Nicole Richardson 14005 Kornblum Ave., Apt. #201, Hawthorne, Ca. 90250 * Tel: 424-354-7112

Email: nicolesrichardson@yahoo.com

Profile

Friendly service-oriented, hard working, fast learner seeking a position through which I can add value to a company while growing professionally.

Experience

Bus Operator, LuxBus America, Anaheim, CA. 9/2014 – PRESENT

•Daily operations in public transportation on local fixed routes and safely transporting passengers to and from designated stops.

•Sufficiently performs daily Customer Service / Public Assistance.

•Prepares and files necessary reports as needed.

•Prepares daily paperwork.

Bus Operator, Servisair / Swissport, Los Angeles, CA. 3/2014 – 10/2014

•Daily operations in public transportation on fixed routes on LAX airfield and safely transporting passengers to and from designated terminals.

•Provided passengers information and directions.

•Prepared and filed necessary reports as needed.

•Prepared daily paperwork.

•Safely boarded and alighted disabled passengers.

Transit Road Supervisor / BTW Trainer, MV Transportation, Los Angeles CA. 2/2010 – 3/2014

•Supervised the operations of public transportation and 20+ operators on local fixed routes and paratransit service, insuring its effectiveness.

•Daily Public Assistance / Customer Service practiced directly and indirectly, by means of Public Information and Directions.

•Managed and investigated complaints, incident and accident situations in the field, as well as prepared reports.

•Promoted and enforced Policies, Safety and ADA rules and regulations, while in the field and guarantee operators perform duties in a professional manner.

•Conducted extensive behind the wheel training and retraining of new hires and current employees (in classroom & in the field).

•Drove uncovered / available routes (if operators weren’t available), to prevent interruption in line of service.

Van Driver, The Children’s Center, Lancaster CA. 4/2009 - 2/2010

•Transported children and adults to appointments in a safe manner, with exemplary customer service and hospitality.

•Patiently and efficiently assisted those with special needs.

Bus Operator, LA County Metropolitan Transportation Authority, Los Angeles CA. 7/2000 - 4/2008

• Daily operations in public transportation on local fixed routes and safely transporting passengers to and from designated stops.

•Provided assistance with information and directions.

•Prepared and filed necessary reports as needed.

•Safely boarded and assisted disabled passengers and oversaw the collection of accurate fares.

Education

•Antelope Valley College, Lancaster, CA - 2/2008 – 12/2009

•Los Angeles Harbor College, Wilmington, CA – 2/1996 – 5/1999

•Mount St. Mary’s College, Los Angeles, CA – 8/1994 – 12/1996

•Los Angeles Center for Enriched Studies, Los Angeles CA. , High School Diploma received - 6/1994

Skills

•Possess 14+ years of superior Public Assistance / Customer Service experience, direct and indirect.

•4 years of direct Transit Road Supervision and BTW (Behind the Wheel) Trainer experience.

•Proficient in Microsoft Word, Excel and Vista with over 14 years of experience. Competent in all office functions which include PBX phone system, phone etiquette, fax, copier, scanning and filing.

•Good written and oral communication skills, performance and organizational skills and detail oriented.

Licenses & Certifications

•CA CDL (Commercial Driver License), Class B with Passenger and Air Brakes Endorsement - Expires 09/09/2019

• DOT Medical Card – Expires 9/29/2016