OpenScapeEmpower your teams by embedding communications into your Liferay Portal

The tools you use must provide you with fast access to the right people on the first attempt, regardless of where you are, or what device you use or what network you are on.

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Smart enterprises are always finding ways to improve process efficiencies by leveraging every tool they have to ensure fast, easy access to people and information. This involves having the right business tools, along with the right communications tools that are integrated into the everyday processes and functions your employees use.

When all your tools are weaved together into the way your business operates, communicating and collaborating becomes more intuitive, empowering your teams, amplifying their collective efforts, and dramatically improving business performance.

Amplify your teams with speed, knowledge and flexibilityThe nature of work lifestyles and team collaboration has fundamentally changed, forever. Teams are now virtual, mobile, and distributed. The tools they use must provide them with fast access to the right people on the first attempt, regardless of where they are, or what device they use or what network they are on.

• Speed – People need to be reached quickly and on the first try and be able to initiate contact instantaneously from within any application they are using.

• Knowledge – Knowing who to contact based on the context of the task at hand is critical. Once people connect, they must be able to share ideas and information easily and securely.

• Flexibility – People must be reachable from any device they choose, from any location, and on any media.

Do these challenges sound familiar?• My distributed teams spend too much time organizing their work and finding people

• Unstructured documents and e-mails are slowing down internal information transfer and result in poor response times to my customer requests

• My mobile employees don’t have access to people and information while traveling

• My business tools are fragmented, creating silos which are impeding information sharing and our competitive advantage

This involves having the right business tools, along with the right communications tools that are integrated into the everyday processes and functions your employees use.

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OpenScape takes this to the next level by embedding capabilities such as media presence information, click-to-call, and click-to-collaborate, directly into how your business operates and empowering your most important corporate assets – your employees and teams.

Set your Presence

availability and preferred

device

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OpenScape-enabled Liferay Portal benefits:• Enhance team

productivity• Provide a more

personalized and engaging user experience

• Enable distributed teams to efficiently access key information and people

• Improve responsiveness

• Improve overall business execution, process and communications efficiency

OpenScape and Liferay together, make it simple to collaborate and powerful in practiceLiferay Portal is a leading enterprise collaboration portal that helps enterprises to generate new business, improve collaboration, and interface with customers.

OpenScape takes this to the next level by embedding capabilities such as click-to-call, click-to-instant message (IM), and click-to-collaborate, directly into how your business operates and empowering your most important corporate assets – your employees and teams.

Conversations come alive with a simple click from your Liferay Portal. Initiate an IM chat or a phone conversation that starts from your desk phone and continues seamlessly to your smartphone.

A day in the life of EllenEllen is a project manager at Cumulus, an IT services provider. She works on projects with teams spread across different sites and travels a lot between these sites and customer locations. Ellen needs to be in close contact with her teams and customers, and have access to all the information related to her projects.

Cumulus has deployed the Liferay enterprise web portal with social collaboration features, and with OpenScape embedded communications capabilities. This enables Cumulus teams to quickly connect with people and information to get the job done.

On a single screen she has access to her e-mails, an activity log about important progress with her project, a monitor with recent sales figures of her business unit, as well as a list of her most important contacts.

Convenient click-to-call

Know the availability of key people

Seamlessly transfer call to another device

Launch a conference call

View their availability

and click-to-collaborate via Contact Card

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Your conversations come alive with all the people and content you care about across the dimensions of your communications spaceLet’s take a look at how your sales teams’ daily work activities and collaborative efforts are enhanced with OpenScape:

Manage your conversations from the Team Collaboration spaceThe team collaboration space gives Ellen the most relevant information and services for her daily work: On a single screen she has access to her e-mails, an activity log about important progress with her project, a monitor with recent sales figures of her business unit, as well as a list of her most important contacts.

With the OpenScape integration, Ellen can view each team members’ Presence status, indicating whether they are available for a voice call or instant message chat.

Ellen can easily click-to-call or click-to-IM any one of them without having to leave the Liferay Portal user interface.

OpenScape directs calls to each person’s “preferred device”. This enables everyone to publish just one number, but be reached on the device they happen to be using, such as their smartphone, home office phone, or desk phone while working in the office.

Ellen can also easily launch an audio and web collaboration session directly from the Liferay Portal. Plus, she can set her own Presence status and preferred device.

OpenScape provides Ellen the ability to use her mobile device to click-to-call team members, host and participate in collaboration sessions, and set her Presence status and preferred device

Launch a web collaboration

session

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OpenScape helps you start the conversation and stay abreast of the people and topics that matterThese capabilities can be accomplished from several areas within the Liferay Portal including:

Enterprise Search – While searching for people or documents, Ellen can effortlessly reach out to experts in real-time.

Communities and Groups – Ellen can quickly converse with users in communities and groups, and even launch an ad-hoc collaboration session to hear more than one voice, ensuring the richest perspective on any topic.

Document owners and message board authors – OpenScape enables Ellen to click on a document or message board author’s name, and view their contact card which displays their Presence status, and provides the ability to click-to-call, IM, or email.

Wiki Pages and Blogs – OpenScape provides Ellen with instant access to key people such as an author of a blog or a Wiki Page subject matter expert, further enhancing knowledge and experience sharing.

Mobile access – OpenScape provides Ellen the ability to use her mobile device to click-to-call team members, host and participate in collaboration sessions, and set her Presence status and preferred device, while using the lowest cost network, among many other OpenScape features.

Conference calls can be launched automatically, out-calling all participants at their preferred device, making it convenient for everyone to join and ensuring on-time participation.

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OpenScape enables your employees to:• Gather online, at a

moment’s notice• Keep meetings short

and productive• Reach experts

quickly• Know when

someone is available• Be reached on the

device they want• Effortlessly move

among media – text, voice , web, and video from within your Liferay Portal

With OpenScape, conversations and people are always with you

Rich PresenceWith OpenScape’s rich presence information, employees can instantly see whether a colleague is available, allowing spontaneous, real-time conversations or instant messaging chats, reducing human latency and wasted time.

Chrystal Clear Audio ConferencingScheduled and ad-hoc audio conferences enable fast and easy collaboration with a single click from within Microsoft Outlook. Conference calls can be launched automatically, out-calling all participants at their preferred device, making it convenient for everyone to join and ensuring on-time participation.

Web Conferencing Audio calls can easily be enhanced with Web conferencing, enabling teams to share more ideas and information, amplifying their collective efforts, and dramatically improving business performance.

Video ConferencingHigh quality video shortens the distance between people, making conversations more vibrant, intimate and personal.

MobilityOpenScape ensures that your highly mobile employees stay connected and productive at the least possible cost. Mobile users have access to all their communications and contacts. You can even host and participate in web conferencing sessions like you do in the office.

AccessibilityOpenScape’s One Number Service allows employees to publish one number, and be reached on the lowest cost network, anywhere, anytime, and on the device of their choice.

SecurityWhether at the office, at home, or on the go, OpenScape delivers secure and reliable network access to your business. Security that is built-in not bolted on.

The integration features are not limited to click-to-call features, but can also include contextual information, create and launch OpenScape Web Collaboration sessions, or a contact card for additional presence information and actions.

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OpenScape is built on industry standards such as the Services Oriented Architecture (SOA). This means it’s an extremely open platform for aggregation and integration, weaving content from other applications and online services to add more context and to bind communications seamlessly into corporate and personal workflows.

Our journey together

How we make it happenOur highly skilled, visionary and experienced professional services consultants work closely with your teams to uniquely customize the integration based on your business needs and the needs of your employees.

A detailed assessment with key team players in your organization ensures the right level of development efforts, licensing requirements, and project resources are identified up front, ensuring the engagement is performed with the highest quality, on time, and within your budget.

The integration can be delivered completely by the Professional Services team at Unify, in conjunction with your own in-house IT staff, or with any one of our certified developer partners who can fully leverage our open developer program and software developer toolkits.

Our journey togetherEach workshop from Unify begins by understanding your business needs to help us tailor a solution that meets your specific needs. During the workshop we will:

• Assess the different communities, end user and stakeholder profiles to crisply define a tailored approach towards adoption across your company

• Develop a roadmap of success criteria needed for your business• Complete a detailed, on-line questionnaire to assess exactly how your business

operates in relation to where embedding communications capabilities would add the most value, and which opportunities exist to increase business performance

• Identify technology constraints, your existing equipment and policy limitations in your current IT environment

The result is a defined journey for your business that unlocks the potential of your knowledge centric teams, by offering an environment that enables fast and fluid communication.

The result is a defined journey for your business that unlocks the potential of your knowledge centric teams, by offering an environment that enables fast and fluid communication.

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To help our customers quickly and cost-effectively integrate OpenScape with other applications, we offer integration solutions, ranging from free pre-built email application plug-ins that are easy and cost-effective to deploy, to custom integration services delivered by our Professional Services team or our certified developer partners.

Next stepsContact us to determine how OpenScape can be weaved into your Liferay Portal and business environment, to improve the way you operate, empower your teams, and create more engaging and vibrant conversations inside and outside your organization.

We can help you:

• Enable your distributed teams to efficiently collaborate across distance and time• Speed up workflows that are slowed down by fragmented information and

communications• Eliminate the silos that are preventing your teams from knowing who does what and

how best to reach them• Give your mobile employees the power to seamlessly reach people and information

from anywhere

About Unify

Unify is one of the world’s leading communications software and services firms, providing integrated communications

solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices and

applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result

is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes

the business, and enhances business performance. Unify has a strong heritage of product reliability, innovation, open

standards and security.

unify.com

Copyright © Unify Software and Solutions GmbH & Co. KG, 2016 Mies-van-der-Rohe-Strasse 6, 80807 Munich, Germany All rights reserved. Reference No.: A31002-P3010-D101-2-7629

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.