OpenText ECM Suite 2010 - Transaction Efficiency
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Transcript of OpenText ECM Suite 2010 - Transaction Efficiency
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Rev 1.1 02092009
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Rev 1.1 02092009
60% content chaos
30% improved knowledge sharing collaboration
insufficient awareness
AIIM's 2010 State of the ECM Industry Report
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Rev 1.1 02092009
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Rev 1.1 02092009
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Rev 1.1 02092009
Non-Profit Insurance company
Over 2 Million insured
2800+ Employees
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Rev 1.1 02092009
Annual turnover of 4.6 billion Euros
High focus on quality service
Complex compliance related requirements
Need to offer a variety of affordable and accessible business solutions
Call Center, Claim management, Complaint management, Care Management, Policy and Contract Management
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Rev 1.1 02092009
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Rev 1.1 02092009