By: Amanullah Khan JadoonReg. no : 25729

Section: Tues. 8:45-11:30 Instructor: Mr Adnan Fuzail

Ziauddin Hospital

Introduction of the founder:

Dr. Sir Ziauddin Ahmed former Vice Chancellor & Rector of Aligarh Muslim University was an eminent mathematician, atop educationist and above all a very great humanitarian and benefactor of the Muslims of Indo Pakistan Subcontinent. He has left indelible mark on our education system and our nation owe him a great deal.

Ziauddin Hospital

Introduction of the hospital: The Dr. Ziauddin Group of Hospitals is one of the largest groups in Pakistan,

which is functioning under Dr. Ziauddin Trust. The hospitals provide medical treatment and care.

Five hospitals operating across Karachi totaling over 600 beds provide medical care. Keeping pace with latest diagnostic technologies and medical and surgical treatment. Departments of Diagnostic Imaging and Nuclear Medicines. The hospital have one of the Radiology & Diagnostic Imaging Departments in Pakistan.

The services provided at hospital are X-Ray and Ultrasound, MRI, CT scan, Digital Subtraction Angiography, Colour Doppler Mammography and Interventional Radiology.

The Nuclear Medicine Centre at the North Nazimabad and Clifton campuses are equipped with the latest Analogue and Digital Gamma Camera and the Pakistan Atomic Energy Commission licenses both centres. The North Nazimabad centre was the first nuclear medicine facility in the private sector. The nuclear medicine services provided include: Bone Imaging, Thyroid Scan, Brain Scan / SPET / PLANAR, Cerebral Perfusion Studies, Thallium or Tetrofosmin Spect Myocardial Perfusion Study, Gated Cardiac Spect and Radioisotope Ventriculography for ejection fraction, Liver and Hepatobiliar Imaging, Renal Study (DTPA, DMSA), infection Imaging, Thallium / Tetrofosmin scan in malignancies, Bone Marrow Imaging with Nanocolloid, GI Bleeding and Detection of Ectopic Gastric Mucosa, Scintimammography with TC Terofosmin scan for the detection of Breast Cancer and Radioisotope treatments of Toxic Goiter Thyroid Cacer, Painfulbone Secondaries, Polycythemia and Haemophiliac Joint.

The Department of Surgery is a modern tertiary care facility catering to the needs of the city as well as other regions. Consultant surgeons trained in institutions of UK and USA with experience in urology, endocrine and gastrointestinal surgeries manage the department. Beside routine surgeries a specialized endoscopic surgery unit in urology and general surgery is operational with a record of success in gallbladder and prostate surgeries. A dialysis unit is also available with separate unit catering to Hepatitis B&C positive and HIV positive patients. Emergency services are provided round the clock. Peritoneal dialysis is facilitated for patients unstable for hemodialysis.

The Department of Medicine, along with endocrinologist, caters to a wide spectrum of conditions supported by intensive care unit(ICU).

The Department of Obstetrics and Gynaecology – a 24-hour service to deal with emergency obstetrical problems has been established.

The Department of Cardiac Surgery is operational since 1999 and caters to variety of Cardiac Surgical Cases.

The Department of emergency care through highly incompetent casualty staff with a 24-hour backup of cardiologists and Coronary Unit. Echo Colour Doppler along with routine ECG and exercise prompt diagnosis. The Department is staffed with a team of cardiologists that provide 24-hour services to the patients.

Dr. Ziauddin Hospitals Campuses:• Cancer Hospital, Block-B, North Nazimabad.• Dr. Ziauddin Hospital, Shahrah-e-Ghalib, Clifton.• Dr. Ziauddin Hospital, Behind KPT Hospital, Keamari.• Dr. Ziauddin Hospital, Block III, Gole Market, Nazimabad.• Dr. Ziauddin Hospital, Block-B, North Nazimabad.

TARGET

Keamari Campus : This description includes the following steps

1. Planning2. Controlling3. Decision making4. Feed backs/ Generating Reports

Planning(Patient’s Protocol)

In this campus there are two main departments that entertain patients

1. E.R (emergency):• is open or available/accessible 24/7• the doctors that attend the patients are

C.M.O (casualty medical officer) or his associates may be M.B.B.S , trainee ,F.C.P.S and H.O (house officer).

2. O.P.D (out patient department):• is open or available/accessible in different

timings and they vary e.g 9am-12pm ,2-5pm,6-10pm.

• the doctors that attend the patients are private consultants.

Controlling (Admission)

This process starts from initial fees, and there are two categories in patients i.e;

1. Private patient: he just pay the admission fees and meetup with the admission requirements and is eventually allotted with room/common ward for his treatment.

2. Patients on Panel : this patients is associated with private or a government firm/sector,holding a health card,he represent

that card to I.P.D(in-patient department) counter or company counter,after approval from the particular company ,it is further processed and the panel patient is provided with a yellow card from the hospital ,his payments are to be done via that card .

• After getting fees paid ,the hospital gives a slip to the patient and also issues a file of medical record which is updated in M/R Department.

• When the payment of PKR 3000 is made at the admission time by any patient,he can avail these services for 7 days, that includes:

1. Medicine/pharmacy access.2. Doctor checkup/treatment.3. Food4. Laboratory tests

Decision making(employment)

The main areas where job is needed in Ziauddin Hospital are:

ZHK

O.P.D

Pharmacy I.T

H.R

The hospital has to maintain these on regular basis

.Profiles Letters

Salary

Cards Time office

Applying for job

For example ; if a certain person comes for a job of O.P.D attendent , he has to submit his C.V (curriculum vitae) in the BOX ,after being reviewed by his C.V ,that person/applicant will be called for conducting a interview by the concerning members;

D.M.SH.R

manager

Faculty manag

erH.O.D

1. D.M.S (Directorate of Medical Services)2. H.R manager (human resource)3. Faculty manager4. H.O.D (head of department) For every job appointment D.M.S and H.R.M will be

conducting interview , their presence is a must, well as concerned for Faculty and H.O.D the related managers shall conduct an interview ,

For e.g : if a job comes for a pharmacy then in Faculty manager and H.O.D will include doctors like Director of Pharmacy , and so on for other fields .

Other job opportunities are in :AccountsI.TFront office/reception

PharmacyCash counterCorporate billing The management has set a salary criteria

according to employee’s education/ qualification , that is discussed as :

Graduate salary (15 to 18k)

Intermediate salary (10 to 13k)

Matriculate salary (6 to 8k)

Favors from hospital to its employees

O.P.D Consultancy E.R Admission Doctor’s fee Tools Lab (tests,medicines)

• These listed favors are available on 50% OFF only for the lower managers including :

o Ward staffo O.P.D attendent etc• But the middle or top managers have to pay

full amount against the services , these members include:

o Managerso H.O.D etc

Feed back (Generating reports)

• In this campus all the information is processed and manipulated on Microsoft Visual Basic 6(VB-6), Visual Basic is a third-generation event-driven programming language and integrated development environment (IDE) from Microsoft for its COM programming model first released in 1991. Microsoft intended Visual Basic to be relatively easy to learn and use.

Work done on VB software

• Basic• E.R• Reception• Cash flow• M.R (medical record department)• OPD (cash counter)• Laboratory

• X-ray (radiology)• Corporate billing• Audit• Nursing (lab reports)

This software manipulates info in Medical record for private patients/companies and Corporate billing evolves with K.D.L.B (Karachi Dock Labour Board)

KDLB is responsible for labour relations between employees and the Karachi Port Trust and it is affiliated with Ziauddin hospital (keamari campus).