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  Metro South Health Service District

Job ad reference: H09MSM11343Role title: Consumer ConsultantStatus: Permanent Part Time (40 hours per fortnight)Unit/Branch: Browns Plains Adult Mental Health

Mental Health ServicesMetro South Health Service District

Division/District:

Location: Browns PlainsClassification level: AO5Salary level: $35.40 - $37.55 per hour Closing date: Monday, 14 December 2009

(Applications will remain current for 12 months)Contact: Julie GottsTelephone: (07) 3290 8999Online applications: www.health.qld.gov.au/workforusor  www.smartjobs.qld.gov.au  Fax application: (07) 3121 1498Post application: Recruitment Services (Mt Gravatt)

Queensland Health Shared Service Partner P.O. BOX 2221, MANSFIELD BC QLD 4122

Deliver application: Nexus Building, 96 Mt Gravatt – Capalaba RoadUPPER MT GRAVATT QLD 4122

About our organisationQueensland Health’s mission is ‘creating dependable health care and better health for allQueenslanders’. Within the context of this organisation, there are four core values that guide our behaviour:• Caring for People:  Demonstrating commitment and consideration for people in the way we

work.• Leadership:  We all have a role to play in leadership by communicating a vision, taking

responsibility and building trust among colleagues.• Respect: Showing due regard for the feelings and rights of others.• Integrity: Using official positions and power properly.

Purpose of role

The Consumer Consultant will promote and give guidance to the development and ongoingmanagement of consumer participation and provide ‘systems advocacy’ in relation to consumer related issues.

The key purpose of this position is:• To enable consumer perspectives to be included in all aspects of mental health service

planning, delivery and evaluation.• To assist in the improvement of the mental health service’s response to consumer needs.• To communicate the broad views of consumers to mental health services and other relevant

services.

These roles are supported under the Queensland Health Mental Health Plan and the National

Standards Mental Health Services.

Staffing and budget responsibilitiesThis position reports to the Executive Manager, Logan Beaudesert Mental Health.Key accountabilities

To find out more about Queensland Health, visit www.health.qld.gov.au

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• Fulfil the accountabilities of this role  in accordance with Queensland Health’s core values,as outlined above.• Actively promote a consumer focused recovery model of service delivery with consumers,carers and community as partners of care.• Develop and maintain effective relationships and network with consumer/carer groups andcommunity organisations that provide support services.• Promote recovery model of care by actively participating in education and training of consumers, carers and Mental Health Professionals.• Develop and maintain effective consumer participation in mental health service planning

and delivery through a range of activities and forums.• Network and consult with relevant National and State peak bodies, consumer organisationsand the local Consumer Advisory Group, which inform strategic planning and maintain currentknowledge of consumer and carer participation.• Actively investigate and identify areas of improvement to service policy, procedures andprotocols from a Mental Health consumer’s perspective.• Provide support, feedback and maintain a close liaison with relevant consumer and carer groups.• Participate in the recruitment of Mental Health Professionals as requested.• Develop monthly reports on the consumer activities and participate in the data collectionrequirement of Queensland Health and in the evaluation of programs.• Participate in professional development, supervision and in the performance appraisal and

development process.• Perform duties within the legislative requirements of the Human Resource Managementpractices and principles, including the Queensland Health Code of Conduct Guidelines,Selection and Recruitment guidelines and principles, Equal Employment OpportunityLegislation, Workplace Health and Safety requirements and the Anti-Discrimination Act.

Qualifications/Professional registration/other requirements• Personal ‘lived experience’, knowledge and understanding of mental illness as a consumer of mental health services.• There are no formal tertiary qualifications required for this position. • Possess a current QLD Driver’s Licence “C” classification.• Highly desirable: Prior experience in a consumer liaison role and/or involvement in service

planning, delivery and evaluation would be an advantage.

Key skill requirements/competencies• Promote and assist with the development and management of a ‘Recovery approach’.Advocating consumer focused service delivery.• Identify, represent and advocate for consumer related issues at all levels of service delivery.• Network with consumer and carer organisations at local, state and national level.• Develop new consumer initiative and projects• Develop and facilitate effective consumer participation in Mental Health Service planningand delivery though a range of activities and forums.• High level of communication skills and ability to develop reports for the mental healthexecutive.

• Work as a member of the multidisciplinary team and consult with and represent at all levelsof service delivery and across consumer, carer and community groups.• Knowledge of or the ability to acquire knowledge of National Standards, National and StateMental Health Plans and policies and the District philosophy.

To find out more about Queensland Health, visit www.health.qld.gov.au

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How to applyPlease provide the following information for the panel to assess your suitability:• A short response (maximum 1–2 pages) on how your experience, abilities, knowledge and

personal qualities would enable you to achieve the key accountabilities and meet the key skillrequirements.

•  Your current CV or resume, including referees. Referees should have a thorough knowledgeof your work performance and conduct, and it is preferable to include your current/immediatepast supervisor. By providing the names and contact details of your referee/s, you consent for these people to be contacted by the selection panel. If you do not wish for a referee to be

contacted, please indicate this on your resume and contact the selection panel chair to discuss.

• Application form (only required if not applying online).

About the Health Service District/Area/Division/Branch/UnitMetro South Health Service District is situated in the South-East corner of Queensland from theBrisbane River in the north to the Redland City Council in the east, and to the Scenic Rim Shire downto the border of New South Wales in the south-west. This district does not include the Mater Hospitals.

Clinical services provided within the Metro South Health Service District include:• Princess Alexandra Hospital• Logan Hospital• Beaudesert Hospital• QEII Hospital• Redland Hospital• Wynnum Hospital• Moreton Bay Nursing Care Unit• Redland Residential Care• Redland Renal Dialysis Unit• Casuarina Lodge• Marie Rose Centre (Dunwich)• Community Health Services• Oral Health Services• Mental Health Services• Medical Aids Subsidy Scheme• Health Contact Centre

Additional information on the District is available on QHEPS site via www.health.qld.gov.au

Pre-Employment screeningPre-employment screening, including a criminal history check, may be undertaken on personsrecommended for employment. Please refer to the Information Package for Applicants for details of employment screening and other employment requirements.

To find out more about Queensland Health, visit www.health.qld.gov.au