NAHAM Guide to Up-front Collections Welcome to the NAHAM Guide to Up-front Collections Demo CD!...

NAHAM Guide to Up-front CollectionsNAHAM Guide to Up-front Collections

Welcome to the NAHAM Guide to Up-front Welcome to the NAHAM Guide to Up-front Collections Demo CD!Collections Demo CD!

Please remember that this is only a demo of the Guide. It is meant to provide you with an idea of the types of information and the navigation style that will appear in the final product. While the final CD will include a wealth of collections data and resources – many of which can be downloaded and used at your facility – not every resource can be demonstrated at this time. During this demo, you may click on any item marked by an underline. These items will give you an opportunity to sample the breadth of information to be included in the final Guide.

We are accepting pre-orders for the NAHAM Guide to Up-front Collections at this time. You may place your order online on the Resources page of our Web site. If you have additional questions about the CD, please contact NAHAM at (202) 367-1125. The final version of the CD will be available this Fall.

When you have finished viewing this demo, simply close your browser window to return to the NAHAM Web site.

Begin the Demo!

http://www.naham.org/i4a/pages/index.cfm?pageid=1

As an Access professional you are no doubt aware of the importance of collections and cash flow to a healthcare facility’s revenue cycle. Research, experience and common sense confirm that patient-owed balances are easier to collect “up-front”, i.e. before the service is actually performed. Experience also tells us that this is no simple task.

With these challenges in mind, we are pleased to offer you the NAHAM Guide to Up-front Collections. It is a compilation of findings and resources gathered from both the NAHAM Up-front Collections Collaborative, a

comprehensive, year-long study that documented the collections efforts of a diverse group of hospitals from across the country, and from the input of over 50 members actively engaged in Up-front Collections. The materials that

follow outline a flexible, do-it-yourself approach to developing, improving and maintaining cash collections procedures in Patient Access.

Click here to begin improving your Up-front Collections.

ARE COLLECTIONS EFFORTS IN YOUR ARE COLLECTIONS EFFORTS IN YOUR DEPARTMENT ALL WORK AND NO “PAY”?DEPARTMENT ALL WORK AND NO “PAY”?


NAHAM Guide to Up-front Collections, First Edition. Copyright 2006 XX

http://www.naham.org/

Main MenuMain Menu

Findings from the NAHAM Up-front Collections project have been summarized and organized into the seven simple categories of information you see listed at the left.

Begin by selecting one of these categories—you will then be taken to a new page that describes the category and the information that will be provided in the final version of the CD. Again, as this is a demo CD, not every resources can be demonstrated at this time. You may, however, view any of the items that are marked with an underline by clicking on it once.

You can always return to this menu by clicking the “Main Menu” icon found in the bottom right hand corner of every page.

• Introduction

• Executive Summary

• Nuts & Bolts Operations

• Experiences & Observations

• Tool Kit

• Reference Material

• Appendices

Acknowledgements • Rights of Use


XX



IntroductionIntroduction

What’s Inside

Introduction

This section will be a welcome and general overview of the Up-front Collections project.

Main MenuMain Menu

• Introduction




• Tool Kit


• Appendices


XX


Executive SummaryExecutive Summary

What’s Inside

Executive Summary

This section will be a summary of the Guide for review by your facility’s administrators. It is also useful when inviting other departments to participate in the project.

Read the Executive Summary

• Introduction




• Tool Kit


• Appendices



Main MenuMain Menu XX


Nuts & Bolts OperationsNuts & Bolts Operations

What’s Inside

Nuts & Bolts Operations

This section will contain information you need to know to get started with Up-front Collections in your facility.

View the Nuts & Bolts Documents

• Introduction




• Tool Kit


• Appendices





Experiences & ObservationsExperiences & Observations

What’s Inside

Experiences & Observations

This section will be an overview of the collaborative project among several facilities and trends in Up-front Collections from other NAHAM members.

The NAHAM Collaborative Metrics Improvement Cycles Trends Conclusions

• Introduction




• Tool Kit


• Appendices





Tool KitTool Kit

What’s Inside

Tool Kit

This section will contains samples of forms and other tools that you can modify for your own facility’s needs. Sample Forms Sample Letters Monitoring Tools Assessment and Goal-Setting Tools Training Materials

• Introduction




• Tool Kit


• Appendices





Reference MaterialReference Material

What’s Inside

Reference Material

This section will contain samples you can use as a model when developing materials for your own facility.

Sample Emergency Department Layout Sample Policies and Procedures Patient Payment Strategy Links to Useful Web Sites

• Introduction




• Tool Kit


• Appendices





AppendicesAppendices

What’s Inside

Appendices

This section will include specific documents that are referenced in other sections of the NAHAM Guide to Up-front Collections

• Introduction




• Tool Kit


• Appendices





AcknowledgementsAcknowledgements

What’s Inside

Acknowledgements

• Introduction




• Tool Kit


• Appendices





Nuts & Bolts OperationsNuts & Bolts Operations

Main MenuMain MenuBack to Nuts & BoltsBack to Nuts & Bolts

Collections Vision

Project Scope

Business Case

Goal-Setting & Collection Expectations

Administrative Support

Change Management

Stakeholder Buy-in

Collection Processes: Techniques that Work

Tools and Enablers

Physical Environment

Community Relations

Documentation: P&P, Job Description, etc.

Education

Team-Building

Measurement

Incentives

Maintaining Momentum

Sample FormsSample Forms

Main MenuMain MenuBack to ToolkitBack to Toolkit

Payment Estimate Worksheet

Sample LettersSample Letters

Main MenuMain MenuBack to ToolkitBack to Toolkit

Training MaterialsTraining Materials

Main MenuMain Menu

Sample Training Manual

Back to ToolkitBack to Toolkit

Rights of UseRights of Use

Main MenuMain Menu

NAHAM Guide to Up-front Collections, First Edition. Copyright 2006 Contents of this work may be downloaded, saved, and modified for use by the purchaser. No part of the NAHAM Guide to Up-front Collections may be sold. Violations are subject to prosecution. The National Association of Healthcare Access Management logo is a registered trademark of NAHAM. All rights reserved.

NAHAM Guide to Up-front Collections Welcome to the NAHAM Guide to Up-front Collections Demo CD!...

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