Attitudes &

Job Sat

Attitude & Job

Satisfaction

isfaction

Attitudes “Evaluating

statements or judgments concerning objects, people or events”

Components of attitudes

The emotional or feeling segment of

an attitude

The opinion or belief segment of an

attitude

An intention to behave in a certain

way towards someone or something

EmotionalComponent

BehavioralComponent

InformationalComponent

Types of Attitudes

Job Satisfaction Job Involvement

Organizational Commitment

Job Satisfaction

“The term job satisfaction refers to an individual’s general attitude towards his or her job. A person with a high level of job satisfaction holds positive attitudes toward the job, while a person who is dissatisfied with his or her job holds negative attitudes about the job”

Job Involvement “The degree to

which a person identifies with his or her job, actively participates in it, and considers his or her performance to self worth”

Organizational Commitment

“The degree to which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization”

Functions of Attitudes The Adjustment function The Ego-Defensive function The Value-Expressive function The Knowledge Function

Changing Attitudes Barriers to changing attitudes Providing new information Use of fear Resolving discrepancies Influence of friends or peers The co-opting approach

JOB SATISFACTION

What is meant by Job Satisfaction?

“A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experience”

“Job satisfaction is a result of employees’ perception of how well their job provides those things that are viewed as important”

Influence on Job Satisfaction

The work itself Pay Promotions

Supervision Work group Working

Conditions

The work itself “The extent to

which the job provides the individual with interesting tasks, opportunities for learning, and the chance to accept responsibility”

Pay “The amount of

financial remuneration that is received and the degree to which this is viewed as equitable that of others in the organization”

Promotion Opportunities “The chance for

advancement in the organization”

Supervision “The abilities of

the supervisor to provide technical assistance and behavioral support”

Coworkers “The degree to

which fellow workers are technically proficient and socially supportive”

Working Condition

“Employees are concerned with their work environment for both personal comfort and facilitating doing a good job”

How employees can express Dissatisfaction

Exit Voice Loyalty Neglect

Exit “Dissatisfaction

expressed through behavior directed towards leaving the organization”

Voice “Dissatisfaction

expressed through active and constructive attempts to improve conditions”

Loyalty “Dissatisfaction

expressed by passively waiting for conditions to improve”

Neglect “Dissatisfaction

expressed through allowing conditions to worsen”

Outcome Of Job Satisfaction

Satisfaction and performance Satisfaction and turnover Satisfaction and absenteeism

Ways to enhance job satisfaction

Make job more fun Have fair pay, benefits, and promotion

opportunities Match people with jobs that fit their

interests and skills Design jobs to make them exciting and

satisfying