Networking Academy Maintenance Global Availability
-
Upload
tamekah-davenport -
Category
Documents
-
view
44 -
download
3
description
Transcript of Networking Academy Maintenance Global Availability
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialNetworking Academy Maintenance for US/Canada Academies 1
Networking Academy MaintenanceGlobal Availability
A Webinar version of this presentation is available for viewing at:
https://cisco.webex.com/Need-New-URL-&-New-Recording
Overview & Signup Process
Networking Academy Maintenance for US/Canada Academies 2© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
NetAcad Maintenance – Globally Available
Networking Academy Maintenance for US/Canada Academies 3© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
NetAcad Maintenance – A Solution Academies indicate SMARTnet is too expensive
The price for Advanced Feature set upgrades is not included under SMARTnet
New CCNA courses require Advanced Feature set upgrades (CCNA Discovery, CCNA, Exploration, CCNA Security)
NetAcad Maintenance provides these upgrades at No Cost to your Academy
Networking Academy Maintenance for US/Canada Academies 4© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Value Advantage for Academies
SMARTnet
(Retail)
SMARTnet
(Academy)
NetAcad Maintenance
(Academy)
Cost for CCNA Maintenance
$470 / year
3 router & 3 switch bundle
$188 / year
3 router & 3 switch bundle
$0 / year
IOS Image Upgrade
Free
12.3 to 12.4
Free
12.3 to 12.4
Free
12.3 to 12.4
Feature Set Upgrade for 1841
$1400/image
IP Base to Advanced Svc
$700/image *
IP Base to Advanced Svc
Free
IP Base to Advanced Svc
* Feature Set upgrades reflect US/Canada’s 50% discount. Your Academies discount may vary.
Networking Academy Maintenance for US/Canada Academies 5© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
IOS Image Upgrade ScenarioIP Base to IP Base Upgrade
You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7
Under NetAcad Maint or under SMARTnet, IOS upgrades of the SAME FEATURE SET are FREE
upgrading your IP Base feature set from 12.3 to 12.4
Networking Academy Maintenance for US/Canada Academies 6© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
FREE
Networking Academy Maintenance for US/Canada Academies 7© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
IOS Feature Set Upgrade Scenario IP Base to Adv Svc Upgrade
You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7
Now a new Advanced Services Feature Set is required for routers
You have decided to upgrade to the Advanced IP Services image
Under Academy SMARTnetIOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services costs $700 per image
Under NetAcad MaintenanceIOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services is FREE
Networking Academy Maintenance for US/Canada Academies 8© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
FREE only with NetAcad Maintenance
Networking Academy Maintenance for US/Canada Academies 9© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
NetAcad Maintenance – Assistance with Legacy Equipment for Academy Curriculum
This document lists the software covered under NetAcad Maintenance
This document lists the software covered under NetAcad Maintenance
Networking Academy Maintenance for US/Canada Academies 10© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Networking Academy Maintenance for US/Canada Academies 11© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
NetAcad Maint – Image & Hardware Support DocumentFor CCNA Exploration Courses 3 & 4
Networking Academy Maintenance for US/Canada Academies 12© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Supported
c1841-ipbasek9-mz.124-23.bin
c1841-ipbasek9-mz.124-25b.bin Yes, a new maint release is OK
c1841-ipbasek9-mz.124-24.T1.bin Yes, a different Train is OK
NOT Supported
c1841-adventerprisek9-mz.124-23.bin No, this is Enterprise IOS
c7600rsp72043-ipservices-mz.122-33.SRC6.bin No, this is a 7609 IOS
NetAcad Maint – Image & Hardware Support DocumentHow to use the document for supported IOS
Networking Academy Maintenance for US/Canada Academies 13© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Sign-up by following this step-by-step process
Phone Support:US Phone Support: 888-327-1116Global Phone Support: 801-238-0899 (Use appropriate country code, this is not a toll free call)
Portuguese: Phone SupportInternational - +1 919 574 2921 Option 5Brazil - 0800 702 47 26 Option 5
Sign Up for NetAcad Maintenance
Networking Academy Maintenance for US/Canada Academies 14© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
NetAcad Maintenance – Sign-up Process
Academy
NetAcadSupport Desk
Instructoropens RightNow
ticket tojoin NetAcad Maint
(email ID requested)
Begin
LMC or CL respond withacceptance
DoesAcademyhave existingTicket?
Support Deskexamines Ticket
Support Deskvalidates info.Then sends legal contractsto LMC &CL
Support Desk entitles accountsvia Service Access Mgmt tool
Send SuccessEmail
Add Instructorunder existing Agreement.Y
End
N
Academy respondsw. Information.1 or more InstrsID, email, CCO ID
Support DeskSends request forID, CCO ID to instructor, LMC & CL.
Networking Academy Maintenance for US/Canada Academies 15© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Log onto ACthen selectHelp
Networking Academy Maintenance for US/Canada Academies 16© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Select AcademySupport
Networking Academy Maintenance for US/Canada Academies 17© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Click on Ask a Question
Networking Academy Maintenance for US/Canada Academies 18© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Fill in the fields
At the bottom click continueand your ticketwill be recorded.
Follow-up toensure yourrequest is completed.
Include your current email in this space. Go to AC later and verify your email is
current
Networking Academy Maintenance for US/Canada Academies 19© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
What Happens Next?1. Support Desk will contact the LMC/CL for additional
informationName, AC ID, email address and CCO ID for all active instructors
Note: Each instructor must have as a minimum a guest account on www.cisco.com in order to gain access.
2. Support Desk will validate this information and then forward this document and the Networking Academy Maintenance Terms & Conditions to the LMC/CL for review and approval
3. It is the responsibility of the LMC/CL to acknowledge that each instructor has received, read, and agreed to:Networking Academy Maintenance Acceptable & Expected Use Policy
Networking Academy Maintenance Terms & Conditions
Networking Academy Maintenance for US/Canada Academies 20© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
What Happens Next?4. LMC/CL contacts the Support to acknowledge that each
instructor has read and agreed to:
Networking Academy Maintenance Acceptable & Expected Use Policy
Networking Academy Maintenance Terms & Conditions
5. Support Desk will add the Academy and its active instructors to the maintenance contract and send a congratulatory email.
6. Active academies are encouraged to use the maintenance service and its entitlements as described in the Networking Academy Maintenance Acceptable & Expected Use Policy
7. Download IOS listed in… NetAcad Maintenance - Image & Hardware Support Document
Networking Academy Maintenance for US/Canada Academies 21© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
$2100
Networking Academy Maintenance for US/Canada Academies 22© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Networking Academy Maintenance for US/Canada Academies 23© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential