Introduction to SAP Solution Manager• SAP Solution Manager Overview

• Accelerated SAP (ASAP) Methodology

• SAP Solution Manager as Toolset for Implementation

• SAP Solution Manager as Toolset for Operations and Continuous Improvement

Why Solution Manager?There are several reasons to implement SAP Solution Manager:

SAP Solution Manager enables the customer to have a faster implementation of SAP solutions and helps optimize operations once implementation is complete.

Implementing SAP Solution Manager gives the customer access to all available implementation and upgrade content.

Customers have easy access to all support services that are relevant to operations, maintenance, and improvement activities. This leads to faster issue resolution through close collaboration with Active Global Support.

Faster implementation and more efficient operation of solutions All available implementation and upgrade content is included Optimal access to all support services Optimal support of all operations, maintenance and improvement activities Faster issue resolution through collaboration with Active Global Support

SAP Solution Manager supports you through each phase of your project, from planning to testing and hand-over to operations.

SAP Solution Manager OverviewThe SAP Solution Manager is the central application management platform that customers can run in their solution landscape to help them efficiently implement, operate, monitor, and support their SAP solutions.

SAP Solution Manager is thus used for both Implementation and Operational Functions.

The SAP Solution Manager provides tools, content, and a gateway to SAP that helps to: Optimize the management of your SAP solution Ensure reliability of your SAP solution Ensure efficient operations Ease implementation and upgrades Continuously adapt and improve your solution

Customer's System Landscape

• The SAP Solution Manager is a separate, complete Web Application Server installation that is connected to all systems in your solution landscape. These various systems are called satellite systems.

• SAP Solution Manager acts as the central system of your solution landscape, allowing business processes to be implemented, tested, and even monitored in an integrated manner, thus avoiding duplication of effort and information and streamlining your activities.

Solution Manager Usage Scenarios• There are many scenarios in which SAP Solution Manager can be used. Each scenario occurs in one of the three life cycle

phases, implementation, operations, and optimization. This is also known as the cycle of continuous improvement.

There are six common scenarios for Solution Manager. They are: Implement SAP Solutions Monitor SAP Solutions Manage the Service Desk Link to SAP Services Manage Change Requests Upgrade SAP Solutions

Benefits of SAP Solution Manager: 1

• More reliable IT solutions Minimize risk during implementation Avoid inconsistencies Resolve issues quickly resulting in less down time More efficient implementation and change management projects

• Reduced cost of implementation and continuous improvement Reduce cost of process design technical setup, business setup, support and operations, testing, and knowledge transfer Centralized project handling blueprinting, configuration, and testing Reduces the costs of upgrades or continuous improvement projects.

Benefits of Solution Manager: 2

• Faster return on investment (ROI)

• Reduced cost of operation

• More leverage from IT investments

Accelerated SAP (ASAP) Methodology• This topic provides you with an understanding of SAP's standard implementation methodology.

• The Accelerated SAP (ASAP) methodology is a proven, repeatable, and successful approach to implement SAP solutions across multiple industries and customer environments.

• ASAP was first introduced as a PC-based tool set called Value SAP, which eventually included the Implementation, Global and Upgrade roadmaps.

• The ASAP methodology is now fully integrated into SAP Solution Manager and Accelerated SAP roadmaps provide content, tools, and expertise from thousands of successful implementations.

Project preparation:

• This is the initial planning for the customers' SAP project.

• The activities include general project management requirements, an issues management plan, an organizational change management plan and the establishment of other policies and procedures for running the project.

Business Blueprint:

• It comprises activities for aligning the customers’ business and technical requirements to the SAP standard software.

• Business blueprint in ASAP becomes the plan for the eventual configuration of a customers’ SAP software solution.

• This phase concludes with the approval of a business blueprint document.

Realization phase:

• It comprises the building and testing of the solution as prescribed by the business blueprint document.

• Activities in this phase include customizing in the Implementation Guide of the associated development systems.

• The realization phase also includes software enhancements, special programming, building and executing test plans, and finally, signing-off the configured system.

Final Preparation:

• Many crucial tasks such as acceptance testing of the production system hardware, the completion of end-user training, and plans for transfer to the production system complete here.

Go live and support:

• During this phase, items such as service level agreements and help-desk procedures are established and tested. The conclusion of this phase is the hand-over to the operations and monitoring staff.

Standard ASAP Roadmaps: • ASAP roadmaps outline the activities involved in implementing, upgrading, or enhancing SAP solutions.

• Each roadmap has a set of deliverables, accelerators, role descriptions and additional guides.

The five standard roadmaps in ASAP: -

• Implementation Roadmap: provides the methodological framework for the project team to leverage in the implementation of a SAP solution. It covers the necessary project management, requirements gathering, design, configuration of business processes, technical implementation, test procedures, training and organization change management.

• Solution Management Roadmap: provides a methodology for the implementation of the technical infrastructure and its operation. The Solution Management Roadmap complements the Implementation Roadmap.

• Global Template Roadmap: describes how to organize and run a project in which a corporate template is developed. The Global Template Roadmap is geared toward more complex implementation projects, typically involving more than one kind of SAP solution and a variety of sites, possibly in different countries. The corporate template is rolled out to other sites in a follow-up project.

• Upgrade Roadmap: The Upgrade Roadmap is designed to help you carry out the customizing activities required for an upgrade.

• Other Roadmaps: The Enterprise Portal and Exchange Infrastructure roadmaps are simply variations of the Implementation Roadmap.

Five Phases of the Implementation Roadmap:

SAP Solution Manager as Toolset for Implementation

• Each phase of the roadmap provides a list of general project management activities, such as project team status, scope management, training plan management, and so on.

• The ASAP Implementation Roadmap provides a work breakdown structure that can be used to plan and track the underlying activities and tasks of the implementation;

• The main elements of the Implementation Roadmap are:

Roadmap structure : gives the project team a list of what to do and when to do it. This appears on the left-side of the screen displayed. The roadmap structure can be filtered by roles so that each team member can focus only on those items requiring their attention.

Viewing/text area: on the upper right-side of the screen, displays procedural guides, prerequisite information, and deliverables of the highlighted structure items on the left-side of the screen.

Attachments area: on the lower right-side of the screen displays various items such as accelerators, issues, and supplemental documentation. In this area you can also carry-out various tasks, such as assigning project team members, status etc.

The main elements of the Implementation Roadmap are:

Features of the Business BlueprintThere are several features of a Business Blueprint transaction. We will focus on the following features: Blueprint structure Business scenarios Business process groups Associated items Blueprint document

Components of the Configuration Transaction:

The purpose of the Configuration transaction is to use the Business Blueprint structure to configure IMG objects in your development system. Here is a list of the most commonly used components available in the Configuration transaction:

Project documentation Transaction assignments Configuration of IMG objects Development items Test cases Graphics Training materials

Configuration Testing Features: 1

• Testing is one of most important components of Configuration. A crucial part of the Realization phase is the ability to test the functionality of the solution as you build it.

• Integrated into Solution Manager is the Test Workbench, which includes the test organizer, automated testing tools, and interfaces to third-party testing tools.

• The figure depicts the integration of the testing tools provided by the SAP Solution Manager.

Configuration Testing Features: 2:

This figure shows the components of the testing workflow, from the building of test plan to the execution of the test cases within the plan to the analysis of results.

The benefits of the testing features include:

• Reduced time for test preparation and execution

• Single point of access to complete system landscape

• Central storage of testing material and test results

• Re-use of existing testing material

SAP Solution Manager as a Toolset for Operations andContinuose Improvements

• This topic will introduce you to the functions available through Solution Manager that can help manage, support, and optimize the productive environment.

• Features such as solution monitoring, Service Desk, and Change Request Management are defined.

SAP Solution Manager During Productive Operations

• Once we have a live production system, Solution Manager takes on the role of a central system that integrates tools such as system monitoring, business process monitoring and the help desk.

• Solution Manager is a powerful tool because it is your gateway to SAP Support. Based on your solution configuration, Solution Manager automatically triggers recommendations for services such as remote consulting, self-services, and best practice documents.

Solution Monitoring: Through solution monitoring,entire business process can be monitored as a whole across multiple component.

This concept is realized through the following three monitoring sections within the SAP Solution Manager:

Business Process Monitoring: Real-time monitoring with a focus on the graphical display of business processes based on

the Computing Center Management System (CCMS).

System Monitoring: Central System: Administration and real-time monitoring based on the Computing Center Management System (CCMS)

Service Level Management: Continuous monitoring based on SAP EarlyWatch Alert

• This topic will introduce you to the functions available through Solution Manager that can help manage, support, and optimize the productive environment.

• Features such as solution monitoring, Service Desk, and Change Request Management.

Service Desk Features:The service desk offers a complete infrastructure for organizing and operating a solution-wide support organization at your

site.

Features include:

1. Message handling process

2. Customer solution database

3. Managing SAP Notes

4. Solution Manager diagnostics

Change Request Management:Two commonly used advanced features are Change Request Management and Solution Manager Diagnostics

• Change Request Management (as part of the SAP Solution Manager), integrates service desk functionality for managing change requests.

• The processes supported by Change Request Management include urgent corrections for implementing fast and direct changes in the productive environment, and maintenance cycle activities such as regular releases and implementation, upgrade, or template projects.

Solution Manager Diagnostics

• Solution Manager diagnostics provides all functionality to centrally analyze and monitor a complete SAP solution.

• It also reduces the time needed to train a support consultant in root cause analysis.

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