Open Enrollment October 28 – November 18

Open Enrollment 2021Online Access Quick Start Guide

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OverviewWe want all our Walgreens team members to successfully access and use the Benefits Support Center website to enroll online for 2021 benefits.

This quick start guide shows how you can access the Benefits Support Center online whether you’re at work, at home or on the go! If you do not enroll before November 18, you risk not having medical and prescription coverage in 2021 – Act now!

Keep in mind: Each team member may have specific benefits available to them based on their location and role. The information shared in this guide is to provide an overview of how to access important information online available to them during Open Enrollment.

Side note: Information provided on this site may not be specific to the following team member audiences: Hawaii, Puerto Rico, USVI, San Francisco Union Local 648 (hired before Jan. 1, 2015), Alameda Union. The enrollment materials for those locations will align to their specific benefit plans.

To access the Microsoft Edge internet browser from a Store PC, look for the Microsoft Edge icon on the PC desktop. Then copy and paste this URL in the address bar: https://sso.walgreens.com/idp/idpLogin?PartnerSpId=saml.alight.com&TargetResource=https://sso.alight.com/portal

For more information about using Google Chrome or changing internet browsers on your Walgreens provided laptop, see the last page of this guide.

*Using Internet Explorer may prevent you from having a successful enrollment experience

For the best experience, use Microsoft Edge or Google Chrome as your internet browser*:

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Benefits Support Center Single Sign-on Link

Start here.From anywhere.Let’s make things easy-peasy for you!

Simply select and click/tap the active link below. Once you’ve done that, you’ll be prompted to enter your Walgreens OneID and password and be taken directly to the Benefits Support Center. You can do this from any device, anytime, anywhere for the quickest route to 2021 benefits!

https://sso.walgreens.com/idp/idpLogin?PartnerSpId=saml.alight.com&TargetResource=https://sso.alight.com/portal

Or, copy and paste this very official looking URL into your browser:

If these options didn’t work for you, read on for more ways to access the Benefits Support Center to enroll in your 2021 benefits…

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Start here. On your Walgreens provided device.You’re looking at your screen, (not on Internet Explorer), and you have at least 30 minutes set aside to start reviewing your benefit choices for 2021. What next?

Step 1 Step 2 Step 3 Step 4Open up your internet browser. Type in wbaworldwide.wba.comThen authenticate with your OneID and password

Arrive at WBAWorldWide – scroll down on the left…

Find and select the Benefits Support Center section under Quick Links:

You’ve arrived at the BenefitsSupport Center – either click/tap on the banner with the beachy scene or scroll down to open one of the Open Enrollment tiles on this page to view 2021 benefits choices!

Choose MeChoose Me

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Start here. On your personal device.You’re looking at the screen of your personal device, and you have at least 30 minutes set aside to start reviewing your benefit choices for 2021. What next?

Step 1 Step 2 Step 3

Open up your internet browser. Type in: www.BenefitsSupportCenter.comSelect Current Team Members on the Hello benefits page.

Log into the Benefits Support Center with your chosen User Id and Password. If you never logged in here before, you’ll need to create a profile. If you forgot your log in information, use the prompt for help to remember!

You’ve arrived at the BenefitsSupport Center – either click/tap on the banner with the beachy scene or scroll down to open one of the Open Enrollment tiles on this page to view 2021 benefits choices!

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Is the Benefits Support Center website still not working for you?iPhone users, we have one more trick up our sleeve:Scan the QR code above with the camera on your iPhone anywhere, anytime.

1. Agree to open the website QR Code message on your device’s internet browser.

2. Enter your Walgreens OneID and password.

3. Arrive at the Benefits Support Center page.

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iPhone Users

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Is the Benefits Support Center website still not working for you?Android users, we have one more trick up our sleeve:

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Android Users

BenefitsSupportCenter

BenefitsSupportCenter

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New to QR Codes? A prompt will appear if it’s your first time to use this feature. If it does, simply choose Allow. If you don’t have Google Assistant on your Android, you can download the Google Lens app from the Google Play Store.

1. Point your camera at the QR code and make sure that all four corners of the QR code are in view. Tap the magnifying glass icon to scan the QR code. You can find this at the bottom of your screen.

2. Tap the pop-up notification to be directed to the webpage embedded in the QR code.

3. Enter your Walgreens OneID and password.4. Arrive at the Benefits Support Center page.

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It’s go time!You’ve arrived at the Benefits Support Center Website!

Now that you’re here, it’s time for you to navigate all the benefits Walgreens has to offer you in 2021. You can select from the Open Enrollment tile, eGuide tile, and Virtual Benefits Fair tile to find everything you need to prepare and to enroll in benefits for 2021!

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1 This tile opens up your enrollment “form” where you review your choices and make final decisions.

2 This tile leads you to the Open Enrollment eGuide.Navigate through this digital benefits catalog and jump in to learn all there is about benefits for 2021!

3 You’re invited! Step in to the Virtual Benefits Fair! Connect with carriers, watch videos, pick up a few flyers, and more. This will help you make important decisions!

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If you are unable to access the Benefits Support Center website successfully after trying all the options available to you, give the Benefits Support Center a call.

We’re here to assist with your Open Enrollment choices and elections.

Benefits Support Center by phone1.855.564.6153

• Call to speak with a representative during business hours

• Virtual hold: have a representative call you back as soon as they are available

• Schedule an appointment: choose a day and time for a representative to call you

Representatives are available 8 a.m. to 5 p.m. Central time Monday through Friday and select Saturdays;9 a.m. to 3 p.m. Central time on Saturday, October 31, November 7, and November 14.

Contact info for the Benefits Support Center

Help is on the way!

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Choosing and using internet browsers

Team Members with a Walgreens provided laptop and Windows 10

Team members may need to download Microsoft Edge from the Software Center before taking these steps:

1. Select the Start/Windows logo button, and then type Default apps. You will be brought to a new screen.

2. In the search results screen, select Default apps.

3. Under Web browser, select the browser currently listed, and another window will pop up.

4. Select your browser of choice:• Microsoft Edge (preferred)• Google Chrome

Having trouble? For issues with your computer, software, network connection, mobile device, or other technical issues, open a Walgreens Digital Workplace (DWP) ticket under “WBA Worldwide” (view a job aid for more instructions). Or, call Walgreens User Support at 847-315-2222 from 7 a.m. to 6 p.m. CST.