Network & Device Monitoring

4 ALL

WhatsUp Gold v15

Chiara OrnigottiInternational Business developercornigotti@ipswitch.com

WhatsUp Gold Webinar – July ‘12

Manuel MinzoniProduct Manager ItwayManuel.minzoni@itwayvad.com

Agenda

• Introduction– Ipswitch, Inc. – The Network Management Division– Innovation through Customer and Market Focus

• WhatsUp Gold • Partners, Community and The Gold Club• Q&A

About Ipswitch

Develops easy to use software for: Network Management Secure File Transfer Messaging & Collaboration

100 Million users in over 60 countries

Private U.S. company Founded in 1991 by Roger Greene Profitable since 1991 275 employees worldwide One of a few, non-Venture Capital funded software companies Donated over $2M to children’s charities

Network Management Division

• 20 years of operation

• 100,000+ networks monitored

• 10 million+ devices monitored

• 468% growth in International markets 2006-2010

• Headquartered in Lexington, MA– Offices in Atlanta, GA: Salt Lake City, UT; – International presence: UK, Netherlands, Germany, France, Italy, Japan– 100+ employees with over half in R&D

• Setting the pace of innovation in the industry segment

Growing at 40% CAGR over the last 4 years

Management Innovation:Goal & Focus

Our goal: Develop easy to use, economically accessible and comprehensive IT Management software– Easy to use

• Download, installation and configuration are really intuitive• Complete monitoring deployment in less than 1 hour

– Accessible• Unbeatable Quality/Price ratio • Licensing model based on devices number (and NOT on monitors number), with

unlimited monitors per device• Requires little time, costs and work in order to be deployed and maintained

– Comprehensive• A single platform for the monitoring of whatever device and technology:

network devices and servers, centralized or distributed, physical and/or virtualized devices, traffic analysis on whatever network infrastructure, etc.

Total Customer focus: On-going customer insights researches, technical previews, new features/products roadmap voting surveys, WUG community members surveys

Go To Market Innovation: High Velocity Execution

Increased Investment in Products through strategic M&A• Second NM acquisition - Dorian Software Creations in Q1 2010

– Event Log Management Suite: Collect, Archive, Alert, Report and Analyze– Addresses Security and Compliance Requirements

Accelerated Product Releases in last 12 months• Four WhatsUp Gold Releases (14.2, 14.3, 14.4, 15.0)

• Three 1.0 Product Releases and Plug-ins – WhatsVirtual 1.0 and 2.0– WhatsUp Engineer’s Toolkit 1.0– WhatsUp Failover 1.0 and 2.0– WhatsConnected 3.0 (standalone)– WhatsUp Flow Monitor 3.0– WhatsConfigured 3.0 (standalone)– WhatsUp Event Log Management Suite 9.0

Solutions for Any Sized Network

SMB toLarge Business

Networks

Larger DistributedBusiness Networks

Entry-Level Network

Monitoring

Number ofDevices

Monitored

25

100

300

500

1,000+

WhatsUpGold

Standard

WhatsUpGold

Premium(Systems & Applications)

WhatsUpGold

Distributed

WhatsUp Gold Customers

WhatsUp Gold Solution Benefits

Rapid time to value, extensible architecture, easy to use and to install • Discover everything deployed in your network

• Receive real-time alerts to ensure rapid response to a network outage, network traffic bottleneck or a security threat

• Simplify troubleshooting tasks through a unified view and a single console

• Automate administration tasks, from corrective actions to configuration changes

• Custom reports including detailed hardware inventory, performance, policy compliance, bandwidth usage or audit trails

WhatsUp Gold DifferentiatorsIT Management Made Simple

• Deploys in a matter of minutes versus days or weeks • No planning required• Frees up IT personnel time that can be used for critical tasks

• Extensible and complete solution• Organizations can buy the right components to support their business goals• No need to re-install or install anything new- functionality is controlled by

licensing

• ONE pane of glass, ONE Alert Center, ONE integrated discovery• Track and resolve problems anywhere in your infrastructure

• Web and Mobile Access for flexible monitoring on the go• Balance better your personal life and career

• Flexible licensing model• Devices based – simple, no hidden tech support costs• 20 years of experience, proven products & competitive pricing

WhatsUp GoldExtensible Architecture with plug-ins

VoIP Monitor: Network Perf. Measurement

WhatsConnected: Layer 2/3 Discovery & Mapping

WhatsVirtual: Virtual Server Management

WhatsConfigured: Change & Config. Management

Flow Monitor & Publisher: Network Traffic Analysis

Automate change and configuration management of network devices

Discover, map and inventory hardware and software assets and their connections

Assure the network supports IP Telephony and provides the expected voice call quality

Manage, visualize and alert on bandwidth utilization: hosts, applications, conversations, etc.

Dynamically manage VMware servers and Virtual Machines from a single interface

Plug-ins ship with core platform - Activated via license keys

WhatsUp Gold: Application, Fault and Performance Monitoring

Co

re P

rod

uct

s

Standard Premium Distributed/MSP

Fai

love

r M

anag

er w

ith

bi-

dir

ecti

on

al H

igh

Ava

ilab

ility

Standard: Entry level management

Premium: Adds system and application management

Distributed: For larger customers with multiple locations

MSP: For VARs and Managed Service Providers

CO

RE

PR

OD

UC

T

IT Management Platform: WhatsUp Gold

WhatsUp Gold Foundation Platform

Core Product - WhatsUp GoldDiscover - Map - Monitor - Alert - Report

Real-time monitoring

Reporting

Alerting

Monitoring

MappingDiscovery

Discovery and Topological Mapping

• Intelligent Network Discovery (layer 3), based on roles, assigned to the devices based on collected attributes

• Automatic configuration of active, passive, performance monitors and Alerts based on assigned role

• Roles and their monitoring profiles can be easily customized

Proactive Monitoring of network infrastructure and servers

• Preconfigured Monitors – Cover all of the most common devices, systems and

applications: from hardware (fan, power supply, temperature), to processes and services

– Use SNMP, WMI, SSH, syslog, active script– Easy import of proprietary MIBs

• Active Monitors– Synthetic transaction generation to check application

integrity and performance (HTTP, HTTPS, FTP...)– Specific detailed monitors for MS Exchange

2007/2010, SQL, MySQL, Mail Servers, APC UPS, etc.

Advanced Monitoring

Alerting

Centralized alerting

configuration and reporting• Many notification types: mail,

SMS, text file log, syslog, script, program, service restart, etc.

• Alerts are based on check of whatever status or performance parameter or threshold

• Alert on Trap, syslog or Windows Event

• Notification Escalation policy can be easily created and customized

• With FlowMonitor, alerts on traffic details are available

• No false alarms, thanks to intra and inter device dependencies

Flexible Reporting• More than 200 preconfigured

reports on network, application, system and hardware monitoring

• Customizable Dashboards• Historic and real-time• Top N reports• Mobile access from PDAs with

more than 35 performance and status reports http://www.youtube.com/watch?v=4JudKacFj4w&feature=player_embedded

• Network management, in real time, on many geographically distributed sites

• Highly efficient distributed architecture, since monitoring activities and load (in terms of management traffic and collected data processing) are locally and independently carried out at each remote site, reducing central site overhead

• Visualization of the state of each remote site from the central NOC

• Highly scalable (easy addition of new remote sites)

• Secure encrypted communications between each remote site and the central one

Distributed Edition

WhatsUp Log Management SuiteEvent/Syslog Management for Security & Compliance

• Automatically collect, store and archive logs to reduce costs and comply with multi-year data storage regulations

• Receive real-time alerts to protect key information and ensure rapid response processes to a security threat

• Analyze and discover potential security incidents during routine review

• Custom reports for IT personnel, compliance officers and even law enforcement agencies

WUG Plug-ins & Log Management:Extensible Architecture

WhatsUp Gold v15: What’s New

• Completely redesigned intuitive, faster, task-oriented interface - with feedback from

hundreds of network managers• Console functionality exposed in web interface• In-context navigation - fewer clicks to get to and correct any problem• Major performance and efficiency improvements - pages load up to 30 times faster and provide

relevant options simply and clearly!

• One Discovery, One Pane of Glass• Integrated Layer 2 discovery & maps (leveraging the power of WhatsConnected)• Integrated view of network performance and log auditing information (together with WhatsUp ELM)

• Localization improvements, translated versions in 2011• Active Directory integration, NEW WUG User Groups• FIPS 140-2 validation & encryption, for WUG & all plug-ins• The enhancements that customers requested

• Absolute-value interface reports • NEW device pop-ups with device status and performance details• WhatsUp Gold DB rename• Easy network traffic monitoring

and much more… moreover v15 Plug-ins:• WhatsVirtual - Our most powerful virtual discovery engine and NEW Dynamic LiveMaps• Flow Monitor performance, reporting and scalability

WhatsUp Gold v15 – Event Log Management Workspace Reports

• New Workspace reports may be added to any home workspace for visibility into Event Log management data base

• Workspace reports drill down to specific events from database• New Reports: Critical/Warning/Informational Event Alarms, Failure Audits by

User/Computer, and Summary Counts• New Utility to prepare ELM Database for WhatsUp Gold integration

Partner, Community and The Gold Club

• Deal Registration – Available in Select Geographic regions– Distributors can review approved deals• NEW Partner Portal updated sales & marketing tools:– Competitive Information– Videos– Collateral – White Papers– Customizable Email Templates &

banners

• Online Technical and Sales Certification Programs

Apply to become a Partner or register for access to the Partner Portal today!

www.whatsupgoldpartners.com

Distinct Partner Advantages

WUGspace: Sales Enablement ToolSee how other network mgrs are using WUG

WUGspace interviews With WUG customers

Favorite real-life WUG

screenshots posted

Slideshow view!

1

2

Gold Club Customer Recognition & Rewards Program

Gold Club Management Team: Stephanie Zawacki, Jason Williams, Marina Gil-Santamaria

ActivitiesWUG Community leadership

Technical Preview Programs

Early concept testing

Product development discussions

Surveys & Polls

Reference for prospects, media or analysts

Referral of new WUG Customers

Quotes for Press Release, Website, Video

Guest speaker for events

Case study subject

BenefitsDiscount on new product licenses

Special status in WUG Community

Voting ballet per release for new features

Exclusive Product Roadmap Presentations

Exclusive First Look & Consultationsnew features and product development

Top Contributors’ Recognition Awards Annual participation awards ($100 - $300)

Recommendations & Referrals upon request for speaking events, LinkedIn, etc.

Profiled panel of customers Volunteering for product development and marketing activities

To influence product development, earn recognition, awards and discounts

Thank You!

Manuel Minzoni – manuel.minzoni@itwayvad.comProduct Manager Itway vad

Chiara Ornigotti – cornigotti@ipswitch.comInternational Business developer

Q&A