EQUASS 2015European Quality Assurance Social Services

Training ConsultancyCertification

Enhance the social sector by engaging service providers in quality and continuous improvement, and by guaranteeing service-users quality of services throughout Europe

European QualityFrameworks

Common Quality Framework for Social Service of General Interest (CQF for SSGI)

European Quality Framework for Social Services (EQF for SS)European Quality Framework for VET services (EQAVET)

European Quality Framework for Social Services

UserRights

Participation & & Empowerment

StakeholderGood Governance

Partnership

Staff Human Resource Management

Infrastructure

Working conditions

Ser

vice

Pro

vide

rAvailable

Accessible

Affordable

Result orientation

Person centred

Comprehensiveness

Continuity

Overarching Quality Principles

EQUASS Quality Framework

Rights

Person centred

Comprehensiveness

Partnership

Participation Result orientation

Ethics

Leadership

Continuousimprovement

Staff / professionals

Performance indicators

Principles

Criteria

Voluntary European Quality Framework for Social Services (October 2010)

EQUASS Concept of Quality

Multi stakeholder approach

Measurable

External verification

Non-prescriptive

Self-evaluation

European quality requirements

Provision of quality service

Management of the

organisationMan

agem

ent o

f the

quali

ty

Partnership

Good Governance

Process Management

Result orientation

Resource management

Systematic improvement

Human ResourcesManagement of Quality

Rights Ethics Person centred Holistic approach

Contribution to society Participation Quality of lifeInclusion

Multi diciplinairy

Comprehensiveness

Method of self-evaluation

Scope

Self-evaluation questionnaire

Statistical analysis

Profile & Recommendations

Consensus meeting

EQUASS profile & Implementation plan

External verification

Documentation review

Interviews

We all have a right to be ….

Key Reference Points

CRPD• Equality / non-discrimination

• Awareness raising

• Accessibility

• Protecting the integrity of the person

• Included in the community

• Respect for the family

• Education / Habilitation / Rehabilitation / Employment

• Participation in political and public life

• Participation in cultural life / recreation / leisure / sport

• Statistics and data collection

EQUASS• Rights• Leadership• Person Centred services• Rights / Ethics • Participation / comprehensiveness• Partnership• Person centred / Results

• Participation• Participation• Results / Continuous Improvement

Leadership

Principle of Quality

Organisation providing social services demonstrate leadership within the social sector internally by good governance and within the wider community by promoting positive images, challenging low expectations, encouraging best practice, enabling more effective use of resources, inspiring innovation, and aiding the creation a more open and inclusive society.

Rights

Principle of Quality

Organisation providing social services are committed to protecting and promoting he rights of the person served in terms of equal opportunities, equal treatment and freedom of choice, self-determination and equal participation. Organisations providing social services are ensuring informed consent and adopting non-discrimination and positive actions within their own services. This commitment is apparent in all elements of service development and delivery and in the values of the social service provider

EthicsPrinciple of Quality

Organisation providing social services operate on the basis of a Code of Ethics that respects the dignity of the persons served and their families or carer givers, protects them from undue risk, specifies the requirements for competence within the organisation of the social service provider, and promotes social justice.

PartnershipPrinciple of Quality

Organisation providing social services operate in partnership with public and private sector agencies, employers’ and workers’ representatives, funders and purchasers, organisations of person served, local groups, families and carers to create a continuum of services and achieve more effective service impacts and a more open and inclusive society.

Participation

Principle of Quality

Organisation providing social services promote the participation and inclusion of person served at all levels of the organisation and within the community. Social service providers involve service users as active members of the service team. In pursuit of more equal participation and inclusion, social service providers should facilitate the empowerment of the persons served. They work in consultation with representative bodies and groups to support advocacy, the removal of barriers, public education and active promotion of equal opportunities.

Person Centred Principle of Quality

Organisation providing social services operate processes aiming at the improvement of quality of life of persons served that are driven by the needs of both the persons served and potential beneficiaries. They respect the individual 's contribution by engaging them in self -assessment, service-user feedback and evaluation and that value personal as well as service goals taking into account the physical and social environment of the person served. All processes are subject to regular review.

Comprehensiveness

Principle of Quality

Organisation providing social services ensure that the person served can access a continuum of holistic and community based services, which value the contributions of all persons served and potential partners including the local community, employers and other stakeholders and that span from early intervention to support and follow up. The services should be delivered through a multi-disciplinary team approach or multi-agency partnership with other service providers and employers.

Result Orientation

Principle of Quality

Organisation providing social services are aiming for results, in terms of both how they are perceived, on achievements they have made and on the benefits they are providing to the persons served, their family members, carers, employers, other stakeholders and the general community. They also aspire to the achievement of best value for their purchasers and funders. Service impacts are measured, monitored, and are an important element of continuous improvement, transparency and accountability processes.

Understanding quality competences of professionals for creating sustainable quality development

Dissemination 2009 2010 2011 2012 2013 2014

Organisations 56 151 320 452 439 495

Sites 118 236 450 516 690 900

Service users - - - 81.579 106.908 128,000

Staff - - - - 14.707 24,500

EU Countries 10 13 14 14 11 12

Auditors 75 113 120 100 85 90

Achievements 2014

Thank you!

www.equass.be

Michael CrowleyIrelandmichaelcrowleyd@gmail.com

QUESTIONS !!!!

Notes EQUASS Introduction to EQUASS 2000 – 2015

Current implementation in Social Sector across europe

EQUASS shows how in a systematic and service orientated way EQUASS implements the CRPD into Social Services organisations

Quality Assurance of services

Meeting Clients needs

Expectation of Service Management to provide and deliver Quality Services reflecting the EQUASS Principles and Criteria

Services are there to meet Clients needs and expectations…….Clients have a right to receive quality services to meet their needs

Notes EQUASS EQUASS + EDF Video on Rights

Discussion Point – Challenge of disseminating Rights to profound Clients with disabilities … challenge for the future

https://www.dropbox.com/s/ld2i1a7m5gnhavn/Quality%20in%20Social%20Services%20-%20Understanding%20the%20Convention%20on%20the%20Rights%20of%20Persons%20with%20Disabilities.MP4?dl=0

Understanding quality competences of professionals for creating sustainable quality development

Lithuania

Estonia

Slovenia

.Portugal

Norway Germany

Organisations 4 29 6 139 283 7

Sites 4 54 15 247 460 27

Service users 663 9843 1443 79039 28195 4339

Staff 253 1395 144 8620 7227 2869

Licence Holders 1 1 1 1 1 1

Auditors 1 15 1 26 21 9

Market development

2014

We all have a right to be ….