Michelle_Mitchell_Resume
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Michelle Mitchell 7147 South Marshfield Avenue * Chicago, Illinois 60636 * 312-871-1411 * [email protected] Objective: To obtain a long-term position with a company that will utilize my information technology, cashier, and customer service skills to become a productive asset to the company. Experience: Oasis Financial- Rosemont, IL 07/2016- Present Application Support Specialist Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; deescalating unresolved problems. Assist over 100 customers daily Go over financial contracts with plaintiffs Work directly with upper management and attorneys to assist plaintiffs Verizon Wireless Contracted Through Xerox- Bolingbrook, IL 10/2015- 07/2016 Customer Care Representative Over 50 inbound calls daily Troubleshooting Verizon customer tablets, phones, and mobile hotspot Saving customers to stick with the company and to not disconnect and deescalating customer concerns Protecting the safety and identity of all customers by knowing when to suspect Fraud Assisting Customers with activations of new products while making sure the product works efficiently NORC at the University of Chicago- Chicago, IL 10/2014- 07/2016 Telephone Interviewer Locate various respondents over the globe who have obtained a doctoral degree Survey respondents on sensitive information that is valuable for the government Locating over 200 respondents daily Administering Survey to at least 75 people per day Genesys Works Chicago- Chicago, IL 06/2010- 09/2015 Technology Coordinator Asset inventory and management Log and triage incidents including contacting the Service Desk to create tickets Installation and set-up of new IT devices: tower, laptop, tablet, printers and other peripheral devices that are used solely for school purposes Configure devices to the wireless network Troubleshoot network connectivity issues Troubleshoot hardware/software issues on both teacher and student devices Assisted with daily phone calls for support Assisted over 1000 customers with merchandise selections Handled tickets on a day to day basis Packaged software via SCCM and performed basic troubleshooting Grainger-Chicago, IL 02/2014- 04/2014 Desktop Support Technician Met daily quota Controlled imaging, backing, and restoring user data Managed shipping and receiving products Maintained upkeep an sustainability of all machines
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Transcript of Michelle_Mitchell_Resume
Michelle Mitchell7147 South Marshfield Avenue * Chicago, Illinois 60636 * 312-871-1411 * [email protected]
Objective:To obtain a long-term position with a company that will utilize my information technology, cashier, and customer service skills to become a productive asset to the company.
Experience:Oasis Financial- Rosemont, IL 07/2016-PresentApplication Support Specialist
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions;
deescalating unresolved problems. Assist over 100 customers daily Go over financial contracts with plaintiffs Work directly with upper management and attorneys to assist plaintiffs
Verizon Wireless Contracted Through Xerox- Bolingbrook, IL 10/2015-07/2016Customer Care Representative
Over 50 inbound calls daily Troubleshooting Verizon customer tablets, phones, and mobile hotspot Saving customers to stick with the company and to not disconnect and deescalating customer concerns Protecting the safety and identity of all customers by knowing when to suspect Fraud Assisting Customers with activations of new products while making sure the product works efficiently
NORC at the University of Chicago- Chicago, IL 10/2014-07/2016Telephone Interviewer
Locate various respondents over the globe who have obtained a doctoral degree Survey respondents on sensitive information that is valuable for the government Locating over 200 respondents daily Administering Survey to at least 75 people per day
Genesys Works Chicago- Chicago, IL 06/2010-09/2015Technology Coordinator
Asset inventory and management Log and triage incidents including contacting the Service Desk to create tickets Installation and set-up of new IT devices: tower, laptop, tablet, printers and other peripheral devices that are used solely for
school purposes Configure devices to the wireless network Troubleshoot network connectivity issues Troubleshoot hardware/software issues on both teacher and student devices Assisted with daily phone calls for support Assisted over 1000 customers with merchandise selections Handled tickets on a day to day basis Packaged software via SCCM and performed basic troubleshooting
Grainger-Chicago, IL 02/2014-04/2014Desktop Support Technician
Met daily quota Controlled imaging, backing, and restoring user data Managed shipping and receiving products Maintained upkeep an sustainability of all machines
Portillo’s-Chicago, IL 04/2012-04/2013Cashier/Instructor
Handled over $5000 daily in customer transactions Collaborated effectively with more than 100 team members daily to ensure customer satisfaction Assisted over 1000 customers with merchandise selections Quickly adapted to completing multiple tasks on time or ahead of schedule
TransUnion LLC-Chicago, IL 09/2010-08/2011 Desktop Support Engineer
Imaging desktops and Laptops Operated disk clean up and disk defragmenter for over 200 computers Basic troubleshooting for a computer (locked out computer, internet not working, bad hard drive, etc.) Installed hard drives for desktops and laptops and also wiping hard drives Trained two College interns
Education:Computer Systems Institute-Chicago, IL 01/2013-11/2013Dunbar Vocational Career Academy- Chicago, IL 09/2007-06/2011
Certifications:
Customer Service Food Handler
