NASSCOM BPM Summit 2014 : Panel Discussion De-Risking Business: Protection of Confidential Data is a...
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Transcript of NASSCOM BPM Summit 2014 : Panel Discussion De-Risking Business: Protection of Confidential Data is a...
September 17, 2014
De-Risking Business: Protection of Confidential Data is a Key Corporate Priority
Proprietary & Confidential. © 2014, Everest Global, Inc. 2
Everest Group is a leading global services advisory firmWe serve enterprises, service providers, and service enablers
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More than 20 years of experience advising Global 1000
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Problem statement | The BPS industry lacks consistent standards for protection of Confidential Information
There is a lack of clarity regarding what constitutes Confidential Information
Providers feel pressured to share as much information as possible to demonstrate competence during sales cycles
Providers also feel exposed to inadvertent disclosure of their intellectual property by enterprise buyers
Advisors may unwittingly be contributing to the industry tension by demanding extensive information when assisting buyers in the procurement process
The potential for the inadvertent disclosure of Confidential Information in the BPS industry is an industry-wide issue
Proprietary & Confidential. © 2014, Everest Global, Inc. 4
BPS Industry Code of Conduct
Treat confidential information as a valuable asset
Honor and respect confidential information obligations
Ask only for the information necessary to make decisions
Identify and protect items deemed confidential
Disclose no confidential information without the expressed permission of the information source
Communicate to the affected party regarding incidents where confidential information may have been inappropriately disclosed
BPS Industry Code of Conduct
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Protection of Confidential DataSession panelist
Peter Bendor-SamuelCEO, Everest GroupModerator
Bill HuberManaging DirectorAlsbridge
Dusan JovanovicManaging Director, Marsh Global Analytics
Rohit KapoorCEO, EXL
Proprietary & Confidential. © 2014, Everest Global, Inc. 6
Learn more
Download Everest Group’s complimentary report BPS Code of Conduct: A Shared Solution for Protecting Confidential Informationbit.ly/BPSCodeofConduct
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