New Kids on the I/O Block: Transferring Knowledge to Millennials

Photography & Video Recording Policy

Photography and audio/video recording is not permitted in any session, or in the exhibition areas, without press credentials or written permission

from the Emerson Exchange Board of Directors. Inquiries should be directed to:

EmersonExchange@Emerson.com

Thank you!

Presenters

Danaca Jordan

Jim Cahill

Introduction

As retirement rates accelerate in Western nations, efficiently transferring knowledge and lessons learned to new instrumentation & automation professionals grows in importance.

Given generational differences in learning styles and limited spare time to develop training, what are some effective ways to accomplish this?

A Boomer and a Millennial collaborate to share practical guidelines and examples to take back with you based on their experiences.

A few differences…

Dilbert.com/strips/comic/2011-08-03/

On average, 10,000 Baby Boomers retire every day. Source 1

By 2015, Millennials (1982-1995) will outnumber Baby Boomers in the workforce. Source 2

What’s happening around us…

How will your company handle this?

Source 3

Guiding Principles - Responsibilities

8

Knowledge and direction

Provide the tools and time

Topics, feedback, and equipment setup

“[Millennials] don’t view managers as content experts (like their

predecessors) because they know where to find multiple versions of the

information [online]. Instead, they view managers more as coaches and

mentors.” Source 4

Guiding Principles - Format

9

Source 5

1 topic

5-15 min length

Bio in the notes, not the body

Ctrl-f enabled

Scan and convert hard copies to pdf

Set up keywords for searchability

On-demand

Online

Self paced

Source 6

Source 7

Paper-based search vs. online, mobile / voice-enabled search

 Source 8

Source 9

Paper books vs. searchable, multimedia-enabled eBooks

 Source 10

Source 11

Examples - eLearning

15

Source 12 Source 13

On-demand

Online

Self paced

Long written procedures vs. short “how-to” videos

Source 15Source 14

Examples - YouTube Channels

Source 16

Source 17

One-time lecture vs. live & recorded options

Source 18

Source 19

Examples – Eastman Edge

12

Upcoming Engineering Videos

Introduction to P&IDs

Environmental Responsibilities

Introduction to Mass Transfer

Cost Estimating

Capital Process Training

Economic Evaluation

Piping Design- Rules of Thumb

Produce your own

Open Discussion

Search Topics

Fixed documentation vs. online, comment-enabled documentation

Source 21Source 20

Examples - Wikis

14

Source 22

Source 23

Please?

Guiding Principles - Interaction

10

Provide methods for 2-way interaction among mentors and peers

Community manager(s) are important for

growth and nurturingSource 24

Source 25

Guiding Principles – InteractionProactively Grow Your Professional Network

Business Results Achieved

By focusing on: “How to" Using highly searchable communications channels Collaborating on the development

…the training tools will be more easily found, put to use, refined by two-way Q&A feedback, and shared with other new professionals.

Summary

There are generational differences in learning styles Demographic trends require greater urgency Follow guiding principles for effective knowledge transfer What do you think? Questions?

Where To Get More Information

EmersonExchange365.com – Your online, peer-to-peer knowledge sharing community

YouTube.com/user/EmersonPlantWeb – list of Emerson brand YouTube channels

Your LinkedIn professional network

Sources and Credits

Source 1 - http://xyzuniversity.com/2012/02/is-your-industry-aging-out/ Source 2 - http

://xyzuniversity.com/2012/10/scared-yet-workforce-stats-that-chill-our-bones/

Source 3 - http://www.newforma.com/generations-knowledge-management-and-the-search-function/

Source 4 - http://www.kenan-flagler.unc.edu/executive-development/custom-programs/~/media/DF1C11C056874DDA8097271A1ED48662.ashx

Source 5 - http://dcvizcayno.files.wordpress.com/2012/05/1281184766_mobile_devices_med.png

Source 6 - http://www.aiche.org/ Source 7 - http://

www.reddit.com/comments/l461y/today_i_made_it_possible_to_go_straight_to_the

Source 8 -  Card Catalogs Photo credit: Martha Holmes//Time Life Pictures/Getty Images

Source 9 - Dave Crosby (CC BY-SA 2.0) http://jimc.me/1nFFrXc Source 10 – Chemistry: The Central Science: Theodore L. Brown, H.

Eugene LeMay, Jr.; 1977 Prentice-Hall, Inc. Source 11 – Biochemistry Made Easy eBook http://

biochem.science.oregonstate.edu/biochemistry-free-and-easy Source 12 - InTech Plus Copyright © 2014 ISA. Reprinted by permission.

All rights reserved

Source 13 – Advanced Control Foundation book supplemental website http://www.advancedcontrolfoundation.com/

Source 14 - Honda lawn mower oil change procedure http://cdn.powerequipment.honda.com/pe/pdf/manuals/31VG4642.pdf

Source 15 – Honda lawn mower video https://www.youtube.com/watch?v=SuBzb7BycU0

Source 16 – Micro Motion video https://www.youtube.com/channel/UCw7IlvWABN4a1cxHoZf_Xfg

Source 17 – OSIsoft Youtube video https://www.youtube.com/watch?v=6JhExRe4kO8

Source 18 – Flickr Professor Brian Cox Star Lecture https://www.flickr.com/photos/unimancschools/4745057962/

Source 19 – MIT OpenCourseware videos http://ocw.mit.edu/courses/biological-engineering/20-010j-introduction-to-bioengineering-be-010j-spring-2006/videos/

Source 20 – Outlook 2013 product documentation Source 21 – MySQL user documentation http://

dev.mysql.com/doc/refman/5.5/en/choosing-distribution-format.html Source 22 – Delphi Programming Wikia http://

delphi.wikia.com/wiki/Creating_DLLs Source 23 – Practical Electronics/Resistors WikiBooks http://

en.wikibooks.org/wiki/Practical_Electronics/Resistors Source 24 – FIRST Robotics Forums http://

forums.usfirst.org/forumdisplay.php?23-FIRST-Robotics-Competition Source 25 – DeltaV track in Emerson Exchange 365 community

http://community.emerson.com/process/emerson-exchange/systems-solutions/deltav/

Thank You for Attending!