A Messagefrom our Chief Experience Officer

Our members have been through so much, personally and professionally, and are constantly adjusting their lives to the changing times. We are also experiencing change as our former CEO is no longer at Neighbors. I am excited for the opportunity to lead us in the interim as we search for new leadership.

We want to assure our members that we hear you when you tell us your needs and are constantly adapting our methods and services to do so. Each day we are evaluating our in-branch, online and mobile procedures to balance the safety of our members and employees.

You can rely on our Online and Mobile Banking1 platforms to stay connected to your funds and make secure payments from anywhere. When you call us at 314-892-5400, you can speak to one of our Live Agents who are always eager to help. If you are out and about, visit one our Interactive Transaction Machines (ITM) with Live Agent at many of our locations to perform most transactions from the comfort of your vehicle.

Our genuine interest is in the safety and success of our members. No matter what your financial need is, we’re happy to help. You can count on us for security and stability, and as always, we greatly appreciate your membership.

Rosanne GramlingChief Experience Officer

NextDoorQUARTERLY NEWSLETTER

Summer 2020

Go Contactless withConfidenceIn your search for ways to make secure and contactless purchases, you may find our variety of Online and Mobile options are a good fit for your continually changing lifestyle.

Adding your Visa® Platinum Credit and Debit Cards to your Mobile Wallet allows you to make secure purchases quickly and easily. If you don’t have Mobile Wallet, download our Mobile App1 on your Apple or Android device, and snap a picture of your Visa Platinum card to make it your card of choice for all purchases.

In September, Zelle® will replace our current Popmoney® payment system. With Zelle you can easily split the cost of a bill, request money for a group gift or pay back your roommate for your share of the rent. Zelle is accessible from both your Online and Mobile Banking platforms, and once enrolled, delivery of funds will typically take place in minutes.2 Stay tuned to NeighborsCU.org for this great feature in September.

Get answers on our website with our new Live Chat feature. You can speak to a Live Agent, during normal business hours, who can answer any questions you might have about our products and services.

Each of these services allow safe, convenient purchases and quick answers either at home or on the go. For more information or to sign up for our Mobile Wallet, Credit and Debit Cards, Zelle or make use of our Chat feature, visit NeighborsCU.org today!

Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 1Message and data rates may apply from your wireless carrier. Must be enrolled in online banking to activate. 2To receive money in minutes, the recipient’s email address or U.S. mobile number must already be enrolled with Zelle. Restrictions apply. See NeighborsCU.org for full details

1Message and data rates may apply from your wireless carrier. Must be enrolled in online banking to activate.

Introducing Our New Cash Access Now (C.A.N.) LoanThis year has been full of unexpected events and expenses. As you continue to adapt your household budget, we want to offer you another financial tool, with our alternative to payday loans. Our new Cash Access Now (C.A.N.) Loan provides a better way to get quickly needed, short-term funds without resorting to risky, high-cost payday loans.

Break the cycle of high-interest, high-fee payday loans? Yes, you C.A.N.! Our C.A.N. Loan provides the fast cash you need, but also establishes a way to save money to avoid the payday loan cycle. For each C.A.N. loan, part of the proceeds is deposited to a reserve savings account. This helps to start building up reserves for future cash needs.4

For more information or to apply for a C.A.N. Loan, visit the Loans page on NeighborsCU.org or contact us at 314-892-5400 and one of our agents can help you.

4A $40.00 fee is charged each time the member takes a loan. Funds from the reserve account are used to pay off the final loan. Rates accurate of 07/15/20. No additional deposits allowed. No withdrawals allowed until the balance reaches the loan amount of previous Cash Access Now Loan. If the reserve account never meets or exceeds the loan amount and no further loans are requested, members must wait 6 months to withdraw the funds. Rates and terms subject to credit qualifications, as well as other factors.Membership required. Restrictions apply. Visit NeighborsCU.org for full C.A.N. loan details.

You have worked hard for your home, now let the equity in your home go to work for you. With a 3-Year Fixed Intro-Rate of 3.95% APR5 on our HELOC, you can focus on consolidating debt or starting a new home project without having to worry about rate increases for three years. We make it easy to start the process:

1. Visit our Home Equity page on NeighborsCU.org

2. Download our Home Equity Loan Application Checklist

3. Apply on our website, Mobile App1 for iPhone or Android or you can also call our Home Equity Department at 314-892-5400, Option 4

Every step of the process is done in-house, giving you quicker access to the funds when you need them. Enjoy our awesome rate and no closing costs!6 You can also look forward to borrowing up to $150,000, drawing on your line of credit for up to 10 years and taking up to 15 years to pay off the balance.

5APR=Annual Percentage Rate. 3.95% APR rate is applicable for the first three years (36 months) of loan. Rate is subject to credit qualifications. No additional discounts. Not valid for existing Neighbors HELOCs or Home Equity Loans. Had there not been an introductory rate discount, the applicable rate would have been 4.25% APR. APR adjusts annually after the introductory period during the life of the loan based on the Prime Rate published in The Wall Street Journal, plus a margin based on creditworthiness. Maximum APR is 15.0%. Other rates and terms available. 6If loan is paid off and closed within 36 months from opening of loan, member must reimburse the credit union for fees paid. Membership eligibility required. Restrictions apply. Visit NeighborsCU.org for full details. NMLS: 509288

Create Your Vision with a Home Equity Line of Credit

YOUR

FUTURE IS BRIGHT

Thank You to the Hazelwood Branch for Over 44 Years of ServiceAs of July 15, 2020, our Hazelwood Branch inside the Network Distribution Center was permanently closed. In addition, the Hazelwood ATM will be permanently removed from this location this September. The Howdershell, Jennings and St. Peters branches are excited to now serve our Hazelwood members.

If you have any additional questions or concerns regarding the Hazelwood branch or ATM closures, please contact us at 314-892-5400.

Thank You“Thank You for helping me with my credit card offer. You really did a fantastic job of taking care of my needs and meeting my expectations of service. I will continue to bank with Neighbors, long after my auto loan is paid off.”

- Jerry S., Member Since 2018

Christmas Club Payout Coming this FallIf you have a Christmas Club account, the 2020 payout will be on Friday, October 2.8 Don’t have a Christmas Club account? Call, click, or come in to open this special account and add to it throughout the year so you’ll have plenty of funds set aside for the holiday season!8The credit union charges a penalty for early withdrawals from the Christmas Club.

Congratulations to our New Branch Managers

We are excited to have these new Branch Managers in 2020!

Bring Home the Savings with a Mortgage Refinance

The peace of mind that comes with a lower mortgage payment is something you deserve. If you currently have your mortgage with another lender, we would like to show you how much we could potentially help you save. Instead of paying extra interest, you can put more into savings and help reinforce your family budget.

It only takes three easy steps to get started saving:

• Visit our mortgage page on NeighborsCU.org

• Calculate your savings with our refinance calculator

• Apply online or in-branch to start saving7

We invite you to make the switch and refinance your mortgage with us. No matter which loan option you choose, our experienced loan officers will work with you every step of the way to not only to help you take advantage of our currently low interest rates, but to also to give you peace of mind.7Rates are fixed or variable, based on your final loan amount and finance charges. The actual interest rate and fees available to you will be based on your credit history, property type, loan to value, and may be different than the rates displayed here. Please contact a loan officer for current rates and fees. Rates are subject to change without notice. Additional rates and terms may be available. Mortgages available in Missouri and Illinois only. The above example APR’s are based on owner-occupied, one-unit, single family primary residences. Membership eligibility required. Restrictions apply. Please call 314-892-5400, ext. 11095, for details on all products. Fixed Mortgages: Minimum down payment of 5% (or 3% for Fannie Mae Homeready Mortgage) required. For example, a $250,000 purchase price with 20% down payment and $200,000 financed is the example used for the APR above. Minimum loan amount of $50,000 required. The interest rates used in the foregoing examples are based on current market rates reflecting 20% equity and a 740 credit score, are for purposes of example only and are not meant to be relied upon. This is not a credit decision or a commitment to lend. Depending on loan guidelines, mortgage insurance may be required. If mortgage insurance is required, the mortgage insurance premium could increase the annual percentage rate (“APR”) and the monthly mortgage payment. APR reflects the effective cost of your loan on a yearly basis, taking into account such items as interest, most closing costs, mortgage insurance, discount points (also referred to as “points”) and loan-origination fees. Membership eligibility required. Restrictions apply. Visit NeighborsCU.org for full details. Neighbors Credit Union Mortgage Services NMLS #509288

We Care about our Communities Earlier this summer, Neighbors employees were excited to give back to the community with donations of time and funds.

In May, Neighbors Credit Union sponsored a lunch for the St. Louis County Library’s Free Lunch program. Partnering with Operation Food Search, 450 meals were distributed to needy families at the Florissant Valley, Lewis & Clark and Weber Road branches.

In June, we donated to the Urban League of Metropolitan St. Louis to assist with their education, empowerment and community service efforts.

Thank you to our Neighbors employees and members for your continued dedication to serve our communities.

JuliusSims

Fenton

TatianaGillum

Downtown

If you have any questions or comments regarding the credit union, or if you’d like to apply to be on Neighbors Credit Union’s Board of Directors, please address your letter to the following:

Supervisory Committee, P.O. Box 270551, St. Louis, MO 63127-9804

Follow Us!

You already know that your children are great savers. We want them to get more than just interest out of the money they deposit. As of April 1, 2020, we instituted the S.M.A.R.T (Student Money Awareness and Readiness Track) program, and now includes members ages 0-22.

One perk of this new program is the 10.00% APY10 that S.M.A.R.T. accountholders will receive on the first $1,000.00 in their accounts! Additional balances of $1,000.01 and over will earn 0.25% APY.

In addition to that amazing rate, S.M.A.R.T. is going to have plenty of games, comics, articles, online tools, helpful hints and more available to help make savings decisions as they grow. Make sure to keep visiting NeighborsCU.org/home/club/SMART for updates and information on program events and offers.

No matter if your special saver has been a member for years, or you just opened an account for them yesterday, we are proud of every one of our S.M.A.R.T. savers and look forward to leading them on their financial journey!

10APY = Annual Percentage Yield. 10.00% rate only applies to the first $1,000.00 in the account balance. All additional balances will have a 0.25% APY. All S.M.A.R.T. program offers are open for members ages 0 – 22 only. Restrictions apply. Visit NeighborsCU.org for full program details.

Newsletters Moving to Online FormatWe are excited to send you the Quarterly Newsletter in electronic form. The same accurate information, exclusive specials and Neighbors news that once arrived in your mailbox is now arriving in your Inbox. Not only will this help you get the newsletter sooner, but using the links will help you access online information more easily.

Whether you have been with us for years or just joined last week, Neighbors Credit Union is proud to have you as a member and we are constantly evaluating how to best serve your financial needs. Going forward, all members will be receiving the newsletter in electronic form.

We appreciate your patience as all of us at Neighbors Credit Union find new ways to improve on our high standard of service to you.

Interactive Transaction Machines coming to New Halls Ferry BranchWe are working to enhance your banking experience with new Interactive Transaction Machines (ITM) with Live Agent at our New Halls Ferry location at 11899 New Halls Ferry Rd. During the construction, the drive-up lanes will be unavailable Monday August 24 – Friday, August 28.

During that time, we invite you to use Online or Mobile Banking platforms to stay connected to your funds. Both of these options allow you secure and contactless access to your accounts, the ability to transfer funds and even pay your bills online or on the go.9

Stay tuned to NeighborsCU.org for details on the New Halls Ferry ITM installation and the pending ITM installation at our Jennings branch. If you have additional questions, please contact us directly at 314-892-5400.

9Bill Pay is free for 120 days and then no charges thereafter with checking, eStatements and paying at least three bills a month. If not, fees may apply. Restrictions apply. Visit NeighborsCU.org for details.

314-892-5400 NeighborsCU.org

Downtown ▪ Ellisville ▪ Fenton ▪ Florissant ▪ HazelwoodJennings ▪ Manchester ▪ South County ▪ St. Peters

Howdershell