Opening Session To Chapter Business Summit 2010
45
1
-
Upload
cinwallace -
Category
Documents
-
view
773 -
download
1
description
Transcript of Opening Session To Chapter Business Summit 2010
1
MPI GLOBAL BUSINESS
UPDATE
2009-10: The year
our community dealt
with a lot of
SHIFT
4
SHIFTING Community Business Mix
SURVIVE and
THRIVE
OVER 1,600 MEMBERS
PARTICIPATED IN
MPI CARES
THRIVE INVESTMENTS
Meetings don’t just look like this
anymore...
...they also look like this...15
…like this.
...like this...
If the change outside your
business is greater than the
change inside your business,
you’re going out of business.- Jack Welch Former Chairman - GE
OMG!
20
Member Satisfaction is on the rise…
2010 Stats
Mean: 7.56
Median: 8
Mode: 8
Top 4 boxes
2008 74.6%
2009 75.8%
2010 76.9%
Satisfaction Defined…
CHAPTER EXPERIENCE
•Improve chapter education
program
•HQ to guide and participate in
chapters
JOBS/CAREER SUPPORT
•Increase number and level of jobs
on Career Connections
•Increase support for unemployed
members
COST
•Lower cost of conferences and
chapter meetings
•Lower membership fees
•Consider corporate memberships
ENTERPRISE
•Elevate education
•Increase planner segment
•Less emails
•Provide more web-based
education
Member Value is on the rise…
Satisfaction Importance Difference
All Members 7.72 8.61 -0.89
All Planners 7.67 8.81 -1.14
All Suppliers 7.75 8.35 -0.61
US Region 7.80 8.71 -0.90
US Planner 7.75 8.91 -1.16
US Supplier 7.82 8.45 -0.63
Canada Region 7.71 8.58 -0.87
Canada Planner 7.51 8.85 -1.34
Canada Supplier 7.81 8.19 -0.37
EMEA Region 7.13 7.91 -0.78
EMEA Planner 7.01 7.83 -0.82
EMEA Supplier 7.32 7.79 -0.47Significant differences are shaded Green for Positive and Yellow for Negative
Chapter Education
Satisfaction Importance Difference
All Members 7.58 8.55 -0.97
All Planners 7.69 8.74 -1.05
All Suppliers 7.48 8.22 -0.73
US Region 7.77 8.74 -0.97
US Planner 7.91 8.97 -1.06
US Supplier 7.60 8.38 -0.78
Canada Region 7.08 8.23 -1.15
Canada Planner 6.97 8.21 -1.24
Canada Supplier 7.27 8.05 -0.78
EMEA Region 6.10 7.23 -1.13
EMEA Planner 5.79 7.00 -1.21
EMEA Supplier 6.23 6.85 -0.62
Career Connections
Significant differences are shaded Green for Positive and Yellow for Negative
Satisfaction Importance Difference
All Members 7.80 8.29 -0.48
All Planners 7.84 8.54 -0.70
All Suppliers 7.74 7.95 -0.21
US Region 7.92 8.40 -0.48
US Planner 7.98 8.67 -0.69
US Supplier 7.82 8.05 -0.22
Canada Region 7.55 8.12 -0.57
Canada Planner 7.46 8.35 -0.89
Canada Supplier 7.49 7.74 -0.25
EMEA Region 7.22 7.70 -0.48
EMEA Planner 7.05 7.69 -0.64
EMEA Supplier 7.30 7.49 -0.20Significant differences are shaded Green for Positive and Yellow for Negative
Conference Education
Find the Gap…
EDUCATION
•Elevated education and more of it
•Free events or webinars
BUSINESS OPPORTUNITIES
•Improve planner/supplier ratio
•Improve networking opportunities
•Introduce novel activities
COSTS
•Lower costs on everything
•Host networking events
CHAPTERS/MEMBERSHIP
•HQ needs to get more involved
with Chapters
•Improve new member
communication
•Leadership
Value Defined…
Chapter Satisfaction Performance is Sliding…
Satisfaction Varies By Member Type…
Satisfaction Increases With
Participation…
Leadership Factoid…
In 2009, only seven chapters scored their leadership lower than
an “8”,
In 2010, twenty-one chapters scored their leadership lower than
an “8”.
Chapter Leadership Action…
DELIVER REMARKABLE
EDUCATION
DELIVER BUSINESS
OPPORTUNITIES
HOW WILL MPI
SUPPORT YOUR
SUCCESS?
MPI Business Plan 2010-13
Create and harvest
meeting and event
content better than
anyone else
Amass unsurpassed planner
business intelligence
Support chapters to deliver
relevant local value
MEMBER VALUE
STARTS WITH YOU
42
WHEN WE MEET,
WE CHANGE THE
WORLD
MPI GLOBAL BUSINESS
UPDATE
