MSNews · Yolanda Peoples MS EARLY OUT, Counselor of the Month Robyn Turner MS BT, Employee of the...
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MSNews MONTHLY EMPLOYEE NEWSLETTER OF MEDICAL SERVICES BILLING AND RECIVEABLES MANAGEMENT SERVICE ORGANIZATION GLOBAL BILLING Billing and Receivables Management Service Organization Electronic – Manual – Physicians and Hospital Billing Service www.MedicalServicesmso.com ISSUE 5, Volume 13 EMPLOYEE RECOGNITION MS Shining Stars: Yolanda Peoples MS EARLY OUT, Counselor of the Month Robyn Turner MS BT, Employee of the Month Keisha Salinas MS EARLY OUT, Employee of the Month From the Desk of Dallas S. Bunton, Sr. IFCCE, MCE; Chairman & CEO NACS and Medical Services of Chattanooga If there were “do over‟s” in life wouldn‟t it be fun? (like do over’s being correct English). We never can go back and change a day, no not even a minute of yesterday or yesteryear. However it is interesting at how much time we spend in the “past” instead of planning for tomorrow. To me it is like looking at a car everyday that was maybe a good one but now the motor is shot, the wheels flat yet everyday you go out there looking at it when you have a new op- portunity with a new car, or check from the insurance company to get a new car but so caught up on the broke one. Or maybe you go buy a new one but spend more time dis- cussing the broke one. Get the picture? I hope that all of us can funnel our energy into productive focused work with vision and a goal. If last month was bad for collections then that should be a benchmark of where we need to not be next month. Learn from the Past, Focus on the Future Pick the number where we need to be and focus on that and the tools to get there. The same with any part of the revenue cycle. Put a bad week, bad day or month behind us and look for a brighter time ahead. So when you get drawn into dwelling on a past situation be determined that you are going to use that en- ergy to change the future, it is still not set in stone. May 2010 This Issue Divisions & Global Updates Pg.2-3 Professional Development Pg 4 Connect Events Pg.5 Accounting Team — Shines! Put a bad week, bad day or month behind us and look for a brighter time. (Shown in photo above from left to right: Wanda King, Tiffany Reese, Dianna Hale, and Leana Ibach. Go Team!
Transcript of MSNews · Yolanda Peoples MS EARLY OUT, Counselor of the Month Robyn Turner MS BT, Employee of the...
MSNews MONTHLY
EMPLOYEE NEWSLETTER OF MEDICAL SERVICES BILLING AND RECIVEABLES
MANAGEMENT SERVICE ORGANIZATION GLOBAL BILLING
Billing and Receivables Management Service Organization
Electronic – Manual – Physicians and Hospital Billing Service
www.MedicalServicesmso.com
ISS UE 5, Vol ume 13
EMPLOYEE RECOGNITION
MS Shining Stars:
Yolanda Peoples
MS EARLY OUT,
Counselor of the Month
Robyn Turner
MS BT, Employee of the Month
Keisha Salinas
MS EARLY OUT,
Employee of the Month
From the Desk of
Dallas S. Bunton, Sr. IFCCE, MCE; Chairman & CEO NACS and Medical Services of Chattanooga
If there were “do over‟s” in life wouldn‟t it be fun? (like do over’s being correct
English). We never can go back and change a day, no not even a minute of yesterday or yesteryear. However it is interesting at how much time we spend in the “past” instead of planning for tomorrow.
To me it is like looking at a car everyday that was maybe a good one but now the motor is shot, the wheels flat yet everyday you go out there looking at it when you have a new op-portunity with a new car, or check from the insurance company to get a new car but so caught up on the broke one. Or maybe you go buy a new one but spend more time dis-cussing the broke one. Get the picture?
I hope that all of us can funnel our energy into productive focused work with vision and a goal.
If last month was bad for collections then that should be a benchmark of where we need to not be next month.
Learn from the Past,
Focus on the Future
Pick the number where we need to be and focus on that and the tools to get there. The same with any part of the revenue cycle. Put
a bad week, bad day or month behind us and look for a brighter time ahead.
So when you get drawn into dwelling on a past situation be
determined that you are going to use that en-ergy to change the future, it is still not set in stone.
May 2010
This Issue
Divisions & Global Updates Pg.2-3
Professional Development Pg 4
Connect Events Pg.5
Accounting Team — Shines!
Put a bad week, bad day or month behind us and look for a brighter time.
(Shown in photo above from left to right: Wanda King, Tiffany Reese, Dianna Hale, and Leana Ibach. Go Team!
Medical Services Divisions — Updates
THANK YOU! MSBT AHS/CBO Texas leadership would extends a special “Thank you”, to our HMA and CTMA staff for their hard work and dedication for another successful month in passing our collection goal, along with HMA‟s perfect score of 104 on our March
scorecard. We appreciate ALL you do for our clients!
KUDOS Angella Smith received a glowing compliment from a patient served this past month. Debbie Quinn received multiple compliments from patients and their fami-lies in April for doing such a great job with her responses for „mspayonline‟ emails that are sent to MS Early Out (both shown in photos on right). Keep up the great work!
Tips from the Trainer Always read the notes in the hospital system and review all the notes in the UGI. It is very important to enter clear and factual notes into the UGI. Do not enter personal feelings or opinions.
Reminder Please send all PTO requests via Liquid office.
KUDOS Medical Services AHS/CBO leadership congratulates Marcia Henderson and Melissa Matthews, (as both shown in photos on left) for receiving perfect scores on their au-dits. The CBO has recently implemented a new quarterly audit process for all its employ-ees, mirroring the same Liquid Office process that the Medical Ser-vices Early Out Division uses. Keep up the great work!
Congratulations
Medical Services AHS/CBO leadership would like to congratulate Samantha (formerly Rogers) Fuqua and Tinna (formerly Clayton) Kilgore and on both of there
recent wedding celebrations in April (shown in photos on right). Best wishes!
Employee Anniversaries
Global — Updates
HR Update
Employee Satisfaction Survey Results
Earlier this year employees were provided the opportunity to participate in a confidential „Employee Satisfaction Survey‟ as coordinated by NACS Human Resources. The results shared below were noted as some of the five (5) top areas in which employees expressed NACS excels expectations, along with the areas ranked in which the company can aspire to improve to do better as follows:
NACS Company Top Strengths... (#1) I am proud to work at NACS. (#2) Voice mail is used appropriately. (#3 — for a tie) NACS is a good corporate citizen; we care about the community. (#3 — for a tie) Company publications keep me well informed. (#4) NACS is an ethical company.
Identified Opportunities at NACS for Improvement …
People are focused on solutions rather than blame. People think on a corporate level not what is best for them individually. Communication between departments is well coordinated. Employees treat other employees like customers. People “protect the absent”— they don‟t talk about others when they are not present.
Corporate Communications Update
NACS I.T. Update
(Photo above from right to left: Dallas Bunton, Jr., Fred Hammond, Scott Randolph, and Robert Shirey.
Employee Newsletters Now Available on the Company Intra-Net Beginning this month In an effort to continually aspire to be „greener’ our company employee e-newsletter publica-tions (’MS News and NACS News’) are now posted on the employee intra-net and can be accessed through the web link http://crystalsvr/hr/.
Additional resources such as the latest Employee Handbook, Campus Resource Directory and many other beneficial
forms are as well available on this internal site. Taking Steps Together to a More Sustainable Future!
Leadership Trained and Certified in Latest Windows 7 Technology Dallas Bunton, Jr. , NACS Global Information Technology Director, as shown in photo on left with the IT team, recently successfully completed a one week comprehensive, con-tinuing education training in Atlanta, GA. Dallas, Jr not only received his certification in Global Knowledge for Microsoft Windows 7 however scored top in his class as a Microsoft Certified Technology Specialist and Microsoft Certified IT Professional Enterprise Desktop Administrator of Windows 7. The new software upgrades which include increased secu-rity information will be implemented across the campus starting next month. Way to go Jr!
NACS Horseshoe Six-Week Summer League Series
Show off your pitching precision and throw a ringer with this fun and exciting new „NACS Team Connect‟ after-hours activity. This six-week summer series will be open for employees at all skill levels and begin on Tuesday May 25 — beginning at 5:15 PM. Contact Joel Henderson in the Corporate Communications office to sign-up today at ext 110 or
[email protected]. Sign-up deadline – please by Thursday, May 20.
Also for more details check out the ‘May 3 — Employee Update’ sent out on e-mail!
The 7 Habits of Highly Effective People®
Source Cited: Stephen R. Covey; 2009 — www.stephencovey.com/7habits/7habits.php
„3 Guys & a Chick‟ — NACS Winter 2010 Bowling League Team Champions!
The 12-week bowling league series wrapped-up with a pizza party and trophy presentation at the Holiday Bowl in Hixson. Congratulations to team ‟3 Guys & a Chick‟, Scott Randolph, Shannon Earls, Terrence Harris, and Robert Hilton series champions (as shown in photo
on left).
THE 8TH HABIT®: FROM EFFECTIVENESS TO GREATNESS
In today's challenging and complex world, being highly effective is the price of entry to the playing field. To thrive, innovate, excel, and lead in this new reality, we must reach beyond effectiveness toward fulfillment, contribution, and greatness. Re-search is showing, however, that the majority of people are not thriving. They are neither fulfilled nor excited. Tapping into the higher reaches of human motivation requires a new mindset, a new skill-set --a new habit. Dr. Covey's new book, The 8th
Habit®: From Effectiveness to Greatness, is a roadmap to help you find daily fulfillment and excitement.
Over the past seven months we‟ve explored one of the following seven habits from „The 7 Habits
of Highly Effective People®,‟ series as written by Stephen R. Covey which have included:
1) BE PROACTIVE, 2) BEGIN WITH THE END IN MIND, 3) PUT FIRST THINGS FIRST, 4)
THINK WIN-WIN, 5) SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD, 6) SYN-
ERGIZE, HABIT, and 7) SHARPEN THE SAW . This months issue we feature the final remain-
ing — „8th Habit: from Effectiveness to Greatness‟.
Professional Development
Dress Code Policy Reminder
Looking Your Professional Best. As a friendly reminder, please remember the following dress code guidelines:
Men and women must be clean, well-groomed and professional when at work.
Men are asked to wear dress or casual pants that are clean and pressed, socks with either dress or casual shoes with the exception of tennis shoes Monday through Thursday, and shirts with sleeves such as collared golf and polo shirts, etc.
Women are asked to avoid skirts with slits that show the thigh, inappropriate tight clothing, or sweat/jersey pants of any type. If summer dresses are worn, please make sure they are professionally modest. No tanks or halter tops.
No denim or sweatshirts/hooded sweatshirts permitted Monday thru Thursday
Casual Fridays: Employees may wear clean denim with no frays or holes, tennis shoes and sweat shirts on Fridays.
Lets continue to shine on in 2010!
Medical Services ~ 2810 Walker Road ~ Chattanooga, TN 37421
Toll Free: 866-735-8812 Local: 423-648-4395 Fax: 423-899-6662
April Collectors Challenge Campus-Wide Activities
Team & Community Connect
— Benefiting the ACA International Education Foundation
„Relay for Life‟ — A Collaborative Success
— As presented by NACS benefit ing the American Cancer Society
