Od UX až po integraci a bezpečnost. Nechte se CGI provést implementací Salesforce

© CGI Group Inc. Confidential

From UX to full integration and security.Let CGI guide you through Salesforce implementation project.

Martin Škořepa, Director, Emerging Technologies29th September 2016

2 Confidential

About us

CGI is the World’s

5th largest independent information technology and business process services company

Canadian Owned, Headquartered in Montreal, Quebec

High-end business and IT

consulting

End-to-end IT and business process services

40 years of successfully

partnering with our clients

Client proximity model complemented

by unique global delivery network

100+ leadingIP-based solutions

Focused industry and domain expertise

68,000 professionals,

85% shareholders*

CAD$ 10B annualized revenue20 Billion Backlog

Serving 10,000+ clients

400 officesin 40 countries

9.4/10 clients wouldrecommend us for

further work

9.29/10client satifaction score

3 Confidential

Our Salesforce Competence

Bangalore

Montréal, QCSherbrooke, QC

CANADA

INDIA

FRANCE

ENGLAND

SWEDEN

SydneyAUSTRALIA

Toronto, ONVictoria, BC

FINLAND

10Salesforce Centers of Excellence Worldwide

27,000+Users enabled in 11 languages 70%

SFDC consultants certified (Administrators or Developers or Service Cloud )

30+clients & 150,000+

users deployed globally

Chennai

CZECH REPUBLICNETHERLANDS

USA

Professional teamBusiness consultantsArchitectsDevelopersTesters

Experienced teamVarious industryNearshore deliveryAgile approachUX, Integration, Mobile, Advanced Analytics

Certified teamForce.com developerAdministratorAdvance AdministratorSales Cloud ConsultantService Cloud ConsultantPardot Consultant

http://www.google.ca/url?url=http://certification.salesforce.com/developers&rct=j&frm=1&q=&esrc=s&sa=U&ei=hgiUVduvH4jNsAWrxJWQAg&ved=0CBkQ9QEwAg&usg=AFQjCNET58KXdbUFOnHopNosD7TAG5jGBA










4 Confidential

The successful Salesforce implementation story

User Experience

Core system Internal systems

Integration

Migration

Advanced analytics

Security

External influence

5 Confidential

User experience

Beautiful design is not important, when whole product is unusable.

6 Confidential

Our approach to User Experience

• Every feature is tested for best usability by Salesforce team

• Can be easily damaged by customizations

• We use features for UX designers contained in Salesforce CRM

• Our UX designer supervises during project implementation to provide best User Experience

7 Confidential

Integration and migration

It might seem that the integration has already been solved:

However, keep in mind that:

• Successful automatic integration influences User Experience• Integration and migration may consume half time of total project time

Stan

dard

Sal

esfo

rce

API

s

8 Confidential

Our approach to integration and migration

Consider business requirements

Always follow EAI patterns

Set master data management

Mock service during development

Consider Salesforce API limits

Consider dry run for migration

9 Confidential

Getting diamonds from data

External Data

Internal Data Data

Integration and

Management

“Big Data”

Data In Insights Out

Descriptive Analytics:

Flexible Reporting / Ad-hoc reporting

Predictive Analytics:

Forecasting and Probability Models

Diagnostic Analytics:

Discovery / Visualization

Save time and provide unique and innovative insights

Decision maker(s)

Ground Truth

Data2Diamonds™

BI M

atur

ityBu

sines

s val

ue

Prescriptive Analytics:

Optimization

10 Confidential

From our Lab: Office space utilization

11 Confidential

External influence

Example 1: Example 2:

General Data Protection Regulation (GDPR)• Strengthen and unify data protection for

individuals within the EU • Addresses export of personal data outside

the EU• Give citizens back the control of their

personal data

Cloud computing in banking• Cloud computing = outsourcing• Risk analysis• Risk management

12 Confidential

Security

Identity management

Data confidentiality

Logs and audit trails

Unique compliant

requirements

Personnel security

Compliance

Data access controllability Data integrity

Physical security

Encryption

Cloud security controls

Privacy

Salesforce solution

CGI consultancy

External product CipherCloud

13CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVEDCIPHERCLOUD | © 2015 | ALL RIGHTS RESERVED 13CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED

TRUST PLATFORM

CIPHERCLOUDProtection

• Advanced Encryption• Tokenization• Malware detection

CipherCloud Trust Platform

ControlControl• Data Loss Prevention• Advanced policy engine• Compliance controls

• Anomaly detection• Activity monitoring• Cloud discovery

Visibility

Internal Users


Seamless User ExperiencePreserves critical application functionality

Extensive Ecosystem SupportIntegration to internal and external tools

Cloud Security Gateway: Strict Data Residency

Searchable Strong Encryption & TokenizationStops unauthorized access to protected fields

Exclusive Customer Key OwnershipTrue zero-knowledge security and compliance

Williams, Smith, 734 Maple StreetBurlington, VT, [email protected] Preferred, 4468-3198-3244-729

જFଡ# る KM 回 5ঘKઋ] 今 6} ,જFଡ#る KM 回 5 ঘ K ઋ] 今 6} VT, 입 =时 K 今 ઋ@ 間 %ଯV. ଌত K5 VBত2ଌK KM

Authorized User Not Authorized

Seamless to authorized users Keys never leave the enterprise Sensitive data never exposed in the cloud


Cloud Security Broker: Visibility and Control

Complete Policy-Based EncryptionEnforce internal and external protection

Activity Monitoring & AnalyticsUser behavior, privileges, settings & anomalies

Shadow IT Discovery & ReportingIdentifies and categorizes over 10,000 apps

Compliance Scanning & Enterprise DLPAuto-discovery, classification, and DLP controls

Multi-cloud visibility and control Seamless support across devices Enterprise integrations

Marketing instance for sharing collateral with channel partners

North American sales – RFIs and RFPs (excluding Canada)

ICAP

Risk scoring & analysis

18CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED

Seamless Integration with the Salesforce Ecosystem

OutlookPlug-in

Data Loader

SOQL Explorer

SOAP

HTMLHTML

SOAP

eMail Services

Web2Case /Web2Lead

Crypt Decrypt WS

eMail Relay

Mobile Gateway

Mobile Connections

Browsers

Apex

eMail

Enterprise Control

Over 100 successful AppExchange integrations in production

19CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED 19CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED

Customers Results

Leading revenue in CASB marketHighest renewal rate - over 90%Industry recognition – 12+ awards 2016 @ RSAMarquee enterprise customersVertical expertise: financial services, healthcare, pharma, government, telco, global data privacy

Technology Innovation

Cloud gateway security pioneerStrong Searchable EncryptionFIPS 140-2 validationAPI model for 100s of clouds“Open API” founder with CSADeep enterprise integrationSaaS application awareness

Complete CASB Platform

Shadow IT Discovery

DLP Policy Control

UEBA Monitoring

Data Protection

Threat Prevention

Cloud Security market pioneer6-years of technology leadershipExperienced technical team17 patents Comprehensive CASB solutionOn-premises, SaaS & hybridMulti-mode: inline & API modes

CipherCloud Innovation and Leadership

Confidential

Our commitment to youWe approach every engagement with one objective in mind: to help clients succeed

Od UX až po integraci a bezpečnost. Nechte se CGI provést implementací Salesforce

Technology

Transcript of Od UX až po integraci a bezpečnost. Nechte se CGI provést implementací Salesforce