OMNICHANNEL RETAIL

SOLUTIONSBy TOUCHPOINT Consulting Corporation

Retail is Everywhere

INTRODUCTION

• Omnichannel retailing at the crossroad of online retail, affiliate marketing, mobility & social networking.

• A way for retailers seeking to satisfy customers who increasingly want the Brand User Experience from both Digital & Physical.

• In order to survive, successful merchants have to include both digital & physical and deliver to their customers part of a seamless customer lifecycle.

Benefits from Each Word

CUSTOMER TOUCH POINTS

CUSTOMER LIFECYCLE

CUSTOMER INTERACTIONS

Note: Voice of Customer programs are used to measure customer engagement with merchant/Brand. Collected data and insights are often used in post-purchase to come up with relevant follow-up initiatives.

OUR SOLUTIONS

RDO: Retail & POS

Solution Retail Development Office Platform

Description Comprehensive & scalable software solution for medium to large retail businesses.

Features • Modular platform• Real-time communication between

outlets• Open architecture: Easy to deploy,

faster performance for an improved scalability

• Database neutral: Full control over how the data is stored and used.

eRDO: Online RetailSolution Online Retail Development Office

PlatformDescription Easy to setup & powerful stand alone online

retail & payment platform. Can also be easily integrated with RDO solution for powerful retail solution reaching to customers both physically and digitally.

Features • Payment gateway• Logistics & delivery management• Online helpdesk, resource center• Easily plugs in with other TPC solutions

such as RDO & Loyalty program.

KROWDKICK: Social Deal PlatformSolution KrowdKickDescription Allows merchants to engage customers &

social fans & followers with social word-of-mouth deals and transform them into a powerful mechanism for acquiring tens of thousands of new leads and even more followers!

Features • Improves engagement & online visibility• Increases social reach (Friends, Fans &

Followers)• Lead acquisition & footfalls• Zero-cost earn media & coupon

distribution• ‘one click redeem’ with RDO & eRDO

platforms

Loyalty & BenefitsSolution Loyalty & Benefits Platform

Description Allow you to customize, manage & scale up loyalty program & attached benefits for various retail customer segments.

Features • Can be used for single or mutliple Brands/Outlets

• Choose from various presets loyalty schemes & membership tiers

• Card-linked offers ready• Integrates with RDO & eRDO platforms

at membership / customer ID level

Total Solution Benefits

GIVEAWAY

With a comprehensive range of platforms to support your omni-channel retailing needs, TOUCHPOINT Consulting is ready to support your business secure & deliver the next best offer to consumers consistently across multiple online & offline touch points.

Our Business

Founded in 2008

Privately owned Consulting & IT development business

Based in Ho Chi Minh City, Vietnam

Servicing Clients over South East Asia.

Specialized in providing consulting & development services in Retail, Social & Digital Marketing, Healthcare & Education

Consulting & Development Services

Software & solution audit

Business analysis & planning

Business planning

Digital & Social Marketing strategy

Software development & implementation

Maintenance & Support

Project management

Our Clients

Our Team

Etienne Ricco (Mr.) – Managing Director

•10+ years experience in digital marketing with experience in account servicing, business & platform development, social strategy planning.

•Account Director at NEW MEDIA Worldwide, Full Service Digital & Media Agency (DMS Group)

•Business development director for MSN ASIA

•Intl. Master in business management at SKEMA Business School (Paris, France)

•Bachelor of Sciences in Finance and business management (Poitiers, France)

Our TeamThanh Do (Ms.) – Technical Director

•Advanced software engineering and management certificate with Motorola, Adelaide, Australia

•MBA and Bachelor of Sciences in Computer Science, University of Calgary, Alberta, Canada

•15+ years experience in consulting and web/software development (client/server apps, e-commerce, web apps)

•5 years at senior management of software company with clients in USA, Europe, Japan

•Chairwoman of VINASURE, Third Party Administration in Insurance

•Member of Vietnam Professional Network Engineers

Thank you for your attention.

Contact us for more details:

info@touchpoint-consulting.com