OLC Experience © Organizational Learning Center

1

Dates Plant Customer Project Goals Work Done OLC Team

1990 Various Electric PowerResearchInstitute (EPRI)

To understand the level of implementation ofquality improvement methods in US powerutilities

Investigation / researchstudy at various powerplants across the US

Bob McQueen,Laura Uden

1991 to1992

Allen Plant TennesseeValley Authority(TVA)

To develop plant’s business plan, identifyimprovement opportunities, and planimprovement projects

Plant leadership training Bob McQueen,Laura Uden

1991 to1999

Various Electric PowerResearchInstitute (EPRI)

To establish power utility working groupconsisting of experts to lead improvementresearch

Numerous meetings toprovide information andreview research

Bob McQueen,Laura Uden,Ron Murata

1993 to1994

John SevierPlant

TennesseeValley Authority(TVA)

To improve organizational teamwork andidentify performance improvementopportunities

Organizationalteamwork training

Bob McQueen,Laura Uden

1993 to1994

GeraldAndrus Plant

Entergy To improve organizational teamwork andidentify performance improvementopportunities

Organizationalteamwork training

Bob McQueen,Laura Uden

1993 to1994

Barry Plant SouthernCompany

To improve organizational teamwork andidentify performance improvementopportunities

Organizationalteamwork training

Ron Murata,Chuck Ralston

1993 to1994

BridgeportHarbor Plant

UnitedIlluminatingCompany

To improve organizational teamwork andidentify performance improvementopportunities

Organizationalteamwork training

Ron Murata,Chuck Ralston

1993 to1994

BridgeportHarbor Plant

UnitedIlluminatingCompany

To improve leadership skills and identifyleadership improvement opportunities

Plant leadership training Ron Murata,Chuck Ralston

1994 to1995

San JuanGeneratingStation

Public Service ofNew Mexico

To use benchmarking and other plantimprovement methods to improve the plant’sash handling system

Plant improvementtraining, benchmarkingtraining

Bob McQueen,Laura Uden

Power Utility Improvement Projects Conducted by theOrganizational Learning Center

OLC Experience © Organizational Learning Center

2

Dates Plant Customer Project Goals Work Done OLC Team

1994 to 1995

New Madrid Power Plant

Associated Electric Cooperative

To use benchmarking and other improvement methods to improve how external contractors are managed

Plant improvement training, benchmarking training

Bob McQueen, Laura Uden

1994 to 1995

Merom Power Plant

Hoosier Energy To use benchmarking and other improvement methods to improve the management system

Plant improvement training, benchmarking training

Ron Murata, Chuck Ralston

1994 to 1996

Thomas Hill Power Plant

Associated Electric Cooperative

To use benchmarking and other improvement methods to improve the water chemistry processes

Plant improvement training, benchmarking training

Bob McQueen, Laura Uden

1997 to 1999

Clark Sunrise Station

Nevada Power Company

To improve the plant’s predictive maintenance and outage maintenance systems

Plant improvement training, benchmarking training

Bob McQueen, Laura Uden

1997 to 1999

Reid Gardner Station

Nevada Power Company

To improve the plant’s outage maintenance system

Plant improvement training, benchmarking training

Bob McQueen, Laura Uden

1998 Coal Creek Station

Cooperative Power

To evaluate the management system and identify improvement opportunities

Plant management system evaluation

Ron Murata, Bob McQueen

1998 to 2000

Reid Gardner/ Clark Sunrise Stations

Nevada Power Company

To develop long-term strategic goals and objectives that are supported by employees, to do improvement training

Strategic planning training, plant-level improvement training

Bob McQueen, Laura Uden

1999 to 2000

Cassano Plant

AEM (Italy) To study the management system, identify opportunities for improvement, and build leadership skills

Evaluation, plant improvement training, benchmarking training

Bob McQueen, Ron Murata, Laura Uden

2001 Coal Creek Station

Cooperative Power

To reevaluate the management system and identify improvement opportunities

Plant management system evaluation

Ron Murata, Bob McQueen

2001 Various Electric Power Research Institute (EPRI)

To document the improvement methods discovered from the research to be most effective for power utilities

Research, documentation

Bob McQueen, Ron Murata, Laura Uden

2003 Various China Electric Council

To design in cooperation with Tsinghua University a training program on “Process Management and Improvement in Power Utilities” that is suitable for use throughout China

Certificate program was developed, and was presented to and accepted by CEC

Bob McQueen, Ron Murata, Laura Uden and Tian Li of Tsinghua Univ.

OLC Experience © Organizational Learning Center

3

Dates Plant Customer Project Goals Work Done OLC Team

2002 N/A Peking University To develop and provide an Operations Management Course.

Provided a four-day course and various workshops in Peking and Shanghai, China.

Bob McQueen, Laura Uden

2005

Bob McQueen,Ron Murata

2006 Bob McQueen,Ron Murata

To help power plant leaders reduce operational risk.

Provided four-day courses in Singapore (June and November).

Provided four-day courses in:• India (February)• Malaysia (May)• Singapore (May)

To help power plant leaders reduce operational risk.

N/A Terrapinn Training

Terrapinn TrainingN/A