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Running Sainapse® with PACEOmnichannel intelligence 24x7

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PACE leverages extensibility features of Sainapse to establish base for scaling across geo’s, languages, product groups and divisions.

Omnichannel intelligence 24x7R

PACE, our approach to Sainapse implementation, is designed to ensure

• Ease of transition

• Speed to impact and

• Lay foundation for continual improvement

With its tools and accelerators PACE guides implementation team through successful implementation of Sainapse delivering on targetimpact.PACEdelivers

• Seamless integration with existing system landscape and wokflows

• Identificationandadditionofhighimpactnew knowledge elements and remediation

• Painless cut over

Processes to track performance and push continualimprovement.

Sainapse delivers sub-second firsttimerightresolutioncreatingopportunity for B2B customer support makethenextgentransition.

PACEhelpsdefineanddeliverthistransitionwithinweeks.

time

100%

accu

racy

Go LIVE 90 days

unning Sainapse® with PACE

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repare—Installing frameworkRunning Sainapse® with PACE

PPreparephasethenneedsidentificationandbuilding out of custom objects needed to makeSainapsefitintotargetprocessandsystemlandscape.

PACEisdefinedbycoreobjectiveofdeliveringomnichannelfirsttimerightrecommendation and remediation at quickestpossibletime.PACEphasesandstepsaredrawnfromthissingularobjective.

Sainapse implementation starts with confirmingtargetdatastore(s)andidentifying integration needs across engagement channels, data stores, sources of knowledge, and downstream remedial systems.Targetdatatypes,especiallythosecomingasattachmentsarealsoidentified.

Key next step is to ascertain existing data quality and identifying smart actions that could bridge much of these gaps and deliver highaccuracyresultsfromDay0.PACEtools and guides enable enterprises realize thesesmartresultsquickly.

B2B customer support struggles with increasingly complex landscapes, language fragmented engagement channels and disparate knowledge sources coupled withpoorqualityofdata.

AI implementation in B2B customer support therefore needs to cut through these challenges and deliverimpactwithinweeks.

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Going live with Sainapse in Customer Support is like switching on to cruise controlonhighway.WhileimpactfromSainapse pays for this transition many times over it doesn’t risk deterioration ofexistingservicelevelsevenforaday.

PACE ases Sainapse into enterprise’ existing landscape andprocesseswithoutahitch.

A ct: Going liveRunning Sainapse® with PACE

Ensuring availability of Sainapse infrastructure with appropriate security, privacyandaccesscredentialsiskeyfirststepinthisphaseofimplementation.ConfigurationscreatedinPreparephase then needs to be tested out with appropriate relevant transaction, knowledge and remediation data to secure a‘go’.Itsimportantthatresultsofsmartactionstakentofulfillknowledgegapsaremadeavailable.AllextensionsbuiltusingSainapse Edge Service must also be ready andmadeavailableforgo-live.

PACE details out multiple process steps and checklists for implementation team andensuresreadinesswithcompliance.

Sainapse cognitive engine is then trained andvalidatedforonelasttime.

We recommend a period of parallel run during which existing process runs alongside Sainapse recommendations, remediationsandthemediscovery.

Parallel run allows for process and knowledge input adjustments as well as configurationstuningtomaximizeimpact.

On go-live we onboard your operations to BayesUP,Bayestreesupportsystem.

Sainapse is fastest to impact and delivers highaccuracycustomersupportfromDay0.

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Machine learning recommendations and searches improve dramatically with increasingquantaofdata.Killer impact of Sainapse – instant action resolution of raised requests, consistency of experience acrosschannelsandsignificantreduction in support costs – are realized as Sainapse processes picksuptransactionvolume.

limb: 90 days to ~90%Running Sainapse® with PACE

• Identifying scripting and workflow opportunities for quicker actions

• Adjusting rendering methods – for example global page rank vis-a-vis page rankwithinadocument.

AreusedbyBayestreeteam.

Bayestree’s Customer Success consultant works closely with implementation team throughtheClimb.

All through Climb phase we track Sainapse accuracy performance and audit trails to ensure stability of implementation and move

Periodofimpactclimbfollowsaftergo-live.

PACE processes and checklists detail out possible actions that create an intensive push towards improving Sainapse recommendation / resolution accuracy and effectiveness.

Processes / checklists such as

• Adding knowledge sources

• Substitution logic to speed up learning of contextspecificterminologies

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Sainapse’s insights and theme discovery capabilities help spot emerging issues before they reach critical values and unearth gaps in enterpriseknowledgeandworkflows.

ThemediscoverybasednextstepactionslieatcoreofPACEEnhance.

Enhance phase delivers ‘Run Book’ that’s tailored for target scope and Sainapse care team.

BayesUP then works with your internal care team and keeps Sainapse instance updated delivering

Omnichannel Intelligence 24x7

nhance: Run and continual improvementRunning Sainapse® with PACE

EAs businesses evolve it becomes imperative to take stock of ‘knowledge’ that has lost its significanceandremediationsthat’sgonepastitsuse-bydate.Inadditionenterpriseskeep acquiring and divesting businesses changing business language mix and abbreviationlandscape.

Instituonalized continual improvement steps are central to success and stickiness of enterpriseAIapplications.PACEhelpssetupthisfunctionwithdefinedmarkers,stepsand recommended frequency of actions ensuring continual improvement in cycle timeandaccuracy.

High bar of impact achieved through earlier phases of implementation now needs to be protected as volume grows, people churn, customers’ asks shiftandnewworkflowsgetadded.

PACE checklists and Sainapser run time dashboards enable enterprises monitor performance and leverage BayestreesupportviaBayesUP.

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levers have done

• Get ready for Customer Service 2020

ummarySSainapsebringsanomnichannelunifiedcrossplatformcrosslingualAI answerforyourCustomerServiceneeds.

PACE implementation approachensures afailproofacceleratedpathtoimpact.

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Sainapse makes it possible to transition tonextgen.CustomerSupportwithomnichannel experience of instant first-time-rightresponseresolutiondespite▬complexityofprocess,systemsandlanguages.

PACE approach of implementation with industry beating Sainapse capabilities makes this transition structured, measurableandhighimpactwithinweeks.

Ask Sainapse how to

• Drop solution time dramatically – evenby >80%

• Bring service ops cost down like no

Running Sainapse® with PACE

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