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Visio2 troubleshooting guide

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VISIO2 after 2007

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Symptoms of the problem (click on the relevant line)

No control screen display.

The control screen does not switch on or has frozen up.

The oxygen consumption is too high.

The control screen works but nothing happens, even if you override manually.

The right hand pressure gauge is below 2.5 bars on all dosers.

The right hand pressure gauge is above 2.5 bars on one of the dosers.

The pressure on the right hand pressure gauge does not reach 2.5 bars on one of the dosers.

The pressure on the left hand pressure gauge stays at 0 on one of the dosers.

The pressure on the left hand pressure gauge is above 2 bars on one of the dosers.

The Norton tube (noodle) on the outlet of one of the dosers disconnects constantly.

The equipment will not run in automatic mode.

The equipment does not work and the machine shows an error code.

The right hand pressure gauge is below 2.5 bars on one of the dosers.

Yes No

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Is the equipment connected to a power supply?

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Disconnect and reconnect the device to reinitialise it.

Has the machine restarted?

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Is the equipment connected to the regulator properly?

And is the pressure at 6 bars?

(sometimes the connection is poor due to oxygenation)

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Is the pressure on the right hand pressure gauge at 2.5 bars?

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And is the pressure at 6 bars?


Manually override in small increments by turning the regulator clockwise to 2.5 bars.

Did this help to solve your problem?

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Is the pressure on the left hand pressure gauge over 2.5 bars?

Completely unscrew the regulator, carry out a manual override in order to remove any impurities, then reset the pressure to 2.5 bars.

If the problem persists, the doser module is defective. Contact our after-sales service.


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Carry out a manual override. Are the solenoid valves working?

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Are the Norton tubes (noodles) on the doser outlet and the tank inlet disconnected?

If yes If no

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Check the ceramic element; it may be broken or the pipe connecting to the diffuser may be disconnected.

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Is the device's outlet coupling properly connected?

(risk of a poor connection due to oxygenation).

Yes No

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Is the diffuser clogged?

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Check that the pipe between the device and the diffuser is not squashed or blocked, disconnect the Norton tube from the diffuser, carry out a manual override and the gas

should flow.

Does the left hand pressure gauge fall again immediately?

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Is the diffuser clogged?

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Check that the pipe between the device and the diffuser is not squashed or blocked, disconnect the Norton tube from the diffuser, carry out a manual override and the gas

should flow.

Does the left hand pressure gauge fall again immediately?

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Have the tank and dose volumes been programmed?

Yes

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Is the programmed dose compatible with the volume programmed?

(max 120mL/L/month).

No

If yes If no

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Check that there are no leaks in the circuit (see attached procedure).

Defective machine or supply

Contact our after-sales service.


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The equipment is ready for use.


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The O2 supply circuit is blocked.



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The equipment’s outlet connection is not connected or is not connected securely (risk of poor connection due to oxygenation).

Replace the coupling.

Doser outlet 2/4 (ref: 1.6SortieDoseur2/4).


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Clean the ceramic element (see attached procedure); check that it is working properly in a bucket before putting it back in the tank.


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You can repair it with a stainless steel olive or replace the entire tube.

ref: 215TA10MO


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Replace the coupling.

Doser outlet 2/4 (ref: 1.6SortieDoseur2/4).


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Clean the ceramic element (see attached procedure). Check that it is working properly in a bucket before putting it back in the tank.


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Pipe blocked - replace it.

Note: This happens if you switch off the device without taking the diffuser out of the wine or if you leave it to soak in cleaning solution without disconnecting it.

If effect, the wine or cleaning solution will consume the oxygen in the tubes and rise up to the dosing device, crystallise, block all the tubes and may even damage the dosing module, resulting in

it needing to be replaced.

It is very important to remove the diffuser from the tank and to disconnect it as soon as it is no longer in use.


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Clean the ceramic element (see attached procedure). Check that it is working properly in a bucket before putting it back in the tank.


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Pipe blocked - replace it.






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The machine has lost its calibration value; you can check it on the "SETTINGS" screen. If this value is 0, you will need to reprogramme it.

The machine is programmed in the "SETTINGS" menu: enter the code "8574" then enter the calibration value for each doser and reset the code to

0.


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0.0 0.0

USER CODE

SYSTEMCODE

Repair following the attached instructions or contact our after-sales service.


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Check the power supply and connections.


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Either the screen or the machine is defective.

Contact our after-sales service for a replacement.


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Set the O2 bottle outlet pressure to 6 bars.

Reminder: it is the difference in pressure between the supply at 6 bars and the back pressure at 2.5 bars that acts as a reference for the device to

operate.


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While carrying out a manual override, gently tap on the black screw next to the right hand pressure gauge; a solenoid valve may be stuck.

Otherwise, the solenoid valve or the solenoid valve coil is defective.



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The equipment’s outlet connection is not connected or is not connected securely (risk of poor connection due to oxygenation).

Possibly replace the regulator outlet coupling.

Ref: 3.1.SD1


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Set the O2 bottle outlet pressure to 6 bars.

Reminder: it is the difference in pressure between the supply at 6 bars and the back pressure at 2.5 bars that acts as a reference for the device to

operate.


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Defective dosing module.



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Check the regulator setting by turning it anti-clockwise; if the pressure does not drop, the dosing module is defective. Contact our after-sales service for

a replacement.


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Defective solenoid valve coil.



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Leak in the pipe between the device and the tank. Repair it with a joint or replace it.

Ref: 1.6Manchon


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Internal circuit blocked.







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Enter a tank volume in hL and a dose in mL/L/month.


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Often it is an inputting error: enter the desired values again.


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The machine has lost its programme.



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Thank you for using Vivelys' online help.We hope that we have met your expectations, and are available to help if you need

any further information.

Please do not hesitate to contact us by email or telephone:

[email protected]

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Do you need more help?Were you unable to solve the problem using the online troubleshooting guide?

Please contact our technical support team by email or telephone:

[email protected]

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