Microsoft Exchange Hosted Encryption
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Transcript of Microsoft Exchange Hosted Encryption
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Microsoft Exchange Hosted Encryption
Implementation & Support process
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Implementation Process Overview
Step 1 – Partner Completes a review of the Encryption service and is familiar with activating the feature for the customer.
Step 2 –Partner completes and submits a Encryption provisioning order via the SPLA ordering portal. (http://provisioning.frontbridge.com/spla.aspx)
Step 3 –Partner receives a “provisioning complete” confirmation from Microsoft.
Step 4 –Partner completes customer activation portion of the implementation checklist to include:
- Provide customer review of Encryption service and configuration process.
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Before provisioning the first customer
Partner should complete the Encryption service overview
Partner should know where to configure the Encryption feature in the policy filtering section of the Admin Center
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Implementation checklist
Pre-activation
Provisioning
Customer activation
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Customer activation
Partner provides customer with a review of the Encryption service
Partner assists customer with Encryption configuration process
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Encryption materials you should have Implementation and support overview (PPT) Encryption service overview (PPT) Implementation checklist (Doc) Filtering administrator guide (Doc)
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Support Process Overview
Encryption support process (see Filtering support process)
Step1 – Partner provides initial support to customer Service questions Encryption change management requests
Tools available are: Admin Center Administrator guide
Step2 – Provide basic troubleshooting of issues that require escalation Confirm whether or not issue is related to Encryption service Identify scope of issue Recreate issue when possible
Step3 – If necessary escalate to Microsoft support [email protected] 1-866-346-6100 Toll free USA +1-204-927-2580 Direct dial
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Need more help?
Admin Center Web-portal URL
http://admin.global.frontbridge.com
Admin Center resources Administrator guide
24-Hour Technical Support [email protected] 1-866-346-6100 toll free from USA +1-204-927-2580 Direct dial
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Thank you