP SmartGrids 22© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 22

Page 23: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 23

Together towards a Smart Energy Ecosystem

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 23

Page 24: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 24

Worldwide Energy roadmaps will converge towards SmartGrids

The China Energy Roadmap -

European Energy Roadmap -

US Energy Roadmap :

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 24

Page 25: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

San Jose, 8th of September 2010

Operational Excellence :The Future of European Demand Management and Retail

Dr Maher ChebboEU SmartGrids, Chairman of Demand & Metering & RetailerVP EMEA Utilities & Services Industries, [email protected]

Henry BaileyVP, Head of Services Industries North [email protected]

Page 26: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 26

Example of Smart EnergyProjects in EU

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 26

Page 27: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 27

Example of R&D Smart Grid / Energy Efficiency Projects (EU and National funded projects)

Project Project Scope PartnersMeRegio Development of an E-Energy marketplace as a coordination tool in

decentralized (distribution) networks. Certification of energy efficient regions.

SmartHouse/SmartGrid

SmartHouses -driven SmartGridenhances energy efficiency. Adaptive home appliances and distributed energy sources coordinate operation via ICT.

e-mobility Billing & Vehicle-to-Grid Functionality. Implement real-world trial in Berlin based on SAP solutions. Test and extend SAP portfolio for electric mobility at scale. Invent vehicle-to-grid services as part of the smart grid.

Green Fleetenvironmental impact of mobility. Maximize efficiency through optimized asset management and fleet operations. Create a solution for management of electric car fleets.

MeRegioMobil

Services for Electric Mobility. Integrate electric vehicles with MEREGIO market place and service platform. Provide secure and privacy-preserving services and applications. Field test for extended integration with smart grids including power re-injection.

NOBEL Neighborhood Oriented Brokerage Electricity and monitoring system (NOBEL) will build an energy brokerage system with which individual energy consumers can communicate their energy needs directly with both large-scale and small-scale energy producers, thereby making energy use more efficient.

ELVIRE Electric Vehicle Communication to Infrastructure, Road Services and Electricity Supply ELVIRE.

Continental, Renault, Better Place, Volkswagen, CEA List, SAP, Motorola, ERPC GmbH, Lindholmen Science Park, ATB, ENDESA, Erasmus University College

MIRACLE Micro-Request-Based Aggregation, Forecasting and Scheduling of Energy Demand, Supply and Distribution (MIRACLE).

SAP, TU Dresden, University of Aalborg, TNO, INEA, Josef Stefan Institut, Centre for Renewable Energy Sources, EnBW

© SAP 2010 / Smart Energy Int. - Stan Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 27

Page 28: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 28

Major Ongoing Research Programs in Germany E-Energy and ICT for Electric Mobility

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 28

Page 29: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 29

Germany: E-­Energy (SmartGrids) Programme

Development & regional piloting

ProductionCentral/de-central

Transport/Distribution

ConsumptionUse

Procurement Trading/Sales Service (CRM)

Integrated Solutions for the Process Level

Business LevelICT-based Solutions/Services

Smart Generation Smart Grid Smart Customer

TEC

HN

OLO

GIE

S:

Info

rmat

ion-

and

Com

mun

icat

ion

tech

nolo

gies

(Sm

art M

eter

ing,

Por

tals

, Em

bedd

ed S

yste

ms)

Fram

ewor

k co

nditi

ons:

Ref

lect

ion

of th

e co

ntex

t(le

gal,

safe

ty, e

nviro

nmen

t, so

cio

econ

omic

)

E-Energy Marketplace

ICT Solutions to integrate the levels

E-Energy Operation & Maintenance

www.bmwi.de

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 29

Page 30: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 30

Research on Future Energy MarketplacesIntegration of Smart Devices into Business Processes

30

Trading

Tariff selection Demand management

Contracting Billing

Load shifting

Forecasting

Smart metering

Clearing

Commodity ServicesInfrastructure Services

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 30

Page 31: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 31

Fleet Management DeploymentOperate Electric Vehicles in Company Car Fleets

Real-world deployment in a professional setting to gain 360° view on challenges and chances related to electric mobility

ContractingBillingCharging Station ManagementPool vehicle schedule

Infrastructure Grid managementVehicle-to-Grid Services

UsabilityMobility conceptsEco-balance

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 31

Page 32: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 32

Cross-­Location Energy Monitoring with SAP (SOCRADES, an EU funded project)EnterpriseServices(SaaS)

LDU EventSubscription

Enterprise to shop-floor

Communication

Server

RESTDevice

DPWSDevice

DPWSDevice

DPWSDevice

Internet

Local Network

LDULDU

Location A Location B

Monitoring

Control

VIDEO Available

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 32

Page 33: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 33

Metering, Mobile Metering : Convergent Universal Metering

Cloud Metering

Gas Metering

Electricity Metering

Water Metering

Mobile meters (opportunistic connections)

IP (mostly) C

omm

unication Layer over (3G / Internet / W

imax

etc...)

Request info / Subscribe to Services / push partial functionality (e.g. filter)Event based (opportunistic) info

Asset mgmtAnalyticsPredictionActive Control

© SAP 2010 / EU China SmartGrids and Renewables Maher Chebbo (SAP) ETP SmartGrids 33© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 33

Page 34: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 34

On-Peak (kWh)-Peak (kWh)

Global AMI Lighthouse Project

Metered Data

MasterData

ProcessData

MDUS

Technical Infrastructure

Smal

ler C

usto

mer

sC

&I C

usto

mer

s

SAP Customer Relationship Management and Billing for

Utilities

SAP Energy Data Management for Utilities

SAP AMI Integration for Utilities

SAP Collaborative Service Management for Utilities

SAP Customer Financials Management for Utilities

SAP Resource and Supplier Management for UtilitiesSAP for Utilities

SAP Customer Relationship Management and Billing

for Utilities

SAP Energy Data Management for Utilities

SAP AMI Integration for Utilities

SAP Collaborative Service Management for Utilities

SAP Customer Financials Management for Utilities

SAP Resource and Supplier Management for Utilities

SAP Advanced MeteringInfrastructure for Utilities

Co-Innovation with SAP AMI Lighthouse Council and SAP Advisory Customer Council

Utilities (ACCU)Co-developments with 5

MDUS vendorsOpen integration

infrastructure for all vendorsbased on SOA

Some Customers:

© SAP 2010 / Smart Energy Inan - St Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 34

Page 35: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 35

Smart Metering enables performance improvement of business processes

7080

5090

8050

8095959595

5050

60505050

0 20 40 60 80 100

Supplier Switch

Move InMove Out

Reading for Billing

Plausibilization of Metering Data

Reclamations

Reading for Supplier SwitchReading for Switch off and Switch on

Calculation of estimated Bill

Handling of Invoices Received

Substitute Supplies

Handling of Vacancies

Meter Investigations

Disconnection/ReconnectionInitiation of Collections

Reclamations Metering Data / Bills

Reclamations from Business Partners

Customer and Contract Management

Meter Reading

BillingAccounts Receivable

Dunning/Collection

Complaint Mgt.

Potential Reduction of Manual Effort through Smart Metering (%)

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 35

Page 36: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 36

To learn

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 36

Page 37: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 37

To know more about SmartGrids and Wind ETP publications

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 37

Page 38: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 38

SmartGrids & Smart metering position papers

DI G I TA L E UR OPE SmartG rids position paper (06/2010)DigitalEurope SmartGrids Group chaired by SAP (M. Chebbo)

ESM I G - E BSI I working group on M D M /E RP System Interoperability (09/2010)European Smart Metering Industry Group WG EBSII chaired by SAP (M. Chebbo)

SAP position paper on SmartG rids (07/2010)

Energy Retailers Perspective on the Deployment of SmartG rids in Europe (07/2010) ETP SmartGrids Demand & Metering & Retail Group chaired by SAP (M. Chebbo)

European E lectr icity G rid Initiative (E E G I) white paper (Top 7 TSO & Top 7 DSO)

SmartG rids (regulatory) task force (D G-Energy, D G-RT D , .., 25 associations) intermediary report

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 38

Page 39: Operational Excellence : The Future of European Demand ...Electric Production Primary resources ... Customer oriented Programs Energy efficiency oriented incentives by Retailers Making

SmartGrids -Japan Technology Development - Maher Chebbo Brussels 15th of December 2009 Page 39

Copyright 2010 SAP AGAll rights reserved

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

The information in this document is proprietary to SAP. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence.The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durchSAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden.Einige von der SAP AG und deren Vertriebspartnern vertriebene Softwareprodukte können Softwarekomponenten umfassen, die Eigentum anderer Softwarehersteller sind.SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge und andere in diesem Dokument erwähnte SAP-Produkte und Services sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in mehreren anderen Ländern weltweit. Alle anderen in diesem Dokument erwähntenNamen von Produkten und Services sowie die damit verbundenen Firmenlogos sind Marken der jeweiligen Unternehmen. Die Angaben im Text sind unverbindlich und dienen lediglich zuInformationszwecken. Produkte können länderspezifische Unterschiede aufweisen.

Die in diesem Dokument enthaltenen Informationen sind Eigentum von SAP. Dieses Dokument ist eine Vorabversion und unterliegt nicht Ihrer Lizenzvereinbarung oder einer anderenVereinbarung mit SAP. Dieses Dokument enthält nur vorgesehene Strategien, Entwicklungen und Funktionen des SAP®-Produkts und ist für SAP nicht bindend, einen bestimmtenGeschäftsweg, eine Produktstrategie bzw. -entwicklung einzuschlagen. SAP übernimmt keine Verantwortung für Fehler oder Auslassungen in diesen Materialien. SAP garantiert nicht die Richtigkeit oder Vollständigkeit der Informationen, Texte, Grafiken, Links oder anderer in diesen Materialien enthaltenen Elemente. Diese Publikation wird ohne jegliche Gewähr, wederausdrücklich noch stillschweigend, bereitgestellt. Dies gilt u. a., aber nicht ausschließlich, hinsichtlich der Gewährleistung der Marktgängigkeit und der Eignung für einen bestimmten Zwecksowie für die Gewährleistung der Nichtverletzung geltenden Rechts.SAP übernimmt keine Haftung für Schäden jeglicher Art, einschließlich und ohne Einschränkung für direkte, spezielle, indirekte oder Folgeschäden im Zusammenhang mit der Verwendungdieser Unterlagen. Diese Einschränkung gilt nicht bei Vorsatz oder grober Fahrlässigkeit.Die gesetzliche Haftung bei Personenschäden oder die Produkthaftung bleibt unberührt. Die Informationen, auf die Sie möglicherweise über die in diesem Material enthaltenen Hotlinks zugreifen, unterliegen nicht dem Einfluss von SAP, und SAP unterstützt nicht die Nutzung von Internetseiten Dritter durch Sie und gibt keinerlei Gewährleistungen oder Zusagen überInternetseiten Dritter ab.Alle Rechte vorbehalten.

© SAP 2010 / Smart Energy Int. - San Jose (08/09/10) Future of EU Demand & Retail M. Chebbo (ETP SmartGrids & SAP) 39