Opening session final
-
Upload
amanda-carlson -
Category
Documents
-
view
359 -
download
0
Transcript of Opening session final
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
COSA Welcome
Marg ScantleburyCOSA Chair
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SirsiDynix Welcome and Company Update
Matt Hawkins Chief Operating Officer
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SIGNS OF THE TIMES FOR LIBRARIES
• Today’s libraries face many challenges:– Economic pressures– Changes in library users needs
• Libraries have responded to the signs of the times– New public services, more digital collections– Collaboration efforts
• SirsiDynix is responding to the signs of the times: our focus– Products that are needed today– Services to help libraries be more efficient– Support to keep your system online and optimized – Proactively working together
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
OUR FOCUS
• SirsiDynix is responding to the signs of the times– Products that are needed today to help you better serve
your users– Services to help libraries get the most from their
technology– Proactively working together to find better solutions to
your problems– Improved support to keep your system online and
optimized
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
LIBRARY RELATIONS MANAGERS & SERVICES FOR YOUR LIBRARY
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
LIBRARY RELATIONS MANAGERS • Every customer will have an LRM• Giving you MORE:• Maximize your current technology investments• Orchestrate internal resources to ensure SirsiDynix provides excellent
services during complex customer projects.• Represent customers and their specific needs internally as they impact
technology roadmaps and future service offerings. • Engage with customer libraries, keeping them up-to-date on SirsiDynix
plans, upcoming trainings, user group meetings, conferences and other opportunities to learn and participate.
WORKING WITH SIRSIDYNIX
Wed 1:30 PM
WORKING WITH SIRSIDYNIX
Wed 1:30 PM
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SERVICES YOU NEED• Professional services to keep your library online and optimized
• Data services• Consulting services• Platinum & Premier Platinum Services
• SirsiDynix Mentor:• Training for librarians and staff• 60 days free for COSA conference attendees!
WE ALL NEED A MENTOR
Wed 11:40 AM
WE ALL NEED A MENTOR
Wed 11:40 AM
AT YOUR SERVICETUES 1:50 PM
AT YOUR SERVICETUES 1:50 PM
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
CUSTOMER SUPPORT• Improving customer support is a primary focus worldwide• 24/5 staffed, multi-lingual operations • Commitments:
– 50% same-day case resolution– 20% faster overall case resolution – Task Force Teams, clear escalation process for cases that are open for
longer periods of time• Results already showing improvement
- Susanne Strong and the APAC support team have worked down the APAC backlog of open cases by nearly 50% bringing it to the lowest level in more than a year!
ASK SIRSIDYNIX ROOM &WORKING WITH
SIRSIDYNIXWed 1:30 PM
ASK SIRSIDYNIX ROOM &WORKING WITH
SIRSIDYNIXWed 1:30 PM
Your feedback makes a difference!
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Product upgrade assistance- Free with your annual maintenance agreement- Contact support to schedule your upgrades, get the benefits of new
product features as they release
• New online Customer Support Center- Check it out in the Ask SirsiDynix Room
OTHER SUPPORT IMPROVEMENTS
WORKING WITH SIRSIDYNIX
Wed 1:30 PM
WORKING WITH SIRSIDYNIX
Wed 1:30 PM
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
THE SIRSIDYNIX APAC TEAM• Focus on overall growth in the region• Sales: Rick Branham• Regional team in place
– Ding Hengzhong– Continued local project management – Training and implementations– SaaS facility and support in Australia
WORKING WITH SIRSIDYNIX
Wed 1:30 PM
WORKING WITH SIRSIDYNIX
Wed 1:30 PM
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SirsiDynix Technology Update
Paul MoxonVice President, Product Management
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
FROM THIS…
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
TO…DEDICATED MAINTENANCE TEAMS
• Dedicated development resources to help with escalated cases – patches, patch clusters, & bug fixes
• Core development team focused on next release development
• Works directly with Client Care (Task Force)
• Customers have access to their escalated JIRA issues through Customer Support Center (CSC)
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
2010 PRODUCT ROADMAP
Q1 Q2 Q3 Q4 Q1 Q22010 20112009
Q4
Symphony 3.4 Symphony 4.0Symphony 3.3.1
DS 4.9
Horizon 7.5.1/HIP 3.21 Horizon 7.5.2/HIP 3.22Horizon Virtualization
Portfolio 4.0 Portfolio 5.0
Enterprise 3.1 Enterprise 5.0Enterprise 3.1.1
Director’s Station 4.8.1.1 DS 4.8.2
Web Reporter 3.4Web Reporter 3.3.1 Web Reporter 4.0
Symphony - German
Symphony Patron iPhone App v1.0
Symphony Patron iPhone App v2.0
Library Intelligence (LI) 5.0
Symphony - French Symphony – Spanish & Catalan
Enterprise 4.0
Language Pack Updates for Symphony 3.4
Released
In Development
Planned
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Released Symphony 3.3 & 3.3.1 in 2009– Microsoft SQL Server 2008– Support for VMWare– Major list of enhancements
• Symphony 3.4 - scheduled for Q4, 2010– Item Group Editor– Pull On-Shelf Holds Wizard– XML/Excel Report Output – ‘Right Click’ Shortcuts
SYMPHONY
SIRSIDYNIX SYMPHONY UPDATE
Tuesday, 1:00
SIRSIDYNIX SYMPHONY UPDATE
Tuesday, 1:00
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Horizon 7.5/HIP 3.20 - Q3, 2009– Major technology upgrade for Horizon and HIP– Support for latest database versions – Microsoft SQL Server
2008 and Sybase 15– Support for VMWare Virtualization Q4, 2009– Windows 7 support added in Q1, 2010
• Horizon 7.5.1/HIP 3.21 - Q1, 2011– Productized International features for ALL customers– Stock Rotation Module, Rentals (fees for checkouts),
Circulation restriction by Itype groups, etc.
HORIZONSIRSIDYNIX HORIZON
UPDATETuesday, 1:00
SIRSIDYNIX HORIZON UPDATE
Tuesday, 1:00
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Web Services and iPhone application for Horizon 7.4.x and 7.5.x– Q1, 2011 support for Horizon iPhone mobile application
(BookMyne 2.1)– Will require installation of Horizon Web Services to enable
BookMyne 2.1
HORIZON (Cont’d)
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
ENTERPRISE
• Enterprise 3.1 – Q2, 2010– Ability to add custom JavaScript– Call number display on hit list– Allow Publication Date Facet to display as a range– Make Federated Search displays consistent with
harvested search results– Patron-facing Help– Bowker ICE Support– Configuration option for specifying a default
pickup library for holds
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
PORTFOLIO–DIGITAL ASSET MANAGEMENT
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
PORTFOLIO SAMPLES: SPACE, WYOMING PLACES, AUSTRALIA
SIRSIDYNIX DISCOVERY PLATFORM UPDATE
Wed, 10:50
SIRSIDYNIX DISCOVERY PLATFORM UPDATE
Wed, 10:50
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SIRSIDYNIX WEB SERVICES• SOAP and Restful Web
Services enable: – Symphony & Horizon– Mobile Applications– New Web Sites– Portfolio– New SD Applications– New Customer
Applications– Library Intelligence (LI)
• Continued support of Symphony APIs
ApplicationsApplications
SirsiDynix Web ServicesSirsiDynix Web Services
DataData
e-Library Enterprise Portfolio BookMyne
DiscoveryWeb Services
Staff Mobile
HorizonWeb Services
Catalogs Web Sites Local Docs
Customer Applications
SymphonyWeb Services
Database A Database B ...
THE POWER OF API’S & WEB SERVICESTuesday, 1:30
THE POWER OF API’S & WEB SERVICESTuesday, 1:30
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
BOOKMYNE – YOUR LIBRARY ON AN IPHONE
• Version 1.2 Available Today– Updated Library list and My Account
pages– Added item call number, current item
location, number of copies, ISBN information, publisher, and published date to Item Details page
– French, German, Spanish language support
– More than 500 libraries are using it
• Version 2.0 - Q4, 2010– Enhanced Search, email, My Lists– Enhanced My Account functions– Find a library by name postal code, address,
etc.– Recommendations Engine: Novelist,
GoodReads, NY Times Best sellers
DIGGING DEEP INTO BOOKMYNE
Tuesday, 3:40
DIGGING DEEP INTO BOOKMYNE
Tuesday, 3:40
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
FINALLY…WE ARE HERE TO LISTEN & TO HELP
• Matt Hawkins COO
• Rick Branham All-round Superstar
• Liz Pitts Director Global Sales Training
• Chris Berry VP of Software Engineering
• Ken Bonney Supervisor Education Services
• Susanne Strong APAC Client Care Supervisor
• Julianne Hancock Global Marketing Mgr
• Paul Moxon VP of Product Management
• Carol Forlonge Sales Account Manager
• Mala Singapuri Sales Account Manager
• Inga Bozier Library Relations Manager
• Cathy Cusack Application Specialist
• Zichun Liu Client Care Manager, China
• Ding Hengzhong APAC Operations
• Amanda Carlson Library Relations Manager
• Katy Willcock Product Specialist
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
AND ONE LAST SIGN…
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Morning Coffee 10:20 – 10:50