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Transcript of Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast PCM in Aviation - individualising human factors...
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
PCM in Aviation- individualising human factors training
Mike Nendick, MDN & Associates
&
Werner Naef, Kahler Communications
Oceania
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 1
PCM - speaking each others language!
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Process Communication
Effective communication
in ‘distress’Predictable
communication behaviours
Avoid undesired outcomes
Focus on how we
say things
React positively
or negatively
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Error Management
A few days’ practice and you can use
PCM
Reliable behaviour prediction
We can’t think
clearly in distress
Avoid undesired situations
Bring colleagues
back to ‘OK’ state
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Personality, Communication & Management
model
Personality Patterns Inventory
How we say something rather than what we say
Six personality
types
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Teams need to listen to each other
Communication Styles
Distress behaviours
Psychological needs
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Communication Channels
“If you want them to listen, speak their language”
‘Not ok’ = not listening or thinking logically
Bring your colleagues back to ‘ok’ state
Right words and actions make the difference
Irrational behaviour under pressure
Respond to what you see
Three days to start putting
PCM into action
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Applying PCM
Personality structure
Base
PhaseDistress
sequences
Used by NASA
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PPI
30% have same base/phase entire lifeWe may phase once, twice, or more as we age.Our motivations and distress behaviours can change.
‘Phase’ personality characteristics drive our primary psychological needs and motivation.
‘Base’ personality characteristics remain our primary communication channel.
Energy levels and where we spend time can change.
Order set early in life, never changes.
6 floor personality structure.
Our ‘condominium’
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Promoter 5% (M = 3% , F = 2%)
Imaginer 10% (M = 4%, F = 6%)
Persister 10% (M = 7.5%, F = 2.5%)
Rebel 20% (M = 8%, F = 12%)
Thinker 25% (M = 18.75% , F = 6.25%)
Harmoniser 30% (M = 7.5% , F = 22.5%)
Personality type percentages
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Promoter - Autocratic (Directive)
Imaginer - Autocratic (Directive)
Persister - Democratic (Questioning, Participative)
Rebel - Laissez Faire (Hands off, Delegative)
Thinker - Democratic (Questioning, Participative)
Harmoniser - Benevolent
Management communication style
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Promoter - Directive, Actions ‘Let’s do this now”
Imaginer - Directive, Reflections ‘Go and do this alone’
Persister - Requestive, Opinions ‘What do you believe?’
Rebel - Emotive, Reactions ‘Hey, I like these!’
Thinker - Requestive, Thoughts- ‘What do you think?’
Harmoniser - Nuturative, Emotions ‘How do you feel?’
Communication channel & perception
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Promoter - Incidence (excitement) and action
Imaginer - Solitude and direction
Persister - Meaningfulness of work, conviction, value
Rebel - Contact and fun
Thinker - Quality of work and time structure
Harmoniser - Recognition of person and sensory
Psychological needs
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You are on top form today. Let’s grab a coffee and then you chair the meeting.
Promoter - Action and ego
Imaginer- Introspection and personal space
Take this project file into your office for the day, and come back to me tomorrow morning with a dot point summary of where we are.
Persister –Values and beliefs
You are the expert. I value the perspectives that you bring to this, so what’s your opinion on the best way forward?
Cool to get this project flying together! By the way have you seen our latest project app? It’s a blast to use.
Rebel – Interest them, work needs to be fun
You did a great job on that report, you delivered it right on time and it had an excellent summary of the detail with a clear conclusion.
Thinker- Detail, time, work quality
Great to see you! Everyone in the team likes you! Thank you for being you!
Harmoniser- Focus on the person
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Giving psychological needs verbally
Harmoniser- I have to please
Over-adaptive, indirect requests, wishy washy decision making
Thinker- I have to be perfect
Rebel- I have to try hard
Does not answer questions directly, lets others think for them, says don’t understand, delegates inappropriately
Big words, over complicated explanations, poor delegation
Persister- You have to be perfect
Big words , complicated questions, focus on what is wrong
Imaginer- I have to be strong
Others in charge of their thoughts and emotions, spreads self too thin, withdraws, goes nowhere
Promoter- You have to be strong
Says ‘you’ meaning ‘I’, expects others to fend for themselves, unsupportive
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Drivers and mismanagement behaviour
Imaginer- I have to be strong
Directive - Reflective, Inactions: ‘Give space, directions’
Promoter- You have to be strong
Directive - Actions, Incidence: ‘Make it happen’
Harmoniser- I have to please
Nuturative - Emotions: ‘I feel, I care, kindness’
Thinker- I have to be perfect
Requestive - Thoughts: ‘I think, facts’
Rebel- I have to try hard
Emotive - Reactions: Fun, contact, ‘likes, dislikes’
Persister- You have to be perfect
Requestive - Opinions, judgements: ‘I believe’
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Channel & Perception for each Driver
Harmoniser- Makes silly and tragic mistakes
Lacks assertiveness.Experiences self doubt.Invites criticism.
Thinker- Over controls, micromanages
Easily frustrated about fairness, money, order or responsibility.Critical of others around thinking issues.Verbally attacks from a ‘you’ position.
Rebel- Blames
Negative and complaining.‘Yes buts’.Blames things and situations on others.
Persister- Pushes beliefs
Crusades.Opinionated, righteous.Verbally attacks others who don’t believe the same.
Imaginer- Passively waits
Continued withdrawal.Projects started and not finished.Lost for words.
Promoter- Manipulates
Sets up arguments.Creates negative drama.Ignores or breaks the rules.
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Warning signs for second degree distress
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GIHRE project
A disquieting finding
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Individual competency to managepersonality based idiosyncrasies
Insert text here
PCM - the missing ingredient for NTS
Well validated for self and team
Dealing with pressure and distress
Self Management
Training
Mike NendickDirectorMDN & AssociatesSydney, Australiaphone: +61 (0)2 9498.3641mobile: +61 (0)412 385.179
email: [email protected]
http://au.linkedin.com/pub/mike-nendick/1b/a2a/aba
Werner NaefDirectorKahler Communications Oceania LtdWaikanae Beach, New Zealandphone: +64 (0)4 905 0084mobile: +64 (0)21 430 396
email: [email protected]
www.kahlercom.co.nz
Questions?
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