Mumbai Dabbawala
3
How they work......... We work as work is workship. Our motto is 100% customer satisfaction. With no error. Our logistics and supply chain system is top in the world. With SIX SIGMA rating. We work on central, western and harbour raily lines. We care for the health of our customer by providing home cooked food prepared by their loved one. Error Rate: 1 in 16 million transactions Six Sigma performance (99.999999) Technological Backup: Nil. Cost of service - Rs. 300/month ($ 6.00/month) Standard price for all (Weight, Distance, Space) Rs. 36 Cr. Turnover approx. [6000*12*5000=360000000 i.e Rs. 36 crore p.a.] “No strike” record as each one a share holder Earnings -5000 to 6000 p.m. Diwali bonus: one month's from customers Zero % fuel Zero % modern technology 99.9999% performance Zero % investment 100 % Customer Satisfaction Zero % Disputes Disciplines No Alcohol Drinking during business hours Wearing White Cap during business hours Carry Identity Cards
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Mumbai Dabbawala's Working
Transcript of Mumbai Dabbawala
How they work.........
We work as work is workship. Our motto is 100% customer satisfaction. With no error. Our logistics and supply chain system is top in the world. With SIX SIGMA rating. We work on central, western and harbour raily lines. We care for the health of our customer by providing home cooked food prepared by their loved one. Error Rate: 1 in 16 million transactions
Six Sigma performance (99.999999)
Technological Backup: Nil.
Cost of service - Rs. 300/month ($ 6.00/month)
Standard price for all (Weight, Distance, Space)
Rs. 36 Cr. Turnover approx. [6000*12*5000=360000000 i.e Rs. 36 crore p.a.]
No strike record as each one a share holder
Earnings -5000 to 6000 p.m.
Diwali bonus: one month's from customers
Zero % fuel
Zero % moderntechnology
99.9999% performance Zero % investment
100 % Customer Satisfaction Zero % Disputes Disciplines No Alcohol Drinking during business hours
Wearing White Cap during business hours
Carry Identity Cards
Awards.........
Shri.Varkari Prabhodhan Mahasamati Dindi Palkhi Sohala 4th March 2001.
Documentaries made by BBC, UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV, Channel 7, DD Metro, Doordarshan.
CASE STUDY Richard Ivey School of Business Ontarion
IFIM Business School Banglore IIM AhmedabadICFAI Press HyderabadAgrawal Institute of Management, Mumbai
Invitation from CII for conference held in Bangalore, IIML, IIMA, CII Cochin, CII Delhi, Dr. Reddys Lab Foundation Hyderabad, SCMHRD Pune, Suryadatta Pune, SCMHRD Nasik, MIT Pune, MET Mumbai, IIT & IIM, Harward U.S.A., Cambridge Oxford .Included in a subject in University of California, Berkeley. Radio German Radio Network Radio MirchiRadio Mid-day FM GoldBBC Radio Radio City
Letter from "PRINCE CHARLES"After Heavy Flood in Mumbai on 26th July 2005.
