M I C H A E L H E R M A N 5784 Meadowview Street Ypsilanti, MI 48197

IT ASSET MANAGER Self-motivated IT Asset Manager skilled in maintaining compliance while analyzing data and usage patterns to minimize costs.

QUALIFICATION HIGHLIGHTS

Microsoft Licensing

Vendor Relations Procurement Written Communication Problem Resolution

Reporting Resource Planning Technical Knowledge Timeline Management Reliable & Trustworthy

Team Leadership Positive Rapport Building Multi-tasking Priority Focused Diligent

CORE COMPETENCIES Technology

Demonstrated understanding of complex Microsoft licensing models Experience managing hardware and software assets for a global company totaling over 4000 endpoints. In-depth knowledge of Microsoft Windows and Microsoft Office programs with the ability to learn new software applications quickly Experience with Active Directory, Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows XP, Windows 7, Windows 8, Microsoft SQL Server, and Microsoft Exchange Advanced knowledge of the Symantec Management Platform and Client/Server Management suites. Experience with imaging products and methods, such as ImageX, DISM, and Symantec Ghost Extensive experience in computer and networking technology CompTIA A+ Certified

Communication Cultivates strong relationships with multiple vendors. Ensures successful communication via actively listening and asking questions Adept at articulating complex technical concepts to users of varying technical understanding Proven ability to track progress and resolutions of issues through effective written communication Skilled in creating technical documents and instructions

Technical Support Over 7 years experience troubleshooting and repairing desktop and notebook computers in a high-volume environment Expertise in communicating directly with end users to capture accurate problem descriptions and ensure rapid resolution Ability to manage multiple simultaneous support issues with quickly changing priorities

Cell: 734.657.5461 Email: M.Herman@outlook.com

PROFESSIONAL EXPERIENCE Tower International Livonia, MI March 2015-Present System Administrator – IT Asset Manager

Manages hardware and software assets for an international automotive supplier, spanning 12 countries and over 9000 employees

Demonstrates knowledge of complex Microsoft licensing models by managing existing licenses and advising on new purchases, with a focus on reducing cost while maintaining compliance

Prepares monthly reports on hardware statuses and software usage to identify trends to aid in resource planning

Prepares requisitions to purchase IT equipment and software Maintains relationships with multiple (30+) hardware and software vendors Determines and publishes hardware and software standards Attended Microsoft Licensing Boot Camp in May 2015 Trains new IT colleagues on Asset Management procedures

Tower International Livonia, MI July 2013-March 2015 System Administrator – Desktop Support

Key resource in a large scale migration from Windows XP to Windows 7 Maintained and updated system images Handled troubleshooting and repair of hardware, software, and operating system issues,

including root-cause analysis to prevent future occurrences Educated end-users on use of multiple software applications and safe computing practices Documented problems and the steps taken toward resolution Compiled and published multiple technical documents, such as work instructions, policies, and

procedures Best Buy Geek Squad Ann Arbor, MI July 2006-July 2013 Advanced Repair Agent

Configured, deployed, upgraded, and repaired desktop, laptops, and peripherals Performed account maintenance, user account creation, password resets, and email account

configuration Routinely performed troubleshooting tasks with minimal supervision Responsible for the most technically challenging problems in the department; frequently

answering technical questions from other colleagues

EDUCATION/CERTIFICATIONS Lincoln Senior High School, Ypsilanti, MI

Diploma - 2006 CompTIA A+ Certification August 2006