NINJA VAN

Order Process Manual Booklet

• Only start with order processing when you have the item on hand and ready to send out

• Please process your order(s) strictly from Step 1 to 6. Do not skip any step(s) or stop with the process halfway through

• Do not process the order if Payment mode: SevenElevenAddress:

- Missing Unit Number- 7-11- Changi Airport- PO Box- Pop station- Restricted area and Protected places

THINGS TO TAKE NOTE

**Any issues stated above, please email mp-operations@sg.zalora.com

Click on the "+" to check if you have the stock for that item.

If No, tick the item and cancel it immediately (**Before printing out the invoice)

If Yes, please proceed to pack the package first before proceeding with other steps

STEP 1: CHECK FOR STOCK

If Yes, proceed to print out the invoice.

STEP 2: PRINT INVOICE

Choose Ninja Van Marketplace and Create Package & Next

STEP 2: PRINT INVOICE

Just key in any invoice number for your own reference

Save Invoice Number & Next

STEP 2: PRINT INVOICE

STEP 2: PRINT INVOICE

INVOICE PRINTED

Printed InvoiceReturn Label (except beauty/non-returnable products)

Product

3 ITEMS

STEP 2: PREPARE THE PACKAGE

STEP 3: PRINT SHIPPING LABELS

Choose Ninja Van Marketplace and click Create Package & Next

STEP 3: PRINT SHIPPING LABELS

Select Shipping Labels

STEP 3: PRINT SHIPPING LABELS

Ninja Van Shipping Labels a.k.aTA-Q-BIN Airway Bills.

Print out and paste on the parcel for efficient delivery.

COD orders will be indicated on the shipping label for Ninja Van to collect cash amount.

Pack the package and insert in the return label (excluding non-returnable items)

STEP 3: PRINT SHIPPING LABELS – MULTIPLE ORDERS UNDER SAME CUSTOMER

** Shipping labels are for each individual order

Different tracking IDs for different orders, will not reflect as Delivered

Do not pack 1 order into separate parcels. Ninja Van can only recognize each shipping label once and traceability will be lost if there are more than one item to the same waybill.

ZALORA will not be liable if you have packed them in this manner and cannot be found.

STEP 4: CHANGE STATUS TO READY TO SHIP

Lastly, Click Ready to Ship Tracking ID will be automatically generated in the system. Ninja Van will receive the pick up request automatically and will pick up the parcel on

the next day 9am-6pm. No need to fill up any pickup request form. Please refrain from setting your order to R2S on a Friday night if a weekend pick up is

not feasible. Ninja Van does not have Sunday/PH pickups

• In case of a failed pickup, kindly email shippercare_sg@ninjavan.co to request for a reschedule

• If your warehouse/shop is not open during weekends, kindly do not set the status to Ready to Ship on Friday**

PICK UP