Staar Trek The Next Generation STAAR Trek: The Next Generation.
Next Generation Service Management What is ITaaS?
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Harold Petersen Director Advisory UXC Consulting Next Generation Service Management What is ITaaS ? [email protected] www.uxcconsulting.com.au Leadit Conference, Melbourne 13-15 August 2014
Transcript of Next Generation Service Management What is ITaaS?
Harold PetersenDirector AdvisoryUXC Consulting
Next Generation Service Management
What is ITaaS ?
www.uxcconsulting.com.au
Leadit Conference, Melbourne
13-15 August 2014
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An increasing amount of Cloud Services
1. Operate Anywhere
2. Maintain vendor leverage
3. Leverage existing investment
4. Optimise costs
5. Future-proof your cloud strategy
6. Access unique capabilities
7. Create resilient architecture
8. Support future business models
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‘Overcoming IT Management challenges’ and
providing ‘Value’….
• What comprises ‘Next Generation Service Management ?
..... in the context of current disruptive developments ?
• And how to achieve and enforce it ?
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‘Just’ doing more with less is no longer an option
TECHNOLOGY ERAS
Client-Server Mobile-CloudMainframe
THEPROBLEM
INFLECTION
POINT
STEADY IT BUDGETS ABILITY OF IT TO DELIVER BUSINESS EXPECTATIONS
IT can’t keep
up with
increasing
Business
expectations
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Next Generation Service Management
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Self service access to IT Services
• Increase visibility, agility and control
• Instant provisioning
• Standardise technology stacks
• Leverage all resources
• Service Catalogues
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An End-to-End Services View
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The traditional IT Delivery Model is “No Longer be an Option”
• Lack of user control
• Long lead times for new
solutions (months/years)
• Large upfront capital
investments
The Results___________________
The Process
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Service Delivery : ‘IT as a Service’ (ITaaS)
• Reduction in time to
market
• Improvement in
productivity
• Higher asset utilisation
The Results_____________________
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Engagement model : IT the broker of Build & Run
SuppliersIT Service Management
Sourcing aggregation &
Governance
Business
Service Strategy
Architecture & Service Design
Service Level Management
Service Ownership
Supplier Management
OLA Mgt
CSI
Service Operations
Service Transition & Projects
IT Service
Engagement
Business
Strategy
Business
Processes
Supplier
Operations
Supplier
SLM
Design
Transition
Supplier
Strategy
ICT Governance
Sourcing aggregation
Service Integration
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Governing Build & Run
SuppliersIT Service Management
Sourcing aggregation &
Governance
Business
Service Strategy
Architecture & Service Design
Service Level Management
Service Ownership
Supplier Management
OLA Mgt
CSI
Service Operations
Service Transition & Projects
IT Service
Engagement
Business
Strategy
Business
Processes
Supplier
Operations
Supplier
SLM
Design
Transition
Supplier
Strategy
ICT Governance
Sourcing aggregation
Service Integration
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Journey to Next Generation Service Management
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Cost Management and Cost Transparency
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An end to end approach to managing new
generation IT Service capabilities
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Success Stories are Emerging
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Next Generation Service Management is a Journey
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How to start: 5 Practical Steps
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Infrastructure-centric
Infrastructure-centric
Service-centricService-centric
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Additional Resources• www.uxcconsulting.com.au
• Email : [email protected]
• URL : www.uxcconsulting.com.au
– White papers and integrated services across 7 practices
Harold PetersenDirector AdvisoryUXC Consulting
Next Generation Service Management
What is ITaaS ?
www.uxcconsulting.com.au
Leadit Conference, Melbourne
13-15 August 2014
