The Mumbai Dabbawala
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Transcript of The Mumbai Dabbawala
THE LEGEND OF MANAGEMENT GURU
RAGHUNATH MEDGE
THE BEGINNING….
It was the time when English were ruling India.
No MC Donald or Pizza Hut.
A Parsi Banker employed a person to bring Home made food to site of work.
His colleagues too liked this idea & started availing this service.
Slowly this evolved into the present 5000 strong Dabbawala system
MEDGE AS A LEADER..!!
In 2004 they went to prestigious IIM in London to give a presentation to management students.
In Tamil Nadu ,in an expert talk Raghunath addressed a gathering in Erode on the success story of their organisation .
There he said that they could not afford to commit a mistake because a mistake meant a stomach went empty without food.
ATTITUDE
People study business books and then practice.
We practice first and have now become case studies”- Raghunath Medge (President)
PERFORMANCE…!!!
Error rate: 1 in 16 million transactions Six sigma performance.(99.999997) Technological back up: nil Cost of service: Rs 350 to 450 /month Standard price for all (weight,
distance ,space) Rs 70-80 crores turnover approximately. “No strike” record as each one a shareholder. Earning Rs 5000-6000 per month Diwali bonus: 1 month’s extra payment from
customers.
BELIEVES…..
Work is worship. Serving people is serving
God. Annadan is Mahadan. The decendents of the
Chtrapati Shivaji Maharaj. Time is Money. Unity is power.
SUCCESS MANTRAS-HONESTY & DEDICATION
Medge was addressing aspirants at the National Career Fair organised at Tower Hall in Ranchi.
He said that the profession of tiffin box transportation begun around in 1890 and since then this trade has been successfully running due to the utmost honesty & dedication of the employees.
He also said “like in our trade ,in management too you have to fight against time to deliver the best result & thus here comes the rule of dedication and honesty”. He said time management was necessary in executing any kind of work.
WHY DOES DABBAWALA’S ONLY INCLUDE MALE STAFF?
Women workers made gradual inroads into other areas of industry,and housing and lifestyle patterns changed as Mumbai went from being a hive of male labour to a place women and families could lay some claim to.But long after the mills had women running their looms and housewives overseeing canteens in chawls ,the dabbawalahs remained a singularly male organisation.
AN INSPIRATION..
Honest & Dedicated to his work. Maintaining discipline Punctual Polite & respected by other Members. Development of skills. Impart lessons on management & business
skills to the corporate world. Hard work & sincerity.
MANAGEMENT’S LEARNING FROM RAGHUNATH D. MEDGE
Keep opoerating cost as low as possible.
Keep capital investment minimum.
Customer is not Raja but-Maharaja
Never deviate from core competency
Flat organisation Commitment
SWOT ANALYSIS
Strenght• Simplicity in
organisation• Coordination team
spirit & time management.
• Lower operation cost.• Customer satisfaction.
Opportunity• Wide range publicity• Operation cost is low• Catering
Weakness • High dependability on
local trains.• Funds for the
assocciation• Limited access to
education
Threats• Indirect competition is
being faced from caterers like maharaja community.
• Change in timings.• Company transport
LEADERSHIP SKILL..!!!
Flat organisation. No hire fire rule. Community based recruitment. Sharing commom belief,values and ethics. Followed the strict dress code. Loyalty and trust is their monopoly. Training provide to new comers. Owner as well as employee. Quarterly meeting disuss issues.
LOGISTICS AND CODING
By using their own logic methods they deliver lac
of tiffin’s boxes through many Dabba walas hand.
Logistic is happening 24 hrs a day,7 days a week and 52 weeks a year.
Logistical competency is achieved by coordinating the following:
Network design Information Transportation Inventory Warehousing
HIS MEETINGS…….!!!!!!
SOURCES..!!!
http://blog.suryadatta.org/tag/mr-raghunath-medge
http://www.telegraphindia.com/1120724/jsp/entertainment/story_15762564.jsp#.UgJFw9LWWkE
http://blog.suryadatta.org/life-at-suryadatta/mumbai-dabbawallas-my-learning’s-and-takeaway