OhioHealth Revenue Cycle Work At Home Program. Background Financial assistance application (FAA)...

OhioHealth Revenue Cycle

Work At Home Program

Background Financial assistance application (FAA)

processing 6000+ FAA’s processed per month Imaged worklist Facility and physician charges/accounts Two financial systems 11.5 FTE’s American Community Survey reports 5.8

million people (4.3% of the US work force) worked the majority of their time at home in 2010

Goal

Provide efficient, accurate processing of financial assistance applications while reducing administrative costs and providing remote working opportunities for associates.

First Step

Associate involvement Win – Win situation Assist with ground work Accountable for successful program Co-workers support Build leaders

Motto

Working from home is a privilege and should be treated as such

Managers Role

Support Structure Contacts Next Steps Challenges Reiterate Privilege

Ground Work

Legal documents that provide the work at home structure and associate agreements Review with Legal Department Review with Human Resources

Cross Reference Existing HR Policies

Acknowledgement Document General

Performance standards Subject to policies Program involvement may be terminated at any

time Notification of change in ability Notification of change of address/phone number Record calls Time records Not a substitute for child or adult care Maintain safe working environment No liability for injuries outside of home work area

Acknowledgement Document Schedule, Management and Time

Existing work schedule Comply with time keeping Overtime Activities considered hours worked

Setting up Training Travel time to pick up/deliver work Meetings

Activities not considered work time System Downtime Travel time for meetings/training

Acknowledgement Document Equipment, Space and Supplies

Acknowledgment of receipt of equipment, software and materials (separate exhibit)

Remain property of organization Phone line if needed Cannot alter, modify or upgrade software Cannot copy, duplicate or allow others to copy Protect equipment, software and materials Cooperation to secure the collection of property

upon termination, or liable for reimbursement

Acknowledgement Document

Access by representatives of organization Deliver, install, etc.. of equipment,

software, and materials Inspect home office for safety hazards Inspect after an accident or injury Audit compliance with policies Any other purpose required by law

Advance notice of access if applicable

Acknowledgement Document

Confidentiality Maintain for medical records, medical reports,

medical data and information, financial information, and business plans

Reasonable precautions to protect information Written or printed information to be kept in a

locked file, inaccessible by others in home Not discarded in home trash but shredded Destroy or return information to organization

Program Guidelines Document

Parameters and understandings of program Does not alter existing terms and

conditions Not an employee benefit but a

privilege Business and time governed by

polices and law


Eligibility Current position at least 6 months and not on a

performance improvement plan or disciplinary action

Demonstrated ability to work independently Demonstrated ability to meet productivity Sound knowledge of processes and procedures Proven time management skills Communicate and share information Private work space with a door High speed DSL or cable internet Allow organization associates access to home office


Self Selection for Participation Considerations Private, quiet, dedicated workspace? Door or closure for privacy? Connectivity services? Room for PC, telephone, etc…? Am I organized, self-motivated, able to stay

focused? Good at managing time? Comfortable without face-to-face interaction

with manager and co-workers? Comfortable with keeping my manager

informed about work issues, questions, etc…? What happens if it doesn’t work?

Return to Work Site

Productivity and Monitoring

Utilize current system reports developed to monitor and track productivity for on-sites

Same associate score card used QA performed on each associate

Sample Sign On ReportUser Audit ReportGenerated: Aug 9, 2012 12:12 AM EDT

VPN Logins and Logoutsnull

Aug 8, 2012 12:00 AM EDT - Aug 9, 2012 12:00 AM EDT

Start Time Username Event Name Source IP Destination IP

2012-08-08 15:31:34 TWO843 Logout Success 107.10.131.79 172.31.69.18

2012-08-08 12:54:35 TWO843 Login Success 107.10.131.79 172.31.69.18






Home Visits by Management

First one within two weeks of implementation

Two per year Yearly evaluation Mid year touch base

Equipment Purchase Arrangement/Agreement

Evaluate costs vs. savings $3000 per associate

Scheduling work times

System availability Supervisor / lead support Work completion IT Support Calls to patients / customers

Miscellaneous

Return on-site if all requirements not met

Confidentiality for all our patients High speed internet connection

Must be in the home Cannot use lap tops

Pilot

30 days 2 associates Must be disciplined Other associates depending on

success What if it doesn’t work?

On Site

Monthly Department Meetings Quarterly Revenue Cycle Meetings Training and Education Committee

Work Accommodation

Associate Health and Wellness assists with costs in providing some equipment for use at home

Accomplishments to date Since 2/1/12 six associates working full time from home,

one part time Daily productivity increase by 20% (from 37 applications

per day to 45) Opened office space for expansion/increase in future

staffing Free up parking spaces Team collaboration Associate satisfaction Reduce gas/transportation costs for associates Healthier associates

Better manage diabetes Weight loss

Home Office

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Questions?

Contact Information

Mary Cox [email protected] 614-544-6220

OhioHealth Revenue Cycle Work At Home Program. Background Financial assistance application (FAA)...

Documents

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