Nice efficiency shame about effectiveness
3
•patient details accurate •minimal waiting time •seen at short notice Results measures •Accurate diagnosis •Effective medication •Good advice •Information Process measures Customer Process owner Supplier Process measures Customer Process owner Supplier •patient details accurate •effective data gathering •effective examination •accurate diagnosis •accurate prescription •effective data gathering •accurate review •accurate drug selection •good drug availability •patient •symptoms •feelings •condition measures Process Customer Process owner Supplier Visit to Doctors INPUT OUTPUT
-
Upload
gerard-jordan -
Category
Documents
-
view
135 -
download
4
Transcript of Nice efficiency shame about effectiveness
•patient details accurate
•minimal waiting time
•seen at short notice
Results
measures
•Accurate diagnosis
•Effective medication
•Good advice
•InformationProcess
measures
CustomerProcess owner
Supplier
Process
measures
CustomerProcess owner
Supplier
•patient details accurate
•effective data gathering
•effective examination
•accurate diagnosis
•accurate prescription
•effective data gathering
•accurate review
•accurate drug selection
•good drug availability
•patient
•symptoms
•feelings
•condition measures
Process
CustomerProcess owner
Supplier
Visit to Doctors
INPUT OUTPUT
Process
measures
CustomerProcess owner
Supplier
•patient
•symptoms
•feelings
•condition
Improvement initiative undertaken by Receptionist
Objective: Increase speed of processing
Success: Processing time cut by half-well
done---or is it?????
Visit to Doctors
INPUT OUTPUT
Cause and effect & sub-optimisation
On target but missing the point
•inaccurate diagnosis
•incorrect medication
•wrong advice
Visit to Doctors
INPUT OUTPUT
Results
measures
Process
measures
CustomerProcess owner
Supplier
Process
measures
CustomerProcess owner
Supplier
•patient
•symptoms
•feelings
•condition measures
Process
CustomerProcess owner
Supplier
•Process in halftime •incorrect patient notes
•improper diagnosis
•improper prescription•incorrect medication
•wrong advice
