SharePoint Governance, Part II: Automating SharePoint Governance and Management
Microsoft - SharePoint Governance Overview · Microsoft Sharepoint™products and Technologies....
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Transcript of Microsoft - SharePoint Governance Overview · Microsoft Sharepoint™products and Technologies....
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SHAREPOINT GOVERNANCEManagement of Risk, Performance and Compliance
26/1/2011
ANDERS B. SKJØNAA
Partner
• The purpose and founding principles of a Governance practice
• IT Governance vs. Business Governance
• Using a structured Governance Framework
• Roles and responsibilities in the Governance Practice
• Tactical model for planning governance
• Implementing SLA’s
• Change Management
Agenda
Defining the purpose…
Create Synergies and buildingplans
Stay in control and turn challenges into opportunities
People
Process
Technology
Goals
Compliance
Productivity
CultureQuality
Governance
Realizing your business
General principles
The goal is to ensure that SharePoint investments deliver on business goals!
Governance is effectively conducted through a “standardized” framework
• Build on Business Drivers• Engage the organization• Build Governance practice• Apply Risk profile • Change Management• Communicate
Blue, Green –or a mix?
Do
cum
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tM
anagem
ent
Intran
et
Extranet
Co
ntract
Man
agemen
t
Blu
e G
ove
rnan
ceG
reen
Go
vern
ance
SharePoint platform(Providing platform services for applications)
”Green Governance” relatesto applications and the impactthey have in relation to business goals.
Examples:• Regulatory Compliance• Update frequency• Branding• Taxonomi (Metadata and tagging)• Workflow / proces latency• Training / Adoption
”Blue Governance” relatesto the SharePoint infrastructureand focus on driving the platformand the ”Service Catalogue”.
Examples:• Availability• Application ”on-boarding”• Backup / Restore procedures• Scalability• Etc.
Storage Operating system Directory
SharePoint Governance FrameworkSharePoint Vision
Business
Impact A
Business Impact B
Business Impact C
System 1 System 2 System 3 System 4 System 5 System 6
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Procedures/Guides Procedures/Guides Procedures/Guides
Op
eration
al org.
Bo
ard o
rg.
SharePoint Governance Framework
Business
Impact A
Business Impact B
Business Impact C
System 1 System 2 System 3 System 4
Policy Policy Policy Policy Policy
Control Control Control Control Control Control Control Control
Bulding a governance practice
Ap
plicatio
n A
Service
Service
Service
Service
Service
Ap
plicatio
n B
Ap
plicatio
n C
Ap
plicatio
n D
Ap
plicatio
n E
Agenda
IT GOVERNANCEGovernance Lead: Marcus Anderson
INFORMATION MANAGEMENTGovernance Lead: Chris Weber
APPLICATION MANAGEMENTGovernance Lead: Jens Peter Olesen
GEN
ERA
L
TOP
ICS
IT Service Governance
Deployment Governance
Information Management
Information Access
Information Management tools
Customization policy
Branding
Lifecycle Management
GOVERNANCE SOLUTION LAYERS
PLA
TFO
RM
Business owner
IT Owner
SLA
Change Management
Backup
Documentation
Operations
Architecture
Storage Management
o Quota
Metadata
Terms
Content Types
Change Management
User Access Model / Implementation
Training
Adoption
Business Case requirement
Change Management
Lifecycle Management
Branding
SER
VIC
ES
Business owner
IT Owner
SLA
Change Management
Backup
Documentation
Operations
Architecture
Service Catalogue
Documentation
Change Management
AP
PLI
CA
TIO
NS
Business owner
IT Owner
SLA
Backup
Change Management
Documentation
Operations
Architecture (App. Pools / SA’s etc)
Navigation
Metadata
Content Types
Change Management
User access
Policies for
o Pages
o Lists
o Documents
o Rich Media
o Blogs
o Wiki’s
o Terms
Business owner
IT Owner
Change Management
SLA
Documentation
Lifetime
Solution Requirements
o Functionality
o Performance
o Security
o Policies
o Backup
o Training
Governance Planning Model
Policies &
Procedures
3E
Specific
Configurations(Functional Reqs)
Supporting Utilities
& Tools
Service
Roadmap
Adoption &
Communication
Plans
ESSENTIAL GOVERNANCE PLANNING DELIVERABLES
• High Level Site / Site Collection Architecture• Content Type Information Architecture• Site Provisioning Rules• My Sites• Site Monitoring Needs• Use of Storage Quotas• Content Publishing Processes• Service Level Agreements
• Branding Rules• IT & Business Roles• Compliance Considerations• Change Management• Service Steering• Support Availability• Policies • Procedures
• Content Lifecycle Mgmt / Records Mgmt• Site Lifecycle Mgmt• System Usage Guidelines• Directory Services• System Performance Targets• Security Considerations• Customizations Deployment Model• Application on-boarding requirements
2
3A 3B 3C 3D
Current State
Assessment w/
Existing Challenges
Application
Objectives & Vision
Service Design
Principles
Out-of-Box
SharePoint
Capabilities
1A 1B 1C 1D
Service Levels (Intranet Example)
Publishing (LBI)
Projects (HBI)
Collaboration (MBI)
Different SLA’s for different site/application types helps controlling scale and cost
Typical SLA parameters
• Backup / Restore service• Support escalation proces• Redundancy• Engineering Support• Monitoring
Change Management
We covered…
• The purpose and founding principles of the Governance practice• The mix of BLUE and GREEN• Using a structured Governance Framework• Roles and responsibilities in the Governance Practice• Tactical model for planning governance• Implementing SLA’s• Change Management
SharePointPeople
SharePointPeople.dk is a consultancy practise of Netmedia Software Aps. SharePointPeople.dk deliver professional services for mid-sizedand large companies, regarding architecture and corporate adoption of Microsoft Sharepoint™ products and Technologies.
SharePointPeople offer packaged services for SharePoint governance, including the SharePoint Governance Master Class, a 3 x one daytraining for SharePoint professionals with a business mind.
For more information please [email protected] or visit our website at www.sharepointpeople.dk.
