Monitor Performance With SAP Solution Manager

7/29/2019 Monitor Performance With SAP Solution Manager

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Monit or Per form anc e andAna lyze Your SAPNet Weaver Syst em w i t h

SAP Solut ion Manager

Venkat MahalingamSAP America



© SAP AG 2006, 2

Object ives

As a resul t o f t h is sess ion, you w i l l

be ab le t o :

Describe the purpose and value of Solution Manager

Diagnostics See how Solution Manager Diagnostics is used for

root-cause analysis

Learn about integration of Solution Manager Diagnostics

into SAP Solution Manager 4.0



Solution Manager Diagnostics

Development Planning for


Implement and Learn to Use




© SAP AG 2006, 5

SAP

Development

SAP

Custom CodeDevelopment

SAP

Consulting

SAP Education

SAP

Hosting

SAP

Active Global

Support

SAP Solut ion Manager In t egrat ion

St anda rd ized and i nt eg ra t ed

app l ica t ion management

SAP Solut ion Manager

Gateway to SAP

Customero l labora t ion

Implementation of SAP solutions

Solution monitoring

Service desk

Change management

Delivery of SAP services

Diagnostics

Upgrade of SAP solutions



© SAP AG 2006, 6

The SAP Solut ion Mana ger Mana ges SAP Solut ions

Appl ic at ion Managem ent SAP Solut ion M anager

Maintenance strategy, processes, and projects

Continuous improvement projects

Software Change Management Development and enhancement projects

Deployment projects

Net Weaver L i fecyc le Management

SAP Net Weaver Admi nis t rat ion Tools

System administration mainly on a component basis

Configuration and transportation

Consistency checks

Development infrastructure

Planning

Status



© SAP AG 2006, 7

Leverage ABAP Suppor tab i l i t y t o J ava Wor ld

SAFETY OF SUPPORT

SCALABILT

Y OF

SUP

ORT

low high

h i g h

l o w

JAVA

SUPPORTABILITY

TODAY

Various J ava Tools

(e.g., Debugger,Visual Admin)

Various J ava Tools

(e.g., Debugger,

Visual Admin)

SolutionManager

Diagnostics

SolutionManager

Diagnostics

L e a r n f r o m

A B A P

s u p p o r

t a b i l i t y

INDUSTRIALIZED

J AVA SUPPORT



© SAP AG 2006, 8

Suppor t and Admin is t ra t ion Role

SAP Solut ion M anager

Document

Implement

Test

Control change

Manage

incident Monitor

solutions

Diagnostics

Root-cause Analysis Ensure stability

Optimize

performance

Minimize resource

consumption

(Analyze logs, dumps,

traces, configuration,

resource consumption,

coding etc.)

SAP Net Weaver Adm in is t ra t or

Start and Stop

Change Configuration

Transport Software Changes

Backup and Recovery

Output Management

User Management Job Scheduling

Monitor systems

Incident analysis

Support Role Administration Role

SAP CRM

4.0

SAP CRM

4.0

NW 04NW 04

SAP APO

3.1

SAP APO

3.1SAP R/3

4.6C

SAP R/3

4.6C

Solution Landscape



© SAP AG 2006, 9

SAP CUSTOMER SAP CUSTOMER SAP SUPPORT

So lut ion Manager Diagnos t i c s : Ef f ic ient and SafeRoot -Cause Ana lys is

Eff ic ient Reduc e t i m e f o r r oo t -c ause ana ly si s

Available in one central console

Standardized SAP Best Practicesfor diagnostics, integral part of

SAP NetWeaver, and used by all

SAP employees

Uniform across components

SafeN o c h an ge s t o p ro du c t i on sy st e m s

Runs in Web browser and can be

accessed via http connection, no OS

access necessary for standard support

No access to SAP NetWeaver

administration tools

Enforced customer control

for change management

Solu t ion Manager Diagnos t i c s prov ides ef f ic ient and safe root -c ausea na ly si s o f i nc i de nt s i n c u st o m e r s ol ut i on s p ow e re d b y SA P N et We av er

SAP Syste m

Solut ion Manager

D iagnost ics

SAP Net Weave r

Adm in is t ra t ion ToolsSolut ion Landsc ape

Safe

access

No

access

change

r ead only



© SAP AG 2006, 10

Solut ion Manager Diagnost ic s: Overv iew


Solut ionManager

D iagnost ics

Third-Party Software

Safe

accessthrough

SAP

Router

SAP

Agent

Safe

accessthrough

SAP

Router CRM at SAP

I nc idents ,

Updates

NetWeaver

Adm in is t ra t ionSAP Syst em

Solut ion Landsc ape

C h

a n g e

R e a d

o n l y



© SAP AG 2006, 11

SAP CUSTOMER SAP CUSTOMER

Solut ion Manager Diagnost i cs on WebAS

Solut ion Manager Diagnost ic s : Landsc ape

SAP

SUPPORT

SAP System

Solut ion

Landscape

Safe

Agent Agent

WebAS 6.40

ABAP Java

ITS

HTTP

Link

CCMSe.g.,

RZ20,

OS07,

DB02,

…

Web Dynpro

Java

Support

Tools

W i l y

I n t r o s c o p e

E n t e r p

r i s e M a n a g e r

Third-party tools,

preconfigured

for SAP NetWeaver,

for use by SAP (no OEM)



© SAP AG 2006, 12

Solut ion Manager Diagnost ic s : Arc h i t ec t ure and Func t ions

Local

Diagnostic Tools

ABAP Stack

NetWeaver

Solution Landscape

(Monitored System)

Solution Manager Diagnostics (Monitoring System)J2EE Stack (Web Dynpro Apps) ABAP Stack (ITS Apps)

OS Command Console

SAP Monitoring Infrastructure

IntroScope

Enterprise Manager

Mercury Load

Generator Third-party tools

CCMS Agent/

OS Collector

SMD Agent/

Comp. Analyzer

IntroScope Agent

J2EE Stack

File System Browser

Thread Dump Analysis

HTTP Analysis

Log Display

Portal Activity Reporting

Remote DB Monitoring

Remote OS Monitoring

Alert Monitoring

SAP Java

Web Dynpro

SAP ABAP/ITS

SAP ABAP/DIAG

SAP Agents

Third-Party

SAP Java/HTTP

Software Change Report ing

Configuration and File Reporting

Compare Multiple Instances

J2EE Server Analysis

SAP J2EE System Information

Java Web Dynpro Monitoring

SAP J2EE SQL Moni tor ing

J2EE Stack (Integrated Apps)

System Landscape Directory

SQL Command Console

J2EE Command Console

LDAP Browser SAP NetWeaver Appl ications



© SAP AG 2006, 13

Solut ion Manager Diagnost ic s : In t er fac e

Detai led

Nav igat ion



© SAP AG 2006, 14

So lu t i on Manager Diagnost i c s Integ ra ted inService Desk Sc enar io

Customer Customer SAP SAP

Find

Solution

6 Provide Solution

2

Search for

Solution

Customer'sSolutionDatabase

1

Report

Incident

SAP System

Service Desk

En d Use r En d Use r Solut ionSupport Solut ionSupport

SAP Servi c eMarketp laceSAP Servi c eMarke tp lace

SAP Note DatabaseService Products

Best Practices

Provide Solution

SAP Suppo rt SAP Suppo rt 4

Forward ProblemSolut ion

Manager

D iagnost ics

3 Perform Root-

Cause Analysis

Perform Root-

Cause Analysis

5



© SAP AG 2006, 15

Customer’s Perspective

Ear lyWat c h Aler t and SAP Solut ion Manager (Diagnost ic s)

Monitored SAP SystemMonitored SAP System

SAP EarlyWatch Alert SAP EarlyWatch Alert

Stability Stability PerformancePerformance Resource

Utilization

Resource

Utilization

Solution Manager DiagnosticsSolution Manager Diagnostics

Abstraction and Aggregation



© SAP AG 2006, 17

Solu t ion Manager D iagnost ic s : Component Coverage

We now have two lines of code:

NW04

NW04s

After SP17, the goal is to focus on the NW04s code line

Functionality coded into SP17 will be available in SPS08 and later

versions, and new functionality will be available in NW04s SPS



© SAP AG 2006, 18

Solu t ion Manager D iagnost ic s : Component Coverage

SAP NetWeaver Support Pack age Stac k (SPS)

ESS/MSSConfigurationLog ViewerWilyTech IntroscopeComponent links

NW04 SPS 17 NW04 SPS 17

;

;

;

;

2006

;;

;

;

TREX Configuration

Log ViewerComponent links

;

;;

MI

ConfigurationLog ViewerWilyTech IntroscopeComponent links

NW04s SPS 08 NW04s SPS 08



© SAP AG 2006, 19

Solu t ion Manager Diagnost ic s : Funct ional i ty Roadmap

SAP NW04 Suppor t Package Stack (SPS)

System Analysisfor all SAP Solutions

Java and Web

Analysisfor EP, CRM ISA,

XI, etc.

Diagnostics

Framework

SPS 15 SPS 15

LDAP Browser

SSL, KeyStore

Browser

NWA LogViewer

NWAapplicationsintegration

SPS 16 SPS 16

EWA for EP

PermissionsConcept inNavigation

Audit-Tracing forSMD navigation

NW04 to NW04smigration

SPS 17 SPS 17

Config Reporting:Add PCD, KMC, PPvia CTC

Enhanced self-check

2006



© SAP AG 2006, 20

Solut ion Manager Diagnost ic s : Funct ional i ty Roadmap (c ont . )

SA P N W0 4s Su pp or t Pa c k ag e St a c k (SPS)

System Analysisfor all SAP Solutions

Java and Web

Analysisfor EP, CRM ISA,

XI, …

Diagnostics

Framework

SPS 07 SPS 07 SPS 08 SPS 08 SPS 09SPS 09

Audit-Tracing forapplicationscommandsLDAPcommand cons.

SMD High Availability Wily introscope setup integration Permission

2006

SPS 10 SPS 10

Solution Managerdiagnosticsintegration

End-to-end root-cause analysis

Synthesis of logs, Traces, Dumps, GC,..

Increase GCA and TDA capabilities

Root-cause analysiscockpit view based

on aggregation andcorrelation

Config Reporting:Add PCD, KMC, PPvia CTC

Enhanced self-check



© SAP AG 2006, 21

Roadmap for SAP Serv ic e In f rast ruc t ure

12/04

Q3/05

Q4/05

Q1/06

Mass sh ipment Solut ion Manager Diagnost ic s

Solut ion Manager Diagnost ic s needed for e f fect ive

root -c ause analysis of J ava-based SAP solut ions

St art of ram p-up SAP Solut ion Ma nager 4.0

Mass shipm ent SAP Solut ion Mana ger 4.0

Q3/06 SAP Solut ion Manager needed for e f fect ive root -c ause analys is

of a l l SAP solut ions

SA P

Solut ion

Manager 3.2

WebAS 6.20

Solut ion

Manager

D iagnos t ics

WAS 6.20

SA P

Solut ion

Manager 4 .0

WebAS 6.40

Mass shipm ent SAP Solut ion Manager 3.2

m ySAP ERP 2004 requi re s SAP Solut ion Man ager

4/05

3/05

WebAS 7.00



© SAP AG 2006, 22

SAP Solut ion Ma nager a nd SAP Net Weaver :Re lease Roadmap

Solut ion Manager

D iagnost ics

on WebAS 6.40

SAP Solut ion

Manager 3.2 SAP Net Weave r

Adm inis t ra t ion Tools

2005

SAP Solut ion Ma nager 4.0 SAP NetWeave r Adm in is t ra t or D iagnost ics2006

2005

SAP Net Weave r 04WebAS 6.20 ABAP

Read

only

SAP Net Weave r 04

SAP NetWeaver 04 s SAP NetWeaver 04 s



© SAP AG 2006, 23

Diagnos t i c s Be longs to t he “Manage Inc iden ts ” Capab i li t y of SAP Solut ion Man ager

Content

Gatew ay to SAP

Tool

Open End-to-End Application/Technology Management and Maintenance

DocumentImplement

Train Test a deployment

Support and maintainMonitor and optimizeControl changeManage incidents

MethodologiesRoadmaps

Services

Best Practices

SAP Active Global Support

SAP Development

Service Delivery Platform



© SAP AG 2006, 25

Solut ion Manager Diagnost ic s: Feat ures and Pr inc ip les

Five Suppor tab i l i t y Pr inc ip les

Central

Runs in Solution Manager

Remote

Runs in Web Browser or in SAPGUI and is downloadable to support the back end

Uniform

Complete

Keeps everything together (including support tasks)

Safe

Read-only support role


Solut ionManager

D iagnost ics

Change

Cont ro l

Solution Landscape

SAP

Agent

OS dataDB data

Config Files

Log Files

Dumps

Resource

Consumption

Safeaccess

through

SAP

Router

CRM at SAP

I nc idents ,

Updates

S l t i M Di t i F t d



© SAP AG 2006, 26

Solut ion Manager Diagnost ic s: Feat ures and Pr inc ip les (cont .)

Ei gh t Su pp or ta bi l i t y Fe atu r es

Solution Landscape Reporting

Inventory of installed products and components with their version history

Software Change Reporting

Change log of the customer solution: SAP software, modifications,and custom development

Configuration Reporting and Check

View of configuration settings with history, and with check against best practices

Ressource Monitoring

Activity snapshot and history of resources


Solut ionManager

D iagnost ics

Change

Cont ro l

Solution Landscape

SAP

Agent

OS dataDB data

Config Files

Log Files

Dumps

Resource

Consumption

Safeaccess

through

SAP

Router

CRM at SAP

I nc idents ,

Updates

Solut ion Manager Diagnost ic s: Feat ures and



© SAP AG 2006, 27

Solut ion Manager Diagnost ic s: Feat ures and Pr inc ip les (cont .)

Eigh t Suppor tabi l i t y Featu res (con t .)

Logging

Understandable log messages in uniform format

Dump Analysis

Complete context information for error dump

Tracing

End-to-end trace to be switched on per activity

Debugging

On-the-fly, cross-component debugging


Solut ionManager

D iagnost ics

Change

Cont ro l

Solution Landscape

SAP

Agent

OS dataDB data

Config Files

Log Files

Dumps

Resource

Consumption

Safeaccess

through

SAP

Router

CRM at SAP

I nc idents ,

Updates



© SAP AG 2006, 28

How to Ge t So lu t i on Manager Diagnost i c s?

To implement the current pre-shipment of Solution

Manager Diagnostics, you need SAP NetWeaver 04,

min. Support Package Stack 16, preferably latest

Support Package Stack Recommended: Two CPU, four GB RAM, 40GB disk

Supportabili ty Setup Guide – Solution Manager

Diagnostics NW04 available in Service Marketplace

Solution Manager Starter Pack

Order via: www.service.sap.com/servicecatalog

service.sap.com/servicecatalog *

Requi rements

Imp lem enta t ion Suppor t

More In format ion

* Requires login credentials to the SAP Service Marketplace

service.sap.com/diagnostics*



© SAP AG 2006, 29

K ey Feat ures

One central Web-enabled console

Integrates in the Service Desk scenario

Ensures standardized operations and effective optimization

Solut ion Manager Diagnost ic s Provides …

Eff ic ient and safe root -c ause analys is for SAP Net Weaver

Cer t i fy your operat ions in So lu t ion Manager Diagnost ic s



© SAP AG 2006, 30

Resources

Î Publ i c Web

www.sap.com ÆSolutions ÆSAP NetWeaver ÆSAP Solution Manager

SAP Customer Services Network: www.sap.com/services/

Î Help Port a l

Online Help: http://help.sap.com/ Æ DocumentationÆ SAP Solution Manager

Î SAP Serv ic e Mark et p lac e

Diagnostics: http://www.service.sap.com/diagnostics *

General information: http://www.service.sap.com/support-infrastructure* Learning maps http://www.service.sap.com/rkt-solman/ *

* Requires login credentials to the SAP Service Marketplace

7 P i t t T k H



© SAP AG 2006, 31

7 Po in ts t o Take Home

Solut ion Manager Diagnostics provides:

A central Web console for monitoring and performing analysis of

SAP NetWeaver solutions

Standardized operations and optimization

Increased solution stability

Efficient and safe root-cause analysis

Integration into the SAP Solution Manager Service Desk

Interaction with Wily Introscope

Solution Manager Diagnostics is available in all NW04 systems!

Q ti ?

Monitor Performance With SAP Solution Manager

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