OneBill Velatel Group China Presentation
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Transcript of OneBill Velatel Group China Presentation
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Mobile Billing Solution SaaSFor
VelaTel Group
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
System Logical Architecture
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill – Core Packages
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill – Core Package
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill – Full Package
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
TEST ENVIRONMENT
APP
LICA
TIO
N S
DAT
A B
ASE
FRONT END
Web
App
1
Web
App
2
Mediation+ Provisioning
Med
App
1
Med
App
2
DATABASE
DBN
OD
E2
App
Ser
ver 1
App
Ser
ver 2
STORAGE (PROD & REPORTING)
Med App 1WEB App1App Server 1 Selfcare 1
Med App 2WEB App2App Server 2 Selfcare 2
TEST ENVIRONMENTADMINREPORT APPBatch+Provisioning
BACK ENDDBN
OD
E2
Virtual Machine
Virt
ual M
achi
ne
Virtual Machine
Virt
ual M
achi
ne
2+3 Servers
AD
MIN
REPO
RT A
PP
DMZ
Selfc
are1
Batc
h Pr
oc
+Pro
visi
onin
g
Selfc
are2
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill – Failover and Redundancy
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill –DRP solution
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Customer Management
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Account Type Credit Limited Credit Debit
Class Node or Leaf <-> Parent or Child Nodes: Company; Department; Branch; Office; Retail; Reseller Leafs: Consumer; Subscriber; Employee
Category Residential or Commercial Groups (user defined list): Maritime, Aviation, Defense, ISP, AA
Billable The top senior “Ancestor” is Billable Descendants are optionally billable or non-billable Split billing at account level and/or service level
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Prepaid Solution
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Supports real-time AAA (Authentication, Authorization, Accounting) using:
User ID/Password (two-stage dialing) or ANI (One-stage dialing)
Reverse rating for the total left balance
Using latest RFC standards: Diameter and Radius
Enables real-time account disabling
Balance Manager for MSCC (Multiple Services Credit Control)
Provides internal IVR and external IVR interface
Flexible Tariff Plans
Prepaid Cards Lots Management
Customer Care & Self Care Applications
OneBill Prepaid Solution Highlights
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
System Prepaid Topology Overview
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill RTS and Balance Manager Highlights
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
AAA OneBill Real Time Server (Radius)
The OneBill Real-Time Server (RTS) is responsible for AAA real-time event handling:
Authentication – identifies the subscriber at service initiation: username/password, PIN, IMSI, MSISDN, CLI\ANI, MAC address, access device IP address and/or trunk ID
Authorization –based on the type of service, dialed number and origination of the call, the rating plan and the customer’s balance returns the maximum allowed duration or volume of the call or allocates a quota of volume MBs\KBs traffic or minutes: seconds. Bandwidth\Throughput setting; Idle time out, IP allocation, etc. Re-authorize or quota replenishment
Accounting Interim accounting and rating – credit reservation, creates partial UDRs,
split CDRs for crossing profiles Peak/Off peak rates, Days. Final accounting and rating – balance update, once the call is terminated
the OneBill RTS rates the call, stores a final CDR in the database and updates the customer’s balance instantaneously.
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Balance Management
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Balance Management
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
MobeeVoice Application Server Solution
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
MobeeVoice Server Solution
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
MobeeVoice Server Solution Highlights
Internal IVR function for playback of announcements, DTMF collection and voice recording
External IVR interface based for large scale and highly scalable solutions
Java and web-based, allows service development on top of extensive Java APIs using Java development tools
SCE for service setup, testing and customization
Web-based management tools support platform and service management (customized per service)
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Supported MobeeVoice Pre-paid Services
Interactive language selection ANI-based authentication & Dialed number-based
authorization Calling card number & password IVR collection and
authentication Destination number collection and authorization Money balance/time remaining announcements Time expiration warning Change password feature Calling card recharge/money transfer feature ANI Assignment to a calling card feature Calling card service branding New call without re-authentication using mid-call “##”
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Prepaid call flow example (initial call setup)
PSTNPSTN
OneBill MobeeVoice Application Server
OneBill Billing & CC System
Subscriber Database
SS7 Call Setup
SIP Call Setup(INVITE)
OK
OK
Media GW
SoftSwitch
Media GW
External IVR
SDP
WelcomePrompts
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Prepaid call flow example (IVR, AAA phase)
PSTNPSTN
Subscriber Database
Authenticate/Authorize Request
Accept
Card Number, PIN,Destination Number
(DTMF)
Voice Prompts
Media GW
SoftSwitch
Media GW
External IVRPlay & collect
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Prepaid call flow example (final call setup phase)
Prepaid call flow example (final call setup phase)
PSTNPSTN
Subscriber Database
SS7 Call Setup
SIP Call Setup(INVITE)
OK
Start Accounting
OK
Conversation
Start Timer
Media GW
SoftSwitch
Media GW
SIP Call update(re-INVITE)
External IVR
OK
OneBill MobeeVoice Application Server
OneBill Billing & CC System
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Prepaid call flow example (call cutoff phase)
Prepaid call flow example (call cutoff phase)
IP Network
PSTNPSTN
Subscriber Database
SS7 Disconnect
SIP Disconnect(BYE)OK
OK
Stop Accounting
OK
Timer Expired!
Re-Invite
OK
CDR
Media GW
SoftSwitch
Media GW
External IVR
SDP
Re-enter IVR Menu
OneBill MobeeVoice Application Server
OneBill Billing & CC System
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Provisioning
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Provisioning Capabilities
Add/update/delete subscribers and services information, including service features
Provisioning to various network elements
Define the order of provisioned network elements
Rollback of the provisioning; the relevant cases are identified by the provisioning platform
Support scheduled provisioning commands
Support pre-defined profiles
Supported protocols: TCP/IP Socket, Serial (RS-232), CORBA, telnet, SMPP, FTP, XML, SNMP, LDAP, X-25
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Provisioning Flow
711 LES Switch
HLES POP
ProvisioningAgents
Agent1
Agent2
Agent3
Provisioning Server
The CSR adds a feature to an account service
The Provisioning Workflow Hands the request to thevarious NEs and to theOneBill DB
Feature created (or failure)
Operation success/failureindication
The request is passed to the Provisioning Server
Clients
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Currently Supported Provisioning Network Elements
• Softswitches: Nortel CS2000, Ericsson IPT, Cisco BTS, Veraz, IP Gallery, MobeeVoice
• TDMA: Nortel MTX, Ericsson• CDMA: Sprint M2M Gateway, Lucent
5ESS• Wireline: Nortel DMS100, Teles• GSM: Nortel DMS, Siemens D900,
Ericsson, ZTE ZXG 10• GSM-r: Siemens D900 (via Switch
Commander)
• Paging: Weblink host-to-host API• Prepaid: Lightbridge, Comverse• SMS: Comverse, Sprint• OTA: ORGA, Smarttrust• IN: Siemens Advantage IN• VMS: Comverse
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Business Processes
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Challenges
Handle operation flows that involve several users and span over a period of time
Automating processes according to the operator’s unique business model
Time to market – adapting business processes to new conditions and requirements rapidly
Customizing new or existing business processes independently
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Business Processes – Logical Architecture
Provider 2
Provider 1OSS & BSS SystemsMINDBill
DB
WF EngineOrder Management
Trouble Ticket
Custom BP
Web CSR
Address validation
Credit score
Fulfillment
Provisioning
Workforce Mng.
Technician Tickets
BPDevelopment
Business Processes – Logical Architecture
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill Business Processes
Order Management
Account Creation
Update Account and Contract
Trouble Ticket Management
Dispute Management
Provisioning
Scheduled Package Change
Debt Collection (overdue)
Payment Arrangement
Notification Letters
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Trouble Ticket
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Trouble Ticket – Configurable Navigation Between Steps
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Debt Collection – Overview
The Debt Collection process is an automated business process that manages and schedules a predefined set of collection actions for overdue customers.
The purpose is to improve revenue assurance and minimize revenue leakage. Flexibility is achieved by using a business process engine. All the triggers and
collection actions are configurable. It is possible to define several Debt Collection paths to comply with collection
needs of different customer categories, e.g, Residential, Corporate, Government, etc.
Debt collection is applicable to both ‘Open’ and ‘Close’ invoice rules. Only one single DC process may be active per account at a time even if several
overdue invoices exist.
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Debt collection flow
Collection process
Action 1:Call
customer
Action 4:Close acount
Action 2: Send Invoice
reminder
Action 3:Suspend
calls
DC Triggering process
End of process
Delay
Delay
Delay
DelayInterrupt
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Debt Collection flow
Collection process triggering: A daily process searches for all overdue invoices that passed the
grace period. If the sum of a customer’s overdue invoices crosses a predefined
threshold, the DC process is initiated. A Collection Path is started performing a predefined sequence of
collection actions. Collection steps may be automatic or may require manual
approval/intervention through the DC GUI.
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Payment Arrangement (PA)
Payment Arrangement is an installment agreement between a customer and the service provider.
The current debt is being split into a series of smaller monthly amounts, making it easier for the customer to pay the debt
Only a single PA is allowed per account PA can be started from account home page or from Debt Collection step On agreement breach Debt Collection will resume from the same step Interest rates and handling fee due to overdue amount are suspended while PA
is effective
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Partner Management
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Agents Third-party entities that convince people to become customers and benefit from the
various services offered by a provider (or by various providers) Agents receive a commission based on the revenue generated by the accounts they “bring
in”
One or more agents per account Default Agent’s commission can be updated on account level to reflect the exact amount
received for the account An agent can receive two types of commissions:
Based on a percentage of the calls placed by the subscriber; Based on a fixed rate per call, per invoice, or per minute (minimum invoiced amount to be
commissioned can be defined)
The commission received by an agent can be calculated either according to one of the rating types, or to any defined combination
Intermediate calculation – daily calculation for each agent for increased performance – summary reports are created faster
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Interconnect Solution
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill Interconnect - Highlights
• End Of Month – Dispute & Reconciliation• Managing Partners• Mediation & Rating • Aggregation• BI & Reports Analysis• Least Cost Routing• G/L
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
End of Month – Dispute & Reconciliation
• Graphical tool for dispute & reconciliation management– Search and display system traffic (from own switches)
– View traffic details for each destination (number of calls, duration, charges)
– Possibility to export traffic to files (in order to be sent to the partner)
– Issue traffic declarations – configurable layouts per partner
– Display traffic reported by partner – can be manually inserted or imported
– Compare system and partner traffic
– Edit aggregated traffic according to compensation reports
– Close month (invoices can be generated)
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Partner Management• Partners
– Multiple types available: International, ISP, Local PSTN, Mobile Operator, International VoIP, etc. – Postpaid model
• No limit for total debt• Configure debt collection for overdue invoices
– Limited credit model• Set limit on total debt (includes invoices open balance & non-invoiced usage)• Configurable actions when limit is reached (notification letters, suspend service, etc.)
• Agreements– May consist of one service or a list of services– Services such as voice, dialup, data, fax, content, e-mail, and many others– Rating and bundling of unlimited combinations of services
• OneBill Customer Care is used to manage partners and agreements– Create, search, view and adjust partner details (contacts, phone ranges, etc.)– Add and update agreements– Review invoices, accept and review payments
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Partner Management - Mediation
• Vast mediation experience interfacing with various network elements – Batch mode
• Variety of collection protocols: FTP, SFTP, local/network drives, etc.• Process any CDR types: binary, text, ASN.1, etc.
– Online mode• Standard protocols: RADIUS, Diameter, SIP, CAMEL, etc.• Custom HTTP protocol (when network elements do not support standard
protocols)
• CDRs are guided to the correct partner agreement and service– Partners are defined based on: Trunks, Prefixes - Calling/called number ranges
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Partner Management - Mediation
• Origination traffic (Partner to RRSat)– CDRs are ignored for retail subscribers– CDRs are duplicated for partner
• Termination traffic (RRSat to Partner)– CDRs are charged for retail subscribers– CDRs are duplicated for partner
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Partner Management - Mediation – Example
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Partner Management – Wholesale Rating
• Flexible and powerful rating engine – Unlimited number of services rating schemes and billing plans
• Three main types of charges– Setup (one-time) charges – charged once at service activation. – Recurring (periodic) charges – charged every predefined period – Traffic charges – wholesale and/or session, dropping rates (stepped/tiered)
• Wholesale rates examples– Monthly traffic volume – Stepped / Tiered intervals
From 0 to 100000 min: 2$/minute• Above 10000: 4$/minute
– Minimum traffic volume
• From 0 to 400000 min: 1000$ (FLAT)• Above 400000 minute: 1$/min
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Partner Management – Aggregation
• Large amounts of CDRs per single interconnect statement/invoice– After rating, traffic is aggregated into daily and monthly buckets – Traffic is aggregated per service and destination– Aggregate number of calls, duration, amounts, etc.– Buckets are updated automatically after recalculation of original traffic
• System performance is increased– Reports are produced faster– Quick drill down when disputes over differences arise– Swiftly identify the source of divergences– Invoices are produced faster
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Partner Management – LCR (Least Cost Routing)
Focus on revenue assurance and increasing operators margins
The Least Cost Routing solution includes
Importing into the tariff definition each partners’ rates (A-Z)
Automatic LCR matrix creation - holds the best 3 rates for a destination
Marks CDRs with the LCR indicator priority according to the LCR matrix
Report that shows CDRs with non-optimal routing
Indicates that the network routing tables have not been updated accordingly and that a corrective action is needed ASAP.
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Reports & BI
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Reporting – Crystal reports & CMS OneBill Reports are complementary to the OneBill billing platform Crystal reports - Built-in reports (more than 30 reports)
Account list Outstanding debts A/R – Annual accounts receivable Billing cycle Adjustment summary Agent commissions Product Catalog
Crystal reports – User-defined / customized reports CMS (Call Management System) for usage based reports
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
Conclusions
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill Global Centralized Billing - SaaS
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
OneBill as a SaaS mobile billing application is maintained and updated more frequently than traditional software, in many cases on a weekly or monthly basis. This is enabled by several factors:
The application is hosted centrally with global fail-safe features. New releases can be put in place without requiring customers to physically install new software.
The OneBill application only has a single configuration, making development testing faster.
The application vendor has access to all customer data, expediting design and regression testing.
OneBill as a Global Solution for Providers:
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OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
For further details contact
Adonis Valamontes AG Tech Holdings Ltd.