Matthew H. RossWest Hollywood, CA | 310.707.5757 | matthewross1971@gmail.com

Restaurant General ManagerDynamic and customer-focused Restaurant General Manager with more than 15 years of experience directing restaurant (both front and back of house) operations. Demonstrated history of cultivating a collaborative workplace environment focused on efficiency, exceptional customer service, cost-effective product utilization, and quality assurance. Expertise in turnaround efforts, technology integration, inventory management, and financial strategy and forecasting. Proven record of creating and implementing menus that meet company objectives, customer preferences, and market trends. Motivational coach and mentor with experience in training and staff development.

CORE COMPETENCIES

Restaurant Operations Management | Financial and Strategic Planning | Turnaround Efforts | Training and CoachingProfitability Measures | Motivational Team Leadership | Guest Hospitality and Satisfaction | Purchasing

Resource Planning | Inventory Control | Performance Management | Recruitment and Staffing | Data AnalysisRegulatory Compliance | Safety and Sanitation Guidelines | Policy Development | Process Improvements | Reporting

Cost Controls | Budgeting and Forecasting | Quality Assurance | Marketing Strategy | Employee Retention

EXPERIENCES AND ACHIEVEMENTS

MICKY’S NIGHTCLUB, West Hollywood, CA 2015 – Present Restaurant Operations and Strategy ConsultantProvide comprehensive strategic support to operations team within nightclub, including leading menu development, general restaurant operations planning, and training. Monitor performance metrics to identify process improvements and coach leadership team on implementation. Supervise management and personnel (both FOH and BOH teams).

Served as Recipe Implementation Consultant, ensuring quality control of menu items and new product rollouts, as well as reviewed meal and menu plans to deliver exceptional service to all guests.

Coached and mentored team members with a focus on identifying leadership potential. Designed and managed club renovation Planned upgrade to POS, VIP guest services software, CTUIT back office operations Directed marketing and brand recognition initiatives

CALIFORNIA PIZZA KITCHEN, Beverly Hills/Woodland Hills, CA 2005 – 2015 General ManagerLed restaurant operations for organization, including training and staff development, recipe implementation, cross-regional marketing strategy, and guest hospitality. Recruited, hired, and supervised personnel, ensuring adherence to company expectations and guidelines for performance. Oversaw rollout and implementation of new training initiatives for region, as well as served as liaison to West Coast Training Manager.

Spearheaded regional Next Chapter rollout, including planning new recipes/menus, as well as site remodel. Oversaw development of more than 20 managers, sustaining high retention of team members. Selected to serve as Regional Marketing Manager, hosting weekly conference calls and conducting store visits

with store management to identify marketing strategies specific to each location. Managed staff training and development for eight locations during tenure. Promoted from Assistant General Manager of LA Food Show and Head Bartender/Trainer.

EDUCATION AND CREDENTIALS

Associate of Science, Design, Fashion Institute of Design MerchandisingCalifornia Food Handlers Card, Valid through 2021 | Certifications, CPR, AED, and First Aid, Valid through 2018