MNAMosby’s Long Term Care Assistant Chapter 5 WORK ETHICS

Ethics

Right and wrong conduct

Work Ethics is behavior in the work place

How you look What you say How you behave How you treat others How you work with others

Personal Health, Hygiene, & Appearance

Residents, families and visitors expect you to look and act healthy.

Your Health

•Diet – breakfast important

•Sleep and Rest – 7 hours

Your Health

•Body Mechanics - using your body in an efficient manner

•Exercise - needed for muscle tone, circulation, weight control

Your Health

•Eyes

•Smoking

•Drugs

•Alcohol

Hygiene

Bathe daily

Prevent body odors

Brush your teeth

Shampoo often

Keep fingernails clean

Appearance

Practice good personal hygiene

Uniform fits well

Uniforms are clean, neat, ironed

Name badge

Appropriate underclothes

Minimal jewelry

Appearance

NO Body Piercing

Fingernails: Modest, one color nail polish only. No sparkles, jewels or harsh colors.

X

X

Appearance

Make-up: Minimal. No dark, dramatic eyeliner or shadow.

Perfume: minimal

X

Appearance

Need to wear a watch

Clean, comfortable

Hair: always up. Secured tightly. Not loose, to the side or taken down until you board the bus.

X

Qualities & Traits for Good Work Ethics

Dependability

Caring

Consideration

Cheerfulness

Empathy

Qualities & Traits for Good Work Ethics

Trustworthiness

Respectfulness

Courtesy

Conscientiousness

Qualities & Traits for Good Work Ethics

Honesty

Cooperation

Enthusiasm

Self-awareness

Getting a Job

Newspapers

Internet

Clinical Sites

What Employers Look For

Dependable

Well groomed

Values and Attitudes

Communication Skills

Proof of Training

Job Applications

1st Impressions

Write Neatly

Complete entire form

Explain job gaps

Provide references

Be Honest

POSITIVE ATTITUDE

The Job Interview

Present a good image

Be on time - make a “dry run”

Be prepared to wait

HANDSHAKE

Eye contact

Body Language

Ask Questions

The Job Interview

Yes Sir/No Sir

Honest answers

Be ready to share our skills experience

The Job Interview

Common Interview Questions

Tell me about yourself.

What are your career goals?

Tell me about your last job. Why did you leave?

How would your former co-workers describe you?

The Job Interview

Common Interview Questions

How do you set priorities?

How do you handle problems with residents or co-workers?

Why do you want to work here?

Why should this center hire you?

Questions for you to ask the Interviewer

What employee qualities and traits are most important to you?

What nursing care pattern is used here?

How does my supervisor typically handle problems?

How do you see my job in the next year? In the next 3 years?

May I have a tour of the center?

May I meet the nurse manager?

Follow –Up

Write a thank you letter to your interviewer.

ON THE JOB

Work when scheduled

Arrive on time

Do not leave early

Do not call in unless absolutely necessary

Be cheerful

Help others –be a team player

Don’t gossip

ON THE JOB

Maintain confidentiality

Use professional language

Be courteous:• Use Mr. or Mrs.

• Hold doors open

• Give praise

•Say “thank you” and “please”

ON THE JOB

Don’t let personal matters interfere with your job:

•Phone calls

•Visitors

•Computers

•Supplies

•Emotions

Resigning

Give written notice

Give @ least 2 weeks notice

Indicate your reason for leaving

Thank the employer for the opportunity

Reasons for losing a JOB

• Poor attendance

• Abandonment

• Falsifying a record

• Violence

• Weapons

• Alcohol

Reasons for losing a JOB

•Drugs

•Harassment

•Offensive language

•Stealing

•Destruction of property

•Disrespect

•Abuse or neglect

Reasons for losing a JOB

•Invading privacy

•Confidentiality

•Defamation

•Sleeping

•Dress code

•Failure to follow policy

•Tending to personal matters while on duty

Review

Seeing things from another person’s point of view is ?

Empathy

Review

To torment, worry or offend another person is ?

harassment

Review

Appropriate behaviors in the workplace is called ?

Work ethics

Review

Being alert, careful, and exact in performing procedures and following instructions is called ?

Conscientiousness

Review

Willingly helping and working with others is called ?

cooperation

Review

Reporting to work on time, keeping your obligations and promises is called ?

dependability

Review

Failure to maintain confidentiality is grounds for losing your job.

True or False

Review

To perform your job well you need at least _____ hours of sleep each night.

7

Review

Which character trait do employers look for most?

dependability

Review

You should ask questions during a job interview .

True or False

Review

Saying “please” and “thank you” is a courteous act .

True or False

Review

If you need to resign from a job, it is acceptable to give 2 days notice .

True or False

Review

Body language includes eye contact and hand gestures.

True or False

Review

OBRA requires LTCFs to hire NAs who have completed a state approved training and competency evaluation program

True or False

Review

You never get a second chance to make a first impression .

True or False

Review

The following statement signals a good attitude.

“I work harder then anyone else here.”

True or False

Questions??